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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14710 Views
  • 27 replies
  • 2 likes
  • 14710 Views
  • 27 replies
  • 2 likes

User name

I am trying to sign up to Spotify. Do not have Facebook . When signing up never accepts username. any reason why??

  • Newbie
  • I am trying to sign up to Spotify. Do not have Facebook . When signing up never accepts username.   any reason why??
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

Subscribe to premium

I subscribe to premium today. Im just wondering do i need to download the songs to may playlist so i can be able to listen to it offline? Im kinda confuse. Appreciate your help

  • Casual Listener
  • I subscribe to premium today. Im just wondering do i need to download the songs to may playlist so i can be able to listen to it offline? Im kinda confuse. Appreciate your help
  • rossi1911
  • Community Legend
  • 258 Views
  • 5 replies
  • 0 likes
  • 258 Views
  • 5 replies
  • 0 likes

Offline Usage

Hello! I recently got Preium for Student's. I've downloaded the usually stuff that I listen to. But I was wondering, if I'm using LTE and I listen to a song that I haven't downloaded, will it use my data?

  • Newbie
  • Hello! I recently got Preium for Student's. I've downloaded the usually stuff that I listen to. But I was wondering, if I'm using LTE and I listen to a song that I haven't downloaded, will it use my ...
  • rossi1911
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Solved!! Cancel premium

My next bill is scheduled for the 9th next month. If I cancel my premium subscription now, will it instantly drop my premium or will it let me use it until my next billing date?

  • Newbie
  • My next bill is scheduled for the 9th next month. If I cancel my premium subscription now, will it instantly drop my premium or will it let me use it until my next billing date?
  • Bittencourt
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Kicked off Premium

I was kicked off of premium today for the second time claiming that I ran out of time left on my account. I just payed for premium a few months ago and bought it for the next year. Please help the wants me to buy my premium again for the third time!!

  • Newbie
  • I was kicked off of premium today for the second time claiming that I ran out of time left on my account. I just payed for premium a few months ago and bought it for the next year. Please help the wa...
  • KatesHere
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Solved!! I have premium but I can't skip

I've confirmed that i have premium (just signed up.today) and other premium features work, but not unlimited skips.I finally caved years after originally signing up for Spotify premium (originally left due to lack of customer service and inconsistent...

  • Casual Listener
  • I've confirmed that i have premium (just signed up.today) and other premium features work, but not unlimited skips. I finally caved years after originally signing up for Spotify premium (originall...
  • Titox
  • Roadie
  • 1220 Views
  • 7 replies
  • 1 likes
  • 1220 Views
  • 7 replies
  • 1 likes

cancel subscription

Spotify, I just signed up for student premium today. I have 2 accounts because I forgot the password to one of my other one and I put the subscription on the wrong account and just canceled the subscription 5 minutes later. I want the subscription to...

  • Newbie
  • Spotify,    I just signed up for student premium today. I have 2 accounts because I forgot the password to one of my other one and I put the subscription on the wrong account and just can...
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

Not getting all premium features

I just got my Spotify Student set up and I am not receiving all of the Premium benefits. I cannot go back songs and I can only go a few forward before it stops me and says I have discovered a premium feature. How do I fix this?

  • Newbie
  • I just got my Spotify Student set up and I am not receiving all of the Premium benefits. I cannot go back songs and I can only go a few forward before it stops me and says I have discovered a premium...
  • fridafrajdi
  • Newbie
  • 247 Views
  • 2 replies
  • 0 likes
  • 247 Views
  • 2 replies
  • 0 likes

Lost premiumwhen i logged out

I got a tablet and installed Spotify, when I logged on it was on Spotify free. I read some where that I can't be logged on to Spotify premium on multiple devices so I logged off Spotify on my phone (where Spotify premium was working beautifully) and ...

  • Visitor
  • I got a tablet and installed Spotify, when I logged on it was on Spotify free. I read some where that I can't be logged on to Spotify premium on multiple devices so I logged off Spotify on my phone (...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Solved!! Premium works just for half of my family

So a month ago my Premium account decided to ditch two of my family members, three of us can use it normally, but the rest can't log in.We all have the same address and we all have iPhones.We've been using it beautifully for a year, but now It's not ...

  • Casual Listener
  • So a month ago my Premium account decided to ditch two of my family members, three of us can use it normally, but the rest can't log in. We all have the same address and we all have iPhones. We've ...
  • Rejazz
  • Casual Listener
  • 313 Views
  • 2 replies
  • 0 likes
  • 313 Views
  • 2 replies
  • 0 likes

Didn't confirm my ZIP code and now can't get my Family Premium Account back

Hi,Some weeks ago I was asked to confirm my ZIP code in order to continue with my premium access. The problem is that I was not having access to the e-mail I used to create my Spotify account. As I didn't confim my ZIP code I was removed from my fami...

  • Newbie
  • Hi, Some weeks ago I was asked to confirm my ZIP code in order to continue with my premium access. The problem is that I was not having access to the e-mail I used to create my Spotify account. As I...
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

Bought premium for 3months working on only one

I bought premium on promotion where you paid 19.99 PLN for 3 months but after 1month premium was gone. Please help thanks.

  • Newbie
  • I bought premium on promotion where you paid 19.99 PLN for 3 months but after 1month premium was gone. Please help thanks.
  • 94 Views
  • 0 replies
  • 0 likes
  • 94 Views
  • 0 replies
  • 0 likes

Premium is very strict

I just got the premium trial and it is only letting me download and press a song apart from that I have no access to other premium features please help

  • Newbie
  • I just got the premium trial and it is only letting me download and press a song apart from that I have no access to other premium features please help
  • Bittencourt
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Payment

Hi could I pay you at the end of the month on the 28 .

  • Regular
  • Hi could I pay you at the end of the month on the 28 .
  • anncartwright74
  • Regular
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Turning off random with premium ? I have premium and cant find where to turn off random playing of m

Where is the option to listen to my playlists in the order i have chosen and not randomly on my iPhone app ?Thank you

  • Casual Listener
  • Where is the option to listen to my playlists in the order i have chosen and not randomly on my iPhone app ? Thank you
  • Pussdisk
  • Casual Listener
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Solved!! Premium but very stricted

I have renewed my premium subscription but when I play a song I can't got next or previous or even cant rewind the same sont it says "you discovered a premium feature start your free Spotify premium trial to unlock it "

  • Casual Listener
  • I have renewed my premium subscription but when I play a song I can't got next or previous or even cant rewind the same sont it says "you discovered a premium feature start your free Spotify premium ...
  • Hubo
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

LOST PREMIUM ACCOUNT

Since few weeks I´ve noticed that my old premium account is off, and now, I´ve got a new free account (withe the same user and pass)Nobody called or wrote, and suddenly i lost my rights...If anybody is in the same case, please write and tell me how t...

  • Casual Listener
  • Since few weeks I´ve noticed that my old premium account is off, and now, I´ve got a new free account (withe the same user and pass) Nobody called or wrote, and suddenly i lost my rights... If anyb...
  • mric812
  • Casual Listener
  • 267 Views
  • 2 replies
  • 0 likes
  • 267 Views
  • 2 replies
  • 0 likes

Superuser Contribution Need help now.

I signed up for a free month trial. They charged me 4 days later. I want a refund and there is no one to cancel with or talk to about a refund. What the **bleep**?!?!?

  • Casual Listener
  • I signed up for a free month trial. They charged me 4 days later. I want a refund and there is no one to cancel with or talk to about a refund. What the **bleep**?!?!?
  • didactic7
  • Casual Listener
  • 1386 Views
  • 3 replies
  • 0 likes
  • 1386 Views
  • 3 replies
  • 0 likes

Cancel membership receive money back

My bill was due today, and it was payed for the month of August. i want to revoke or cancel my subscription and receive my money back please!

  • Newbie
  • My bill was due today, and it was payed for the month of August. i want to revoke or cancel my subscription and receive my money back please!
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Paying through iTunes account

Can you still pay for Spotify Premium through an iTunes accound?

  • Newbie
  • Can you still pay for Spotify Premium through an iTunes accound?
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes