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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6059 Views
  • 23 replies
  • 2 likes
  • 6059 Views
  • 23 replies
  • 2 likes

Can't Change Payment Info - Please Help

Hello all. I'm trying to change my payment info to a different card for my monthly subscription and since my student discount just ended it keeps asking me to verify that I am still a student while updating the card info. However, I am not a student ...

  • Casual Listener
  • Hello all. I'm trying to change my payment info to a different card for my monthly subscription and since my student discount just ended it keeps asking me to verify that I am still a student wh...
  • cm911
  • Casual Listener
  • 207 Views
  • 2 replies
  • 0 likes
  • 207 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Premium Trial

Hello, I've been charged $10 instead of $0.99. I thought $0.99 for 3 months promotion was going on.

  • Newbie
  • Hello, I've been charged $10 instead of $0.99. I thought $0.99 for 3 months promotion was going on.
  • Alfredo
  • Roadie
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Telia customer with a paid account now shows as free and not premium

I have a Telia subscription with Spotify and have paid for this month. Today (maybe yesterday) my subscription changed to free and i started getting adds. Signing out and in does not fix it and under my account i could normally see i was a Telia cust...

  • Casual Listener
  • I have a Telia subscription with Spotify and have paid for this month. Today (maybe yesterday) my subscription changed to free and i started getting adds.    Signing out and in does not f...
  • KatesHere
  • Community Legend
  • 1058 Views
  • 3 replies
  • 0 likes
  • 1058 Views
  • 3 replies
  • 0 likes

Sopotify is taking doble pay each Month from my debit card!!!

Since fout months ago, spotify is charging double pay from my debit card, I have familiar plan premium, can you help me please with this issue??

  • Casual Listener
  • Since fout months ago, spotify is charging double pay from my debit card, I have familiar plan premium, can you help me please with this issue??
  • ant0n1
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

No agarra premium!

Apenas esta semana me afilié a premium... se me hizo el cobro y ahora ya no me aparece en premium... no entiendo que está pensado necesito respuestas rapido! No se vale que hagan este tipo de cosas...

  • Visitor
  • Apenas esta semana me afilié a premium... se me hizo el cobro y ahora ya no me aparece en premium... no entiendo que está pensado necesito respuestas rapido! No se vale que hagan este tipo de cosas...
  • 101 Views
  • 0 replies
  • 0 likes
  • 101 Views
  • 0 replies
  • 0 likes

Superuser Contribution Purchased the 129 pesos for 3 months promo

I paid through dragonpay. I also tried logging out from my account but still, i have a free spotify account. What should I do?

  • Newbie
  • I paid through dragonpay. I also tried logging out from my account but still, i have a free spotify account. What should I do?
  • Alfredo
  • Roadie
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unli Subscription

Good day.I subscribed for a 3month unli subscription for 129 pesos that was stated on their advertisement. How come it will already end in 7 days??

  • Newbie
  • Good day. I subscribed for a 3month unli subscription for 129 pesos that was stated on their advertisement. How come it will already end in 7 days??
  • Alfredo
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

The past 4 months I have been charged $12.99 for Spotify this time it didn't renew as I didn't have enough money for it to renew it said I would try again in a few day. A week later it still hadnt renewed. Clicked update details had to put my card de...

  • Newbie
  • The past 4 months I have been charged $12.99 for Spotify this time it didn't renew as I didn't have enough money for it to renew it said I would try again in a few day. A week later it still hadnt re...
  • Alfredo
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution I tried to remove my credit card.

Hello, I tried to remove my credit card from the account because i didn't want to be charged to a new subscription but did not found how to. Can someone help me because I'm already charged to a new one and I want my money back.

  • Newbie
  • Hello, I tried to remove my credit card from the account because i didn't want to be charged to a new subscription but did not found how to. Can someone help me because I'm already charged to a new o...
  • Alfredo
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Add person to family account

I upgraded to a family subscription but my husband is not receiving any of the invites. Is there another way to like him to the account?

  • Newbie
  • I upgraded to a family subscription but my husband is not receiving any of the invites. Is there another way to like him to the account?
  • BecccaWalski
  • Newbie
  • 1324 Views
  • 1 replies
  • 0 likes
  • 1324 Views
  • 1 replies
  • 0 likes

Block / Hide / Blacklist tracks or artists

Apliqué la oferta de 3 meses por 0'99 y me cargaron el precio normal sin aplicar la oferta y al cancelar la subscripción no me hicieron la devolución del dinero

  • Visitor
  • Apliqué la oferta de 3 meses por 0'99 y me cargaron el precio normal sin aplicar la oferta y al cancelar la subscripción no me hicieron la devolución del dinero
  • 886 Views
  • 0 replies
  • 0 likes
  • 886 Views
  • 0 replies
  • 0 likes

My premium membership is over

Hello, So, I registered on Sept. 2015. with the offer that I get Premium subscription like always. And it was like that - I've been using it since then till today at the morning - EVERYDAY. It was fully premium and I was even using it on my PS4, TV, ...

  • Newbie
  • Hello,   So, I registered on Sept. 2015. with the offer that I get Premium subscription like always. And it was like that - I've been using it since then till today at the morning - EVERYDAY. ...
  • ValeskaPinto
  • Casual Listener
  • 994 Views
  • 2 replies
  • 0 likes
  • 994 Views
  • 2 replies
  • 0 likes

Payment - Spotify is not processing my credit card

Hi everyone! I've been trying for almost a month to subscribe (I had the premium account and for some reason I don't know, Spotify cancelled my payments) and it seems Spotify's server is not processing my payment request. I've already checked with th...

  • Casual Listener
  • Hi everyone!   I've been trying for almost a month to subscribe (I had the premium account and for some reason I don't know, Spotify cancelled my payments) and it seems Spotify's server is not...
  • ValeskaPinto
  • Casual Listener
  • 1004 Views
  • 1 replies
  • 0 likes
  • 1004 Views
  • 1 replies
  • 0 likes

Premium from a foreign country.

Hello,I'm from Croatia where spotify still isn't active. This summer I'm spending in Czech Republic. I have trouble activating premium membership, because it's asking me for a Czech debit card. How cam I work around that?

  • Newbie
  • Hello, I'm from Croatia where spotify still isn't active. This summer I'm spending in Czech Republic. I have trouble activating premium membership, because it's asking me for a Czech debit card. H...
  • richard-749
  • Newbie
  • 1186 Views
  • 2 replies
  • 0 likes
  • 1186 Views
  • 2 replies
  • 0 likes

App deleted, lost premuim on my app

Hey there,I've paid for Spotify premium $0.99 for three months and it was working fine after I purchased it, but I had to delete the app in order for space to clear up on my phone. I then re downloaded the app back onto my phone later that day. I've ...

  • Newbie
  • Hey there, I've paid for Spotify premium $0.99 for three months and it was working fine after I purchased it, but I had to delete the app in order for space to clear up on my phone. I then re downlo...
  • Maxim
  • Spotify Star
  • 566 Views
  • 1 replies
  • 0 likes
  • 566 Views
  • 1 replies
  • 0 likes

Redeem Spotify Gift Card

Hi,Currently my account is on normal premium for 3 months as i paid 0.99 usd as of the offer . Now i got a gift card for 3 months. Can i use it in my account now. so that after my 3 months premium shall i get another 3 months more. I need a clarifica...

  • Newbie
  • Hi, Currently my account is on normal premium for 3 months as i paid 0.99 usd as of the offer . Now i got a gift card for 3 months. Can i use it in my account now. so that after my 3 months premium ...
  • Maxim
  • Spotify Star
  • 949 Views
  • 1 replies
  • 0 likes
  • 949 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still Free Access but made a subscription with Base in Belgium and everything ok for them

I still have a free access with a premium subscription in a Base Shop. What can I do? Impossible to join Spotify Belgium

  • Newbie
  • I still have a free access with a premium subscription in a Base Shop. What can I do? Impossible to join Spotify Belgium
  • Alfredo
  • Roadie
  • 902 Views
  • 1 replies
  • 0 likes
  • 902 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sonos won't play 'upgrade to full sub' but I have Premium

Sonos app won't play Spotify saying upgrade to become full subscriber. Has worked for years. Checked and my Premium Subs is in force. Do I now need to pay for something else?!

  • Newbie
  • Sonos app won't play Spotify saying upgrade to become full subscriber. Has worked for years. Checked and my Premium Subs is in force. Do I now need to pay for something else?!
  • Alfredo
  • Roadie
  • 2650 Views
  • 1 replies
  • 0 likes
  • 2650 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription

I cannot subsribe to premium. It says that I don't have sufficient prepaid load but i checked by load balance and my balance is P131.5. I used Globe as my payment method.

  • Casual Listener
  • I cannot subsribe to premium. It says that I don't have sufficient prepaid load but i checked by load balance and my balance is P131.5. I used Globe as my payment method.
  • Alfredo
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sufficient credit

I can't subscribe my account to premium because it says that "Oops, seems the credit on your prepaid card is insufficient. Please try again or use another payment method." even though I have more than enough credits in my account. How can I solve thi...

  • Newbie
  • I can't subscribe my account to premium because it says that "Oops, seems the credit on your prepaid card is insufficient. Please try again or use another payment method." even though I have more tha...
  • Alfredo
  • Roadie
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes