Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 84040 Views
  • 30 replies
  • 5 likes
  • 84040 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45809 Views
  • 19 replies
  • 3 likes
  • 45809 Views
  • 19 replies
  • 3 likes

Spotify $0.99 for three months deal

I tried to get their $0.99 for three months deal that they were promoting and ended up paying $9.99. I really would like my money back..

  • Newbie
  • I tried to get their $0.99 for three months deal that they were promoting and ended up paying $9.99. I really would like my money back..
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Solved!! After changing my payment method, the temporary payment was not refunded

Hi! I changed my payment method today and it was issued a R$10,00 temporary payment. Although, the page stopped working and I couldn't see the result of the loading. My payment method was successfully changed, but I didn't get the refund to the tempo...

  • Music Fan
  • Hi! I changed my payment method today and it was issued a R$10,00 temporary payment. Although, the page stopped working and I couldn't see the result of the loading. My payment method was succes...
  • osornios
  • Spotify Star
  • 717 Views
  • 5 replies
  • 0 likes
  • Payment
    Subscription
  • 717 Views
  • 5 replies
  • 0 likes

Paguei e minha conta continua free

assinei a conta premium e foi faturada no cartao e ainda estou com a conta free

  • Visitor
  • assinei a conta premium e foi faturada no cartao e ainda estou com a conta free
  • Bittencourt
  • Spotify Star
  • 2086 Views
  • 1 replies
  • 0 likes
  • 2086 Views
  • 1 replies
  • 0 likes

ME COBRARON DOS MESES EN UN MISMO MES

Algún 0-800 al cual llamar para obtener ayuda con el pago ?

  • Newbie
  • Algún 0-800 al cual llamar para obtener ayuda con el pago ?
  • OptimuzKrice
  • Roadie
  • 300 Views
  • 7 replies
  • 0 likes
  • 300 Views
  • 7 replies
  • 0 likes

Double charge on my account

I noticed that you guys charged me twice on my account, is there a way that I can get a refund.

  • Regular
  • I noticed that you guys charged me twice on my account, is there a way that I can get a refund. </mod snip email> </mod snip personal details>
  • Oksazu
  • Regular
  • 276 Views
  • 6 replies
  • 0 likes
  • 276 Views
  • 6 replies
  • 0 likes

Superuser Contribution pague y no tengo premium

Estimados, Yo pagué la sucripcion oferta de premiun con fecha 27/05/2017... El acrgo fue efectuado en mi tarjeta de credito, pero la cuenta sigue basica incluso hoy me paso o modo de prueba premium.

  • Newbie
  • Estimados, Yo pagué la sucripcion oferta de premiun con fecha 27/05/2017... El acrgo fue efectuado en mi tarjeta de credito, pero la cuenta sigue basica incluso hoy me paso o modo de prueba...
  • Erika
  • Roadie
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento dublicado

Mudei a forma de magamento mas quando estava concluindo a internet caiu , o pagamento no cartao mas o spotify nao reconheceu , ai tive que fazer novamente ai o spotify cobrou navamente , agora estou com duas cobrança no cartao .. ai vem a pergundo co...

  • Newbie
  • Mudei a forma de magamento mas quando estava concluindo a internet caiu , o pagamento no cartao mas o spotify nao reconheceu , ai tive que fazer novamente ai o spotify cobrou navamente , agora estou ...
  • Erika
  • Roadie
  • 148 Views
  • 1 replies
  • 0 likes
  • Premium
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

No me deja usar la oferta de tres meses por 0.99 por qué dice que ya use una similar, pero lo único que use fue la prueba gratis de 1 semana, y no me da otra oferta, por qué no puedo??

  • Newbie
  • No me deja usar la oferta de tres meses por 0.99 por qué dice que ya use una similar, pero lo único que use fue la prueba gratis de 1 semana, y no me da otra oferta, por qué no puedo??
  • Erika
  • Roadie
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium 0,99

Acabo de comprarme el Premium de 0.99 por tres meses y cuando entro en Spotify me dice que sigo teniendo cuenta free, pero cuando entro en internet me dice que soy premium. ¿Qué puedo hacer?

  • Newbie
  • Acabo de comprarme el Premium de 0.99 por tres meses y cuando entro en Spotify me dice que sigo teniendo cuenta free, pero cuando entro en internet me dice que soy premium. ¿Qué puedo hacer?
  • Erika
  • Roadie
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con Premium 0.99€

Buenas, estoy intentando comprar Spotify Premium via PayPal, pero cada vez que meto mis datos (contraseña correo...) me sale la ventana de Aceptar y Pagar, obiamente pulso pero vuelve a la pagina principal de compra. Llevo varios dias y no se arregla...

  • Casual Listener
  • Buenas, estoy intentando comprar Spotify Premium via PayPal, pero cada vez que meto mis datos (contraseña correo...) me sale la ventana de Aceptar y Pagar, obiamente pulso pero vuelve a la pagina pri...
  • Erika
  • Roadie
  • 223 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 223 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged for Premium Even Though I'm Spotify Free

My account is Spotify Free. It has always been Spotify Free. I do not use Spotify. I think an associated account of mine has been using my bank details to pay for Spotify Premium. However, I do not want Spotify Premium as I do not use it. I don't kno...

  • Newbie
  • My account is Spotify Free. It has always been Spotify Free. I do not use Spotify. I think an associated account of mine has been using my bank details to pay for Spotify Premium. However, I do not w...
  • Erika
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suscripción

Compre una suscripción por tres meses pero entrare aun plan familiar que pasa con mía suscripción de tres meses? Se pierde?

  • Newbie
  • Compre una suscripción por tres meses pero entrare aun plan familiar que pasa con mía suscripción de tres meses? Se pierde?
  • Erika
  • Roadie
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

student discount

i got charged for student discount but ShherID couldn´t verify my student condition, i want the premium standard subscription, ami getting that money back ?

  • Newbie
  • i got charged for student discount but ShherID couldn´t verify my student condition, i want the premium standard subscription, ami getting that money back ?
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Issue with billing

Have checked my bank account statement says the payment was made last week for a new month of spotify however spotify has taken away all my privileges claiming I havent made premium payment for the month. Very angry as I do quite like the app!!

  • Casual Listener
  • Have checked my bank account statement says the payment was made last week for a new month of spotify however spotify has taken away all my privileges claiming I havent made premium payment for the m...
  • Conniejohson196
  • Newbie
  • 312 Views
  • 6 replies
  • 0 likes
  • 312 Views
  • 6 replies
  • 0 likes

Problemi con Spotify Family

Ho rinnovato normalmente l'abbonamento Spotify Family come faccio da mesi, però adesso mia figlia non riesce ad accedere al suo account nella modalità Premium.Adesso il suo account è passato al free.Nonostante la inviti di nuovo non riesce ad acceder...

  • Newbie
  • Ho rinnovato normalmente l'abbonamento Spotify Family come faccio da mesi, però adesso mia figlia non riesce ad accedere al suo account nella modalità Premium. Adesso il suo account è passato a...
  • Wasosky
  • Regular
  • 5813 Views
  • 9 replies
  • 0 likes
  • 5813 Views
  • 9 replies
  • 0 likes

Premium subscription

I seem to be having trouble to pay my premium subscription. After I've already entered my credit card info, I'm still not able to purchase it! It keeps coming back to a blank credit card form. Is that a problem with my card, the info, or the spotify'...

  • Newbie
  • I seem to be having trouble to pay my premium subscription. After I've already entered my credit card info, I'm still not able to purchase it! It keeps coming back to a blank credit card form. Is tha...
  • wroi_theboy
  • Casual Listener
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

0.99

i have 3 monhts subsrcbten but if i go to spotify free for to cancel subcr will i loos the tree monhts

  • Newbie
  • i have 3 monhts subsrcbten but if i go to spotify free for to cancel subcr will i loos the tree monhts 
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

[All Platforms] Language and Country buttons

I have been in Finland for week now and i still cant change my country on settings... It wont let me klick it and change it so i cant listen any Finnish songs here

  • Casual Listener
  • I have been in Finland for week now and i still cant change my country on settings... It wont let me klick it and change it so i cant listen any Finnish songs here
  • Maxim
  • Spotify Star
  • 122 Views
  • 3 replies
  • 0 likes
  • 122 Views
  • 3 replies
  • 0 likes

Spotify Premium for 99 cents CAD

Hi, so I purchased the 99 cent promo premium offer and I am really enjoying it, but when my sibling tries to purchase it, nothing happens. After pressing purchase at the PayPal website, it goes back to the purchase premium page as if nothing had happ...

  • Newbie
  • Hi, so I purchased the 99 cent promo premium offer and I am really enjoying it, but when my sibling tries to purchase it, nothing happens. After pressing purchase at the PayPal website, it goes back ...
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes