Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
129459 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
58611 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
234607 Views
144 replies
13 likes
My spotify account got cancelled no idea why but I reactivated it today it's letting me download stuff but won't let me skip more songs then what a free member can.
My spotify account got cancelled no idea why but I reactivated it today it's letting me download stuff but won't let me skip more songs then what a free member can.
Spotify Star
196 Views
1 replies
0 likes
So I was going to buy spotify using student offer because I thought being a high school student it would work but when it told me to choose my school and it only appeared with universities i realized i was wrong. However, when I went to check my acco...
So I was going to buy spotify using student offer because I thought being a high school student it would work but when it told me to choose my school and it only appeared with universities i realized...
Spotify Star
245 Views
1 replies
0 likes
Hace varios dias pague nuevamente mi suscripción como usuario premium, sin embargo aunque he iniciado sesion en multiples oportunidades no se me permite hacer saltos entre canciones ni volver a ellas, al momento de descargarlas y reproducir algun alb...
Hace varios dias pague nuevamente mi suscripción como usuario premium, sin embargo aunque he iniciado sesion en multiples oportunidades no se me permite hacer saltos entre canciones ni volver a ellas...
Spotify Star
264 Views
1 replies
0 likes
So I already paid for premium since days ago, but i just realize this:1. I can't turn off shuffle2. My 'skip song' are limited.3. The ad is still there telling me that i discover a premium feature.4. I can't speed up while listening to podcast, they ...
So I already paid for premium since days ago, but i just realize this: 1. I can't turn off shuffle 2. My 'skip song' are limited. 3. The ad is still there telling me that i discover a premium feat...
Music Fan
1698 Views
2 replies
0 likes
Okay so i used to have premium, however i missed a payment and went back to the free subscription. i have used vouchers to have premium for 3 months again and i ran out once again. I now have money to buy and keep up with a monthly payment. So my pro...
Okay so i used to have premium, however i missed a payment and went back to the free subscription. i have used vouchers to have premium for 3 months again and i ran out once again. I now have money t...
Spotify Star
1024 Views
7 replies
0 likes
Hi there. I was trying to update my cc details in the payment page but I got this message: The CSRF token is invalid. Please try to resubmit the form.What is CSRF? I have keyed in the cc details correctly.
Hi there. I was trying to update my cc details in the payment page but I got this message: The CSRF token is invalid. Please try to resubmit the form. What is CSRF? I have keyed in the cc details co...
Roadie
15010 Views
1 replies
0 likes
No puedo acceder a mi cuenta Premium ya realice el pago y ahora me sale el familiar
No puedo acceder a mi cuenta Premium ya realice el pago y ahora me sale el familiar
Roadie
186 Views
1 replies
0 likes
So I had signed up for the free three month subscription with my capitol one card and the three months passed and I didn't plan on canceling it and was just going to pay. The subscription ended today and it was charged today but now my mom wants to s...
So I had signed up for the free three month subscription with my capitol one card and the three months passed and I didn't plan on canceling it and was just going to pay. The subscription ended today...
Roadie
281 Views
1 replies
0 likes
Convido minha irmã para o premium familiar, mas ela não consegue concluir a inscrição.Ela mora no mesmo endereço que eu.O que devo fazer?
Convido minha irmã para o premium familiar, mas ela não consegue concluir a inscrição. Ela mora no mesmo endereço que eu. O que devo fazer?
Spotify Star
241 Views
1 replies
0 likes
Ive logged out and in my account several times. The payemnt went through and I have a statement from my bank and from my email confirming that the payment was made through you guys but yet I don't have unlimited skips and I don't think I can do anyth...
Ive logged out and in my account several times. The payemnt went through and I have a statement from my bank and from my email confirming that the payment was made through you guys but yet I don't ha...
Casual Listener
521 Views
6 replies
0 likes
I already have a free spotify account, but I would like to upgrade to premium however I don't want to use my credit card. If I go to the store and purchase spotify gift cards can I upgrade my account using just those or will I still have to enter in ...
I already have a free spotify account, but I would like to upgrade to premium however I don't want to use my credit card. If I go to the store and purchase spotify gift cards can I upgrade my account...
Community Legend
582 Views
1 replies
0 likes
Two days ago I started my premium account it still isn't working. Please any suggestion
Two days ago I started my premium account it still isn't working. Please any suggestion
Newbie
373 Views
2 replies
0 likes
Tengo una queja muy severa con spotify este mes de la nada me aparecio que actualice mis datos y en verdad no se por que , por que tendria que actualizarlos si siempre pago con la tarjeta que tengo y la verdad espero la pronta solucion por que ya no ...
Tengo una queja muy severa con spotify este mes de la nada me aparecio que actualice mis datos y en verdad no se por que , por que tendria que actualizarlos si siempre pago con la tarjeta que tengo y...
Roadie
222 Views
1 replies
0 likes
Oi, boa tardebom, eu perdi meu cartão e o desativei para pedir um novo e o Spotify desativou, até ai tudo bem mas quando peguei meu novo cartão e fui cadastrar novamente para o Premium dá problema, diz que algo está errado e já tentei várias vezes ma...
Oi, boa tarde bom, eu perdi meu cartão e o desativei para pedir um novo e o Spotify desativou, até ai tudo bem mas quando peguei meu novo cartão e fui cadastrar novamente para o Premium dá problema,...
Spotify Star
231 Views
1 replies
0 likes
Oi, paguei o boleto mas nao liberaram o premium. Quantos dia leva para fazerem a liberação?
Oi, paguei o boleto mas nao liberaram o premium. Quantos dia leva para fazerem a liberação?
Spotify Star
390 Views
3 replies
0 likes
Fiz o teste fgratis de 30 dias e cortaram meu acesso premium, ao tentar novamente não consigo mais fazer o upgrade. e já me cobrarm 3 vezes um valor de 10 reais no cartão de crédito.não consigo achar uma solução no site ou no app.
Fiz o teste fgratis de 30 dias e cortaram meu acesso premium, ao tentar novamente não consigo mais fazer o upgrade. e já me cobrarm 3 vezes um valor de 10 reais no cartão de crédito. não consigo ach...
Spotify Star
10189 Views
9 replies
0 likes
So I already pay full price for premium but I'm now a student and I tried to enter for the student discount and it wouldn't accept the request. I am for sure enrolled in the university. How do I get the discount?
So I already pay full price for premium but I'm now a student and I tried to enter for the student discount and it wouldn't accept the request. I am for sure enrolled in the university. How do I get ...
Roadie
239 Views
1 replies
0 likes
It's the 14th and I just switched my credit card for my spotify account. If I'm getting charged on the 18th will it charge my new card or will it charge my old card for this month?
It's the 14th and I just switched my credit card for my spotify account. If I'm getting charged on the 18th will it charge my new card or will it charge my old card for this month?
156 Views
0 replies
0 likes
I use ininal debit master cardBut ı cant buy spotify premiumI try wait someday but doesnt workHelp mee
I use ininal debit master card But ı cant buy spotify premium I try wait someday but doesnt work Help mee
396 Views
0 replies
0 likes
I recently brought my phone in for repairs.I had gotten premium for 9.99 for three months about a month ago.Now its asking me to pay 9.99 a month and i cant listen to my music off lineMitchell
I recently brought my phone in for repairs. I had gotten premium for 9.99 for three months about a month ago. Now its asking me to pay 9.99 a month and i cant listen to my music off line Mitchell
Roadie
181 Views
1 replies
0 likes
