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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Dian
  • Moderator
  • 48184 Views
  • 18 replies
  • 4 likes
  • 48184 Views
  • 18 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 29963 Views
  • 19 replies
  • 2 likes
  • 29963 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20911 Views
  • 6 replies
  • 1 likes
  • 20911 Views
  • 6 replies
  • 1 likes

Estou com problemas em cancelar a minha conta, não consigo achar?

Tenho uma conta que foi desativada, não tenho mais os dados da conta, sendo a cobrança continua vindo no meu cartão, então gostaria de cancelar e ser ressarcido das cobranças indevidas.Peço e aguardo soluçao.

  • Newbie
  • Tenho uma conta que foi desativada, não tenho mais os dados da conta, sendo a cobrança continua vindo no meu cartão, então gostaria de cancelar e ser ressarcido das cobranças indevidas. Peço e aguar...
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes

Re: Spotify Premium Question

Why have i buy Spotify premium since 4 month and i can't use it , i have paid and i can't use spotify premium , why ?

  • Casual Listener
  • Why have i buy Spotify premium since 4 month and i can't use it , i have paid and i can't use spotify premium , why ?
  • Iroko
  • Casual Listener
  • 341 Views
  • 2 replies
  • 0 likes
  • 341 Views
  • 2 replies
  • 0 likes

Account and payment problem

I canceled my premium student subscription in June 2016 after I graduated but have since been getting charged monthly at a rate of $9.99 since May... I've only just noticed the charge, but I have not had access to premium services since June 2016. Ad...

  • Visitor
  • I canceled my premium student subscription in June 2016 after I graduated but have since been getting charged monthly at a rate of $9.99 since May... I've only just noticed the charge, but I have not...
  • user-removed
  • Not applicable
  • 315 Views
  • 2 replies
  • 0 likes
  • 315 Views
  • 2 replies
  • 0 likes

Need to Cancel Premium but cant figure out associated email

Grandson signed up for Spotify, changed phones, didn't cancel and now can't figure out which email is associated to the premium account and cant cancel. The charges are going to MY credit card. Need to figure out how to cancel?

  • Newbie
  • Grandson signed up for Spotify, changed phones, didn't cancel and now can't figure out which email is associated to the premium account and cant cancel.  The charges are going to MY credit card....
  • OviiiOne
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

money subsciption problems

So I did the 3 month trial, and then afterwards I canceled my subscription a day late so they charged me 10 bucks for it. I tried to contact them and let them know that it was a mistake amd I would like a refund, but there is no way to cantact direct...

  • Newbie
  • So I did the 3 month trial, and then afterwards I canceled my subscription a day late so they charged me 10 bucks for it. I tried to contact them and let them know that it was a mistake amd I would l...
  • OviiiOne
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Two accounts with premium subscription and wanting to cancel the old one

Hi, I have two accounts now. I have one account linked to my old facebook profile. Since opening a new facebook and spotify account. How do i cancel my old subscription to my old account for Spotify? Thanks!

  • Newbie
  • Hi,   I have two accounts now. I have one account linked to my old facebook profile. Since opening a new facebook and spotify account. How do i cancel my old subscription to my old account for...
  • Jacob
  • Community Legend
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

Someone is buying spotify premium through my bank account.

I have a payment for spotify premium on my bank account but I do not have an active membership. Can this be looked into and would I be able to get a refund as it seems someone is using my bank details. Regards

  • Casual Listener
  • I have a payment for spotify premium on my bank account but I do not have an active membership. Can this be looked into and would I be able to get a refund as it seems someone is using my bank detail...
  • OllieV1
  • Casual Listener
  • 573 Views
  • 2 replies
  • 0 likes
  • Account
  • 573 Views
  • 2 replies
  • 0 likes

Superuser Contribution 12.99 9.99

Why am I getting charged 1299 when the average premium rate is only 999?

  • Newbie
  • Why am I getting charged 1299 when the average premium rate is only 999?
  • Goodman
  • Community Manager
  • 599 Views
  • 2 replies
  • 0 likes
  • 599 Views
  • 2 replies
  • 0 likes

Logged in my old account (non premium) then connected my Facebook (premium). Boom! Premium is gone.

I subscribed premium on my FB account in spotify. for a few months already. Then I logged out. Then, I logged in my old account (non premium) then connected my FB (premium). Boom! Premium is gone.Whenever I try login using FB, it now defaults to my o...

  • Casual Listener
  • I subscribed premium on my FB account in spotify. for a few months already. Then I logged out.   Then,  I logged in my old account (non premium) then connected my FB (premium). Boom! Pre...
  • Hubo
  • Spotify Star
  • 758 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 758 Views
  • 5 replies
  • 0 likes

Premium werkt niet meer

Ik heb vorige maand geen geld op me rekening gelaten voor spotify om af te schrijven. Toen mijn spotify werd afgesloten heb ik dat wel gedaan maar het werd naderhand niet afgetrokken. Deze maand heeft spotify ook niks afgetrokken en mijn spotify acco...

  • Newbie
  • Ik heb vorige maand geen geld op me rekening gelaten voor spotify om af te schrijven. Toen mijn spotify werd afgesloten heb ik dat wel gedaan maar het werd naderhand niet afgetrokken. Deze maand heef...
  • Hubo
  • Spotify Star
  • 578 Views
  • 1 replies
  • 0 likes
  • 578 Views
  • 1 replies
  • 0 likes

Cancel Payment - Not My Account

Good morning,I pay for someone else's Spotify account with my debit card, however I would like to cancel these payments but do not have access to their account. Can you please advise how to go ahead doing this? I previously cancelled my debit card ho...

  • Visitor
  • Good morning, I pay for someone else's Spotify account with my debit card, however I would like to cancel these payments but do not have access to their account.  Can you please advise how to ...
  • Jacob
  • Community Legend
  • 787 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 787 Views
  • 1 replies
  • 0 likes

My account has changed from premium to free.

How can i get my premium account back? My playlist and everything are gone It has changed from premium to free without me knowing it.

  • Newbie
  • How can i get my premium account back? My playlist and everything are gone 😞 It has changed from premium to free without me knowing it.
  • Maxim
  • Spotify Star
  • 914 Views
  • 1 replies
  • 0 likes
  • 914 Views
  • 1 replies
  • 0 likes

After logging in to account it says I'm not subscribed to premium when I am

After logging into my account online in order to change my credit card details, it says I'm not subscribed to premium when I am and pay monthly for it. Therefore I can't change my credit card details.

  • Visitor
  • After logging into my account online in order to change my credit card details, it says I'm not subscribed to premium when I am and pay monthly for it.   Therefore I can't change my credit car...
  • Maxim
  • Spotify Star
  • 579 Views
  • 1 replies
  • 0 likes
  • 579 Views
  • 1 replies
  • 0 likes

Superuser Contribution Credit Card Switch

I've tried several times in the past week to change the credit card I fund my account with. I consistently get an error message saying it can't be completed at this time. Has anyone else had this issue and what was the solution? thank you

  • Newbie
  • I've tried several times in the past week to change the credit card I fund my account with.  I consistently get an error message saying it can't be completed at this time.  Has anyone else ...
  • Filippo22
  • Newbie
  • 620 Views
  • 2 replies
  • 0 likes
  • Account
  • 620 Views
  • 2 replies
  • 0 likes

Free account and gift card

I activated a 1 mounth free account.If I register a gift card do I loose the free day of the remaining free account?Thanks

  • Newbie
  • I activated a 1 mounth free account. If I register a gift card do I loose the free day of the remaining free account? Thanks 
  • OviiiOne
  • Community Legend
  • 705 Views
  • 1 replies
  • 0 likes
  • 705 Views
  • 1 replies
  • 0 likes

Solved!! Have been overcharged, £9.99 in stead of €9.99

Dear Community, Updated my payment details today, having lived in Belgium for the past 10 years, I always use Belgian CC as well.From now on I will be charged €9.99 (which is good) but looking back at all previous invoices, they always charged me £9....

  • Regular
  • Dear Community,   Updated my payment details today, having lived in Belgium for the past 10 years, I always use Belgian CC as well. From now on I will be charged €9.99 (which is good) but loo...
  • KatesHere
  • Community Legend
  • 647 Views
  • 1 replies
  • 0 likes
  • 647 Views
  • 1 replies
  • 0 likes

Facturas (Invoice)

De dónde se pueden descargar las Facturas (Invoice) del servicio?Gracias

  • Casual Listener
  • De dónde se pueden descargar las Facturas (Invoice) del servicio? Gracias
  • Maxim
  • Spotify Star
  • 846 Views
  • 3 replies
  • 0 likes
  • Account
  • 846 Views
  • 3 replies
  • 0 likes

Charged monthly but no Account

Hi,My friend checked her bank statement and realised that she's being charged €9,99 every month by Spotify even though she doesn't even use Spotify (and has never created an account with them). She has never given her credit card details to others.Is...

  • Newbie
  • Hi, My friend checked her bank statement and realised that she's being charged €9,99 every month by Spotify even though she doesn't even use Spotify (and has never created an account with them). S...
  • Jacob
  • Community Legend
  • 626 Views
  • 1 replies
  • 0 likes
  • 626 Views
  • 1 replies
  • 0 likes

Subscribed to premium through iTunes but it's not working in the app

I subscribed to premium through iTunes, but it's not working in the actual app, I logged out and in many times, I also deleted it but it still isn't working, I feel like i just wasted my money for nothing because it won't let me actually get premium,...

  • Newbie
  • I subscribed to premium through iTunes, but it's not working in the actual app, I logged out and in many times, I also deleted it but it still isn't working, I feel like i just wasted my money for no...
  • TobiasYoung
  • Composer
  • 881 Views
  • 1 replies
  • 0 likes
  • 881 Views
  • 1 replies
  • 0 likes

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