Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Sajjadsiyam
  • Casual Listener
  • 186392 Views
  • 118 replies
  • 12 likes
  • 186392 Views
  • 118 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 21159 Views
  • 28 replies
  • 4 likes
  • 21159 Views
  • 28 replies
  • 4 likes

doubled billed

I realized I have been getting double billed from spotify for two different accounts, how do i recieve a refund?

  • Newbie
  • I realized I have been getting double billed from spotify for two different accounts, how do i recieve a refund?
  • user-removed
  • Not applicable
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

student discount

Is it possible to just switch my premium account $9.99 to the Student account $4.99 now that I'm currently a student?

  • Newbie
  • Is it possible to just switch my premium account $9.99 to the Student account $4.99 now that I'm currently a student?
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Solved!! Premium doesn't work

Help, I've just got my premium back it says I have it, but won't allow me to skip songs because it says I don't have that feature ? Many thanks

  • Casual Listener
  • Help, I've just got my premium back it says I have it, but won't allow me to skip songs because it says I don't have that feature ? Many thanks
  • Nico
  • Community Legend
  • 362 Views
  • 4 replies
  • 0 likes
  • 362 Views
  • 4 replies
  • 0 likes

Premium not giving unlimited skips

I have a premium subscription and recently it's stopped letting me skip songs whenever I want? The subscription is still valid.

  • Newbie
  • I have a premium subscription and recently it's stopped letting me skip songs whenever I want? The subscription is still valid.
  • Nico
  • Community Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Premium upgrade

Just upgraded my account to premium, but won't let me access premium features on my phone. I can see all the songs unlike when it's the free version but I have limited skips for some reason. Have logged out and back in numerous times but nothing

  • Newbie
  • Just upgraded my account to premium, but won't let me access premium features on my phone. I can see all the songs unlike when it's the free version but I have limited skips for some reason. Have log...
  • Nico
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

WMP

Can I download a song thru Spotify and be able to play it using windows media player?

  • Regular
  • Can I download a song thru Spotify and be able to play it using windows media player?  
  • Maxim
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Svenskmusic.com

Is this for real?

  • Newbie
  • Is this for real?
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Problemas com plano familiar

Mensalmente preciso confirmar o meu endereço (e o dos meus pais) na minha conta premium familiar porém esse mês eu já tentei inúmeras vezes e aparece a notificação de que não foi possível confirmar o endereço.

  • Newbie
  • Mensalmente preciso confirmar o meu endereço (e o dos meus pais) na minha conta premium familiar porém esse mês eu já tentei inúmeras vezes e aparece a notificação de que não foi possível confirmar o...
  • Bittencourt
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Paid for premium, can't skip songs

My in app account status says Premium Trial, and I've logged in and out of it several times.On the website it says I have subscribed to Premium, and I have also logged in and out on that.I have all features besides skipping songs. It won't let me ski...

  • Newbie
  • My in app account status says Premium Trial, and I've logged in and out of it several times. On the website it says I have subscribed to Premium, and I have also logged in and out on that. I ha...
  • Bittencourt
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Someone try to phish in your name

I get sms messages all the time trying to phish my credit details. Just whould like you to know. https://muziq.goldenticketwinner.com/se/?o=341&r=p2k12159567c930&a=30&sa=59427e82ee005e4b364eb789 The deal must be a fraud since the monthly cost is 80 E...

  • Newbie
  • I get sms messages all the time trying to phish my credit details. Just whould like you to know.  https://muziq.goldenticketwinner.com/se/?o=341&r=p2k12159567c930&a=30&sa=59427e82ee...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Premium does not work

So i upgraded my account to Premium a week ago but still can't skip songs and can't use other premium features. A window pops up and says that i have found a premium feature and should go Premium to use it. I checked if the payment was okay and logge...

  • Newbie
  • So i upgraded my account to Premium a week ago but still can't skip songs and can't use other premium features. A window pops up and says that i have found a premium feature and should go Premium to ...
  • swilsonlloyd
  • Newbie
  • 250 Views
  • 2 replies
  • 0 likes
  • 250 Views
  • 2 replies
  • 0 likes

Solved!! Trying to go premium

I was trying to buy the premium student account and it crashed on me 4 times and they've charged me four times! I'm a student and need that money first off and secondly spotify say in that first page that they only use your details to verify and not ...

  • Newbie
  • I was trying to buy the premium student account and it crashed on me 4 times and they've charged me four times! I'm a student and need that money first off and secondly spotify say in that first page...
  • Maxim
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

PaySafeCard

So i want to use paysafecard for my subscription but i get an error saying i can't use my pin code on spotify and that i should try other webshops were i can. I keep trying but it keeps saying the same think. Am i doing something wrong?Thanks in adva...

  • Casual Listener
  • So i want to use paysafecard for my subscription but i get an error saying i can't use my pin code on spotify and that i should try other webshops were i can. I keep trying but it keeps saying the sa...
  • Casio1
  • Casual Listener
  • 361 Views
  • 2 replies
  • 0 likes
  • 361 Views
  • 2 replies
  • 0 likes

Solved!! Thailand Premium

I'm in college right now and I'm going to be going to Thailand to visit some friends and look around for a few months. If I have a US card will I still be able to use Spotify in Thailand as long as I pay for my subscription?

  • Newbie
  • I'm in college right now and I'm going to be going to Thailand to visit some friends and look around for a few months. If I have a US card will I still be able to use Spotify in Thailand as long as I...
  • MattSuda
  • Spotify Star
  • 831 Views
  • 2 replies
  • 0 likes
  • 831 Views
  • 2 replies
  • 0 likes

Where do I find my daughters account??

I have an account to try spotufy for three mths. My daughter (and son) also have accounts. But I em not sure where to fint the accounts to the youth. We want to get together in a premium account but I presume we have to "stop" the three acconts first...

  • Newbie
  • I have an account to try spotufy for three mths. My daughter (and son) also have accounts. But I em not sure where to fint the accounts to the youth. We want to get together in a premium account but ...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Payment has been drawn but premium and family dont work

I have had problem with my accunt that Spotify couldnt charge my bank accunt.I renewed my creditcard and the payment went thru for 99sek, but not for 149sek for family premium. I have logged out from my iphone and in again, under my accunt its say I ...

  • Casual Listener
  • I have had problem with my accunt that Spotify couldnt charge my bank accunt. I renewed my creditcard and the payment went thru for 99sek, but not for 149sek for family premium.   I have logg...
  • mrbase
  • Casual Listener
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Solved!! Premium

I was going to sign up for Spotify Premium for students. I put in my card information but never completed the process when they asked for my student information. I closed out of that browser and now I just realized it says the $5 is pending. Wonderin...

  • Casual Listener
  • I was going to sign up for Spotify Premium for students. I put in my card information but never completed the process when they asked for my student information. I closed out of that browser and now ...
  • MattSuda
  • Spotify Star
  • 366 Views
  • 3 replies
  • 0 likes
  • 366 Views
  • 3 replies
  • 0 likes

Subscription

I had the free Spotify subscription but I cancelled it today after revcieving a text today implying that a payment of £9.99 would be taken from my card. I have now cancelled premium but I'd like to know how I can stop me being charged because I won't...

  • Newbie
  • I had the free Spotify subscription but I cancelled it today after revcieving a text today implying that a payment of £9.99 would be taken from my card. I have now cancelled premium but I'd like to k...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Solved!! my son's account was hacked and I need to cancel

My son charged his spotify account to one of my credit cards. His account was hacked and I need to cancel his account. I have his phone number and his name and my credit cared account name. Please let me know how to cancel.

  • Newbie
  • My son charged his spotify account to one of my credit cards. His account was hacked and I need to cancel his account. I have his phone number and his name and my credit cared account name. Please le...
  • Jacob
  • Community Legend
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

BILLING ISSUES

Hey, I was updating my billing info because me account was pause due to payment issues. When completed the form a message popped up stating that the payment did not go thru and I should either try again or with another card. Minutes later I decided t...

  • Newbie
  • Hey,   I was updating my billing info because me account was pause due to payment issues. When completed the form a message popped up stating that the payment did not go thru an...
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes