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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 9988 Views
  • 23 replies
  • 2 likes
  • 9988 Views
  • 23 replies
  • 2 likes

Payment issues.

Hello, I'm having a problem because I could not see the payment by load option, I really want to buy Spotify premium, but pay by load is my only option, thanks in advance.(If it helps, I'm from the Philippines.)

  • Newbie
  • Hello, I'm having a problem because I could not see the payment by load option, I really want to buy Spotify premium, but pay by load is my only option, thanks in advance. (If it helps, I'm from the...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

Can't get a free trial.

When I try to get a 30 day free trial, it says that my card provider is having a bad day...... Do I just have to wait? And I already checked my receipt page, I haven't done it before.

  • Casual Listener
  • When I try to get a 30 day free trial, it says that my card provider is having a bad day...... Do I just have to wait? And I already checked my receipt page, I haven't done it before.
  • KatesHere
  • Community Legend
  • 188 Views
  • 3 replies
  • 0 likes
  • 188 Views
  • 3 replies
  • 0 likes

Cuenta Premium

Ya pague mi cuenta Premium pero cuando me meto a spotify me sigue saliendo que hay funciones Premium

  • Casual Listener
  • Ya pague mi cuenta Premium pero cuando me meto a spotify me sigue saliendo que hay funciones Premium
  • alainbarajas
  • Casual Listener
  • 159 Views
  • 2 replies
  • 0 likes
  • 159 Views
  • 2 replies
  • 0 likes

College student

I am now a college student and want to get the discount? But would I have to make a new account in order to use it?

  • Visitor
  • I am now a college student and want to get the discount? But would I have to make a new account in order to use it?
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Cuenta premium

No puedo obteneri cuenta premium, se canceló e intente renovarla y me dice que hay un problema y no he podido renovar, que puedo hacer?

  • Newbie
  • No puedo obteneri cuenta premium, se canceló e intente renovarla y me dice que hay un problema y no he podido renovar, que puedo hacer?
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes

Problem with Premium Account

Hi! Does the "signature" expire? I use to have my app working normaly until yestarday when simply blocked and I got free account. I had to bought again in website but y app dont work anymore.. it is still in free mode. What can I do? I lost my librar...

  • Newbie
  • Hi! Does the "signature" expire? I use to have my app working normaly until yestarday when simply blocked and I got free account. I had to bought again in website but y app dont work anymore.. it is ...
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

Paymet issue

Hi! So i think spotify charges you automatically right? So i forgot to pay and after the 5 day limit i payed on the 6th day! So i'll just have to wait for the payment to be processed? Or do i have to put all mily info again?

  • Newbie
  • Hi! So i think spotify charges you automatically right? So i forgot to pay and after the 5 day limit i payed on the 6th day! So i'll just have to wait for the payment to be processed? Or do i have to...
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

Superuser Contribution 7 day free trial or 30 day free trial?

hey! So I just signed up for Spotify premium but I'm a little confused? on my lap top it said I have a 30-day free trial, but then I opened up the app and it said I only have a 7-day free trial? I'm wondering which is true?

  • Newbie
  • hey! So I just signed up for Spotify premium but I'm a little confused? on my lap top it said I have a 30-day free trial, but then I opened up the app and it said I only have a 7-day free t...
  • MonicaM_Bogota
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Subscription Payment Delay

Greetings! I recently bought a spotify family subscription and I am extremely satisfied with the service.I understand that I have to renew it at the beggining of every month, but unfortunately i can only effectuate the payment on the first tuesday of...

  • Casual Listener
  • Greetings! I recently bought a spotify family subscription and I am extremely satisfied with the service. I understand that I have to renew it at the beggining of every month, but unfortunately i ca...
  • LikeezZ
  • Casual Listener
  • 467 Views
  • 2 replies
  • 0 likes
  • 467 Views
  • 2 replies
  • 0 likes

Superuser Contribution Being charged twice.

I purchased Spotify premium, their 9.99 program. Which with taxes leads to $10.69 It has successfully gone through on the 14th of this month. I checked my mobile banking today and noticed another charge of $5.34 for the 17th of this month. I'm unawar...

  • Newbie
  • I purchased Spotify premium, their 9.99 program. Which with taxes leads to $10.69 It has successfully gone through on the 14th of this month. I checked my mobile banking today and noticed another cha...
  • Aimee_T
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify troubleshooting

I have spotify pemium on my account and i logged out by mistake and i dont remember the password. so i said reset password and i didnt get a mail, i think i have linked my account to another e-mail, but dont know what it could be. what should i do? m...

  • Newbie
  • I have spotify pemium on my account and i logged out by mistake and i dont remember the password.    so i said reset password and i didnt get a mail, i think i have linked my account to a...
  • MonicaM_Bogota
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fernando

Buenas tarde tengo problemas con Spotify iba a contratar el plan universitario ayer y ayer se hizo el cargo a mi tarjeta de crédito y hoy en la mañana me llegó el correo de que no fue aceptada mi solicitud y ahorita en la tarde al parecer se volvió a...

  • Newbie
  • Buenas tarde tengo problemas con Spotify iba a contratar el plan universitario ayer y ayer se hizo el cargo a mi tarjeta de crédito y hoy en la mañana me llegó el correo de que no fue aceptada mi sol...
  • MonicaM_Bogota
  • Roadie
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free instead of Premium-new PC

Hello,I need your help. I have a new disk or something similar on my computer. When I install Spotify again, I do not have my premium account. I tried to reinstall it, connect to Facebook ... My friend sees my account, but there is no user name, only...

  • Newbie
  • Hello, I need your help. I have a new disk or something similar on my computer. When I install Spotify again, I do not have my premium account. I tried to reinstall it, connect to Facebook ... My fr...
  • MonicaM_Bogota
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution No longer premium

Suddenly my premium account turned Into free and I still pay every month for me and my family but It only happened on my phone. What can I do?

  • Newbie
  • Suddenly my premium account turned Into free and I still pay every month for me and my family but It only happened on my phone. What can I do?
  • MonicaM_Bogota
  • Roadie
  • 487 Views
  • 1 replies
  • 0 likes
  • 487 Views
  • 1 replies
  • 0 likes

Superuser Contribution cancaled my subscription

I am paying every month getting noting trying to cancel my account

  • Newbie
  • I am paying every month getting noting trying to cancel my account😠😠
  • MonicaM_Bogota
  • Roadie
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pague premium se cargo en mi banco y aun estoy en trial

Hola pague mi suscripcion premium y a se registro en el.banco ya aparezco activo en la.cta de spotify pero las funciones premium no estan activadas

  • Newbie
  • Hola pague mi suscripcion premium y a se registro en el.banco ya aparezco activo en la.cta de spotify pero las funciones premium no estan activadas
  • MonicaM_Bogota
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem getting premium

I bought the 0,99€ offer for 3 months on June the 20th but if I access my account and go to the settings it says that I have FREE subscription.The thing is that I paid with Paypal and at the time I didn't have money on it but I checked on PP account ...

  • Newbie
  • I bought the 0,99€ offer for 3 months on June the 20th but if I access my account and go to the settings it says that I have FREE subscription. The thing is that I paid with Paypal and at the time I...
  • MonicaM_Bogota
  • Roadie
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution I already paid and I'm still free

I started a university account and was already debited from my card but it still continues as if my account were free.What should I do?

  • Newbie
  • I started a university account and was already debited from my card but it still continues as if my account were free.What should I do?
  • Aimee_T
  • Roadie
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes