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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59483 Views
  • 25 replies
  • 5 likes
  • 59483 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35417 Views
  • 19 replies
  • 2 likes
  • 35417 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26594 Views
  • 16 replies
  • 2 likes
  • 26594 Views
  • 16 replies
  • 2 likes

WON'T LET ME UPGRADETO PREMIUM

so I've been trying to update to premium and I'm paying through paypal, but after I comfirm my paypal it redirects me back to the same page.

  • Casual Listener
  • so I've been trying to update to premium and I'm paying through paypal, but after I comfirm my paypal it redirects me back to the same page.
  • feelikeastrangr
  • Community Legend
  • 135 Views
  • 3 replies
  • 0 likes
  • 135 Views
  • 3 replies
  • 0 likes

Can't cancel UNKNOWN prescriptions

Hi all. Okay, so here's the trouble; My spouse isn't quite tech-savvy, and about three months ago, we realized that BOTH his credit card, AND bank account are being charged by Spotify. Any time he has tried to fix the sitation and just CANCEL both ac...

  • Newbie
  • Hi all. Okay, so here's the trouble; My spouse isn't quite tech-savvy, and about three months ago, we realized that BOTH his credit card, AND bank account are being charged by Spotify. Any time he ha...
  • laurenluvsmusic
  • Roadie
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Premium Account

I just started Spotify two months ago but had to change phones. Verizon reinstalled Spotiy on my new Android. Even though my login is the same I cannot access my premium account. I have tried changing my password with no success. I am very frustrated...

  • Newbie
  • I just started Spotify two months ago but had to change phones.  Verizon reinstalled Spotiy on my new Android.  Even though my login is the same I cannot access my premium account.  I ...
  • laurenluvsmusic
  • Roadie
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Switching from student to regular subscription

Hello,I had the student subscription, which ended about a month or two ago. I received an email and it said that i could either renew my student status, or do nothing and my subscription would be upgraded to the normal premium price. I am no longer a...

  • Newbie
  • Hello, I had the student subscription, which ended about a month or two ago. I received an email and it said that i could either renew my student status, or do nothing and my subscription would be u...
  • MattSuda
  • Spotify Star
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

I got charged 3 times.

I was charged three time for my Spotify student account. And I would like my money back.

  • Newbie
  • I was charged three time for my Spotify student account. And I would like my money back.
  • MattSuda
  • Spotify Star
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paysafecard Mastercard

Last month I made the payment of spotify with my paysafecard Mastercard card, created in Spain. At the time of paying Spotify told me that the account was from Austria. I contacted the supplier of my card and clarified that everything was correct, th...

  • Newbie
  • Last month I made the payment of spotify with my paysafecard Mastercard card, created in Spain. At the time of paying Spotify told me that the account was from Austria. I contacted the supplier of my...
  • ZullyB
  • Roadie
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo pagar

Llevo un mes intentando pagar, me contacte con Spotify y me dijeron que podría ser problema del banco, me puse en contacto con el banco y todo está en orden, así me pasó con varias tarjetas. Que hago?

  • Newbie
  • Llevo un mes intentando pagar, me contacte con Spotify y me dijeron que podría ser problema del banco, me puse en contacto con el banco y todo está en orden, así me pasó con varias tarjetas. Que hago?
  • ZullyB
  • Roadie
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Assinei 3 vezes porque havia dado erro e aparece a cobrança 3 vezes no cartão

Fui passar para o premium e havia dado erro, só que quando deu certo (isso na terceira vez), olhei os gastos do meu cartão a aparece o spotify 3 vezes, vai ser cobrado as 3 vezes??

  • Newbie
  • Fui passar para o premium e havia dado erro, só que quando deu certo (isso na terceira vez), olhei os gastos do meu cartão a aparece o spotify 3 vezes, vai ser cobrado as 3 vezes??
  • 101 Views
  • 0 replies
  • 0 likes
  • 101 Views
  • 0 replies
  • 0 likes

Paused Spotify subscription due to credit card problem

Hello, I had a problem with my credit card and Spotify paused my subscription. When I solved the problem with the card the next day, Spotify charged the monthly payment but they didn't activated my premium account. This happened 4 days ago.This is my...

  • Newbie
  • Hello, I had a problem with my credit card and Spotify paused my subscription. When I solved the problem with the card the next day, Spotify charged the monthly payment but they didn't activated my p...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Student Spotify

Tried to register for Spotify for students however my college details weren't accetped, yet I was charged €4.99 twice? Anyone know what to do?

  • Newbie
  • Tried to register for Spotify for students however my college details weren't accetped, yet I was charged €4.99 twice? Anyone know what to do?
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Payment

I wasn't charged for spotify this month. Still on my account on the bill it says I have payed already. What went wrong here? I don't want to pay twice next month.

  • Casual Listener
  • I wasn't charged for spotify this month. Still on my account on the bill it says I have payed already. What went wrong here? I don't want to pay twice next month.
  • Thrasher96
  • Casual Listener
  • 87 Views
  • 2 replies
  • 0 likes
  • 87 Views
  • 2 replies
  • 0 likes

não recebi mês gratuito

fiz a conta como premium, porém não recebi os primeiros 30 dias gratuitos como anunciando.

  • Newbie
  • fiz a conta como premium, porém não recebi os primeiros 30 dias gratuitos como anunciando.
  • 79 Views
  • 0 replies
  • 0 likes
  • 79 Views
  • 0 replies
  • 0 likes

Premium Refund

Sadly I had to cancel my premium because I have bills to pay but I canceled it about just less then half a month in to get a refund but it never issued a refund

  • Newbie
  • Sadly I had to cancel my premium because I have bills to pay but I canceled it about just less then half a month in to get a refund but it never issued a refund
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Lost my Original Account

I lost my Premium membership to spotify including my playlist 2 months ago but I am continually charged a monthly fee of PH 129.00 every month up to date. I tried to reconnect to Premium at the App Store but when clicking Premium, an amount appears t...

  • Newbie
  • I lost my Premium membership to spotify including my playlist 2 months ago but I am continually charged a monthly fee of PH 129.00 every month up to date. I tried to reconnect to Premium at the App S...
  • 55 Views
  • 0 replies
  • 0 likes
  • 55 Views
  • 0 replies
  • 0 likes

Spotify under Maxis to Family Premium

hello. i was previously registered to the premium spotify by Maxis using my fb account. I would like to change to the family premium now but how will I do so without losing all my playlist? After terminating my account with Maxis, will my account be ...

  • Casual Listener
  • hello. i was previously registered to the premium spotify by Maxis using my fb account. I would like to change to the family premium now but how will I do so without losing all my playlist? After ter...
  • bzx01
  • Casual Listener
  • 4850 Views
  • 5 replies
  • 0 likes
  • 4850 Views
  • 5 replies
  • 0 likes

Credit Card charged more than Subscription

Hello, My Single User subscription was listed at 9.99 + Tax, which should be 10.29, but my credit card is being charged 11.29 for that service. Also, since upgrading to Family Premium, its listed at 14.99, and im being charged 14.99, with no tax bein...

  • Newbie
  • Hello,   My Single User subscription was listed at 9.99 + Tax, which should be 10.29, but my credit card is being charged 11.29 for that service.   Also, since upgrading to Family Premi...
  • MattSuda
  • Spotify Star
  • 956 Views
  • 2 replies
  • 0 likes
  • 956 Views
  • 2 replies
  • 0 likes

Problems with Family Subscription

Since Spotify changed the Family Subscription Policy do I have issues trying to add my family to the Subscription. I am guessing it tries to match my Facebook Address with the one that you enter when you add a member.Why the **bleep** does Spotify be...

  • Casual Listener
  • Since Spotify changed the Family Subscription Policy do I have issues trying to add my family to the Subscription. I am guessing it tries to match my Facebook Address with the one that you enter when...
  • Hubo
  • Community Legend
  • 136 Views
  • 3 replies
  • 0 likes
  • 136 Views
  • 3 replies
  • 0 likes

Audiobooks

Hello dear Spotify community, I Wanted to ask if your audibles, always current Consequences? I am a large Audibles fan of TKKG and The three question marks, therefore wanted to know whether it is also the very new Consequences of the two gives love g...

  • Newbie
  • Hello dear Spotify community, I Wanted to ask if your audibles, always current Consequences? I am a large Audibles fan of TKKG and The three question marks, therefore wanted to know whether...
  • 67 Views
  • 0 replies
  • 0 likes
  • 67 Views
  • 0 replies
  • 0 likes

Charge

They still charge me when i cut the premium subscription about 5-6 months ago

  • Newbie
  • They still charge me when i cut the premium subscription about 5-6 months ago
  • kejt_
  • Community Legend
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes