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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5979 Views
  • 23 replies
  • 2 likes
  • 5979 Views
  • 23 replies
  • 2 likes

Pay for 3 moths but just got 2 moths

So I paid 0.99 for the 3 moths today 25/06/17 and the account information tells me the suscription is going to end on 26/08/17 meaning only 2 moths. What can i do? Thanks

  • Casual Listener
  • So I paid 0.99 for the 3 moths today 25/06/17 and the account information tells me the suscription is going to end on 26/08/17 meaning only 2 moths. What can i do? Thanks
  • osornios
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Can't avail the premium subscription via SMS verification.

Why can't I avail the premium via sms verification? I've been trying it for quite some time now. Is there something that I should do? Is there any maintenance or are you fixing any issue relevant to this payment method?Hoping for your response as soo...

  • Casual Listener
  • Why can't I avail the premium via sms verification? I've been trying it for quite some time now. Is there something that I should do? Is there any maintenance or are you fixing any issue relevant to ...
  • osornios
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

3 months for $0.99 didn't apply

I paid for the 3 months and it hasn't applied to my account. Never used this card for Spotify yet.

  • Newbie
  • I paid for the 3 months and it hasn't applied to my account. Never used this card for Spotify yet.
  • osornios
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

from a free account to a premium

I recently created a new account on spotify this one was free until 01/07/2017. I also want to register for the promotion that was made 0.99€ for 3months. I twice log into my paypal account from the spotify website to make the transaction but could'n...

  • Newbie
  • I recently created a new account on spotify this one was free until 01/07/2017. I also want to register for the promotion that was made 0.99€ for 3months. I twice log into my paypal account from the ...
  • osornios
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

is it delayed, or not accessible

Hello spotify, I did my payment earlier at cebuana lhuiller. Because I badly wanted to get my premium acc, especially now that the 129.00 for 3monthspromo is still ongoing. Everything seems fine, the code that was given to me by dragonpay, my interne...

  • Newbie
  • Hello spotify, I did my payment earlier at cebuana lhuiller. Because I badly wanted to get my premium acc, especially now that the 129.00 for 3months promo is still ongoing. Everything seems fine, t...
  • osornios
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Pagado por paypal, y no recibo el premium.

Hola! He pagado por paypal los 0.99 para obtener 3 meses, y lo he intentado varias veces, se me ha cobrado las veces que lo he intentado y no recibo el premium. Paypal ha pasado el cargo a mi banco, y se me ha cobrado pero mi cuenta no se vuelve a pr...

  • Newbie
  • Hola! He pagado por paypal los 0.99 para obtener 3 meses, y lo he intentado varias veces, se me ha cobrado las veces que lo he intentado y no recibo el premium. Paypal ha pasado el cargo a mi banco, ...
  • osornios
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Oferta premium y pago 9.99€

Me acaban de cobrar 9.99€ por la suscripción premium cuando la oferta eran 3 meses a 0.99€. ¿Que puedo hacer?

  • Newbie
  • Me acaban de cobrar 9.99€ por la suscripción premium cuando la oferta eran 3 meses a 0.99€. ¿Que puedo hacer?
  • osornios
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

can´t pay for the familiar account

when i tried to made the payment a red box appeared wich says that my payment method cant be accepted so i tried with another credit card and another one and the same error is appearing

  • Newbie
  • when i tried to made the payment a red box appeared wich says that my payment method cant be accepted so i tried with another credit card and another one and the same error is appearing
  • osornios
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Premium for 9 dkk

HiWhy can´t i buy the 3 months premium for 9 dkk anymore?Was it the last day yesterday?

  • Newbie
  • Hi Why can´t i buy the 3 months premium for 9 dkk anymore? Was it the last day yesterday?
  • osornios
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Suscripcion

Hola, mira tengo una tarjeta de regalo de 10 euros y cuando voy a canjearla me dice que este codigo no es valido en mi pais. Que puedo hacer para que no pierda el dinero y podr tener spotify premium?

  • Newbie
  • Hola, mira tengo una tarjeta de regalo de 10 euros y cuando voy a canjearla me dice que este codigo no es valido en mi pais. Que puedo hacer para que no pierda el dinero y podr tener spotify premium?...
  • osornios
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Pago

He tratado de pagar con 4 tarjetas diferentes mi suscripción a premium y en todas me dice qué hay problemas con el banco, ya llame pero las tarjetas no presentan ningún problema. ¿Ayuda?

  • Newbie
  • He tratado de pagar con 4 tarjetas diferentes mi suscripción a premium y en todas me dice qué hay problemas con el banco, ya llame pero las tarjetas no presentan ningún problema. ¿Ayuda?
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

Paid a 1-month Subscription through Dragon Pay but still have not received Premium.

Good day! Earlier today I just go for Premium and paid the 1-month subscription (that costs 129.00php) via Dragon pay. It has been seven hours, yet I still have not received the Premium in my Spotify account. Would you like to help me with this? Than...

  • Newbie
  • Good day! Earlier today I just go for Premium and paid the 1-month subscription (that costs 129.00php) via Dragon pay. It has been seven hours, yet I still have not received the Premium in my Spotify...
  • osornios
  • Spotify Star
  • 409 Views
  • 1 replies
  • 1 likes
  • 409 Views
  • 1 replies
  • 1 likes

pagos

Pague el dia 26 fue el ultimo dia para hacer el pago de $99 por tres meses pero ahora me indica que vence el dia 26 del mes que viene no me hicero valida la promocion ayuda

  • Casual Listener
  • Pague el dia 26 fue el ultimo dia para hacer el pago de $99 por tres meses pero ahora me indica que vence el dia 26 del mes que viene no me hicero valida la promocion ayuda  
  • osornios
  • Spotify Star
  • 257 Views
  • 4 replies
  • 0 likes
  • 257 Views
  • 4 replies
  • 0 likes

Multiple family accounts created, one desired

Goodmorning! I am a premium member and i reciently upgraded to premium family so my parents can use premium too. My dad started a family account too and now id like to cancel the one i made and join his. I want to cancel my family account, keep my pr...

  • Newbie
  • Goodmorning!  I am a premium member and i reciently upgraded to premium family so my parents can use premium too. My dad started a family account too and now id like to cancel the one i made an...
  • osornios
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Premium not working even though I'm paying

Payed for premium, deleted the app and re logged in after my free trial was up and I paid for premium and it still says my subscription is free and I can't play any of my music.

  • Newbie
  • Payed for premium, deleted the app and re logged in after my free trial was up and I paid for premium and it still says my subscription is free and I can't play any of my music.
  • 110 Views
  • 0 replies
  • 0 likes
  • 110 Views
  • 0 replies
  • 0 likes

Solved!! Changed subscription and payment date

After i changed my subscription from premium to Family, my paymant date changed from the 7th of july to the 3rd of july. What is the reason for this?

  • Newbie
  • After i changed my subscription from premium to Family, my paymant date changed from the 7th of july to the 3rd of july. What is the reason for this?
  • osornios
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Membership in family account-who is owner?

When i want to upgrade to premium, i get a message saying that i m already member of a family account which i don't know of. How can i find out who is owner of this family account?

  • Newbie
  • When i want to upgrade to premium, i get a message saying that i m already member of a family account which i don't know of. How can i find out who is owner of this family account?
  • osornios
  • Spotify Star
  • 473 Views
  • 1 replies
  • 0 likes
  • 473 Views
  • 1 replies
  • 0 likes

Can I pay the abo with gift-cards only?

I can't find something about that and i need help fast... want to listen music

  • Newbie
  • I can't find something about that and i need help fast... want to listen music 😉
  • osornios
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Issues paying for subscription

I tried signing up for premium to take advantage of the $0.99 for 3 months offer but it keeps telling me I have an invalid postal code. I tried again today but now it's telling me the offer is invalid. Any suggestions?Thanks!

  • Newbie
  • I tried signing up for premium to take advantage of the $0.99 for 3 months offer but it keeps telling me I have an invalid postal code. I tried again today but now it's telling me the offer is invali...
  • osornios
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

P129 Promo for 3 months Stopped After One Month?

Hi, I signed up for the P129 for 3 months of Premium promo from Spotify Philippines on May 31 but now I've went back to Spotify Free. Any clarifications would be of great help, thanks!

  • Newbie
  • Hi, I signed up for the P129 for 3 months of Premium promo from Spotify Philippines on May 31 but now I've went back to Spotify Free. Any clarifications would be of great help, thanks!
  • osornios
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes