Hi, I paid for 3 months of spotify for £9.99 my google play account. The £9.99 showed up on my last phone bill and I have been receiving premium features, however, when I log into my spotify account the premium status does not show. As such, I am unable to cancel the subscription.
We're afraid that this offer has already expired and is no longer accessible, so it's possible that the payment failed. If that payment shows as pending/processing/pre-auth, this may explain things.
In this case, we recommend that you contact us via email here or through our official social media channels in Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what happened there.
Let us know how it goes and if you have any other questions.