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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

67779 Views

18 replies

94 likes

  • 67779 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132859 Views

69 replies

10 likes

Premium for Family
  • 132859 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

68756 Views

89 replies

4 likes

  • 68756 Views
  • 89 replies
  • 4 likes

Problemas con el pago

Buenas TardesTengo un problema y espero que me puedan colaborar, el pasado 5 de Julio de 2017 trate de suscribirme a Spotify para estudiantes, pero al final del dia no se habia concretado debido a que no se habia verificado los datos con SheerID, per...

Newbie

Buenas Tardes Tengo un problema y espero que me puedan colaborar, el pasado 5 de Julio de 2017 trate de suscribirme a Spotify para estudiantes, pero al final del dia no se habia concretado debido a ...

217 Views

0 replies

0 likes

  • 217 Views
  • 0 replies
  • 0 likes

Superuser Contribution 9.99 3 mo offer

Hey, I was just clearing my junk mail and came across a bunch of mails from you guys regarding the promo paul.fraser72@gmail.com upgrading to premium and getting 3 months for 9.99. I want to upgrade but wonder if you can still make the offer availabl...

Newbie

Hey, I was just clearing my junk mail and came across a bunch of mails from you guys regarding the promo paul.fraser72@gmail.com upgrading to premium and getting 3 months for 9.99. I want to upgrade ...

JuanCamilo

Roadie

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

card charge

my card was charged 5$ after signing up for free 30 day premium trial

Newbie

my card was charged 5$ after signing up for free 30 day premium trial

156 Views

0 replies

0 likes

  • 156 Views
  • 0 replies
  • 0 likes

Problemas con Plan Familiar Premium

Yo soy titular de la cuenta familiar premium, pero me aparece mi novio como titular, adjunto foto.Tengo la duda por qué no aparezco yo, ni si quiera en el listado de cuentas.Espero sus comentarios.

Newbie

Yo soy titular de la cuenta familiar premium, pero me aparece mi novio como titular, adjunto foto. Tengo la duda por qué no aparezco yo, ni si quiera en el listado de cuentas. Espero sus comentar...

145 Views

0 replies

0 likes

  • 145 Views
  • 0 replies
  • 0 likes

Superuser Contribution Student Discount

Hi - I am currently a student and I noticed my rates have changed from $4.99 to $9.99 per month. Therefore, I was wondering how to get reimbursed for the months when I was paying $9.99 instead of $4.99? Thanks!

Newbie

Hi - I am currently a student and I noticed my rates have changed from $4.99 to $9.99 per month.  Therefore, I was wondering how to get reimbursed for the months when I was paying $9.99 ins...

JuanCamilo

Roadie

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

Premium Upgrade

I have upgraded to Premium but still no access to it 

Newbie

I have upgraded to Premium but still no access to it  

Bittencourt

Spotify Star

266 Views

2 replies

0 likes

  • 266 Views
  • 2 replies
  • 0 likes

Paid for Premium but account status is still FREE?

My old debit card expired, so my premium account reverted to a free one. I updated my details today through Apple, and the premium fee has been successfuly taken out of my account... BUT the subscription still says free. I have tried logging in and o...

Newbie

My old debit card expired, so my premium account reverted to a free one. I updated my details today through Apple, and the premium fee has been successfuly taken out of my account... BUT the subscrip...

Bittencourt

Spotify Star

410 Views

2 replies

0 likes

  • 410 Views
  • 2 replies
  • 0 likes

Restore Cache

I accidentally delete my cache, the problem is that i had the premium. So when I deleted it I had to pay as well... For something I wasn't using. Would help me greatly if someone could help me restore my profile. Thanks in advance!!

Newbie

I accidentally delete my cache, the problem is that i had the premium. So when I deleted it I had to pay as well... For something I wasn't using. Would help me greatly if someone could help me restor...

313 Views

0 replies

0 likes

  • 313 Views
  • 0 replies
  • 0 likes

Music

I got logged out because my wifi disconnected from my phone and when I went into Spotify most of my music was gone and it says I'm under the free trial and I'm not .when I went online it says I'm premium which I am but how do I retrieve my music

Newbie

I got logged out because my wifi disconnected from my phone and when I went into Spotify most of my music was gone and it says I'm under the free trial and I'm not .when I went online it says I'm pre...

KatesHere

Community Legend

187 Views

1 replies

0 likes

  • 187 Views
  • 1 replies
  • 0 likes

Lost saved songs when upgrading to Premium

The email I use for my normal spotify account and accidentaly created Facebook account are the same, so when logging in and upgrading to Premium Spotify used the Facebook account, so I don't have any of my saved songs on my Premium account. Would it ...

Newbie

The email I use for my normal spotify account and accidentaly created Facebook account are the same, so when logging in and upgrading to Premium Spotify used the Facebook account, so I don't hav...

165 Views

0 replies

0 likes

  • 165 Views
  • 0 replies
  • 0 likes

Can someone help me today i started getting this message when i launch spotify on my playstation 4

I already talked with the support of the playstation and everything is legal and correct on their part.Pls, help me.

Visitor

I already talked with the support of the playstation and everything is legal and correct on their part. Pls, help me.

LoganHelps

Composer

175 Views

1 replies

0 likes

  • 175 Views
  • 1 replies
  • 0 likes

Spotify family

Good day, a family member of mine with the same adress has been kicked out of the spotify family, can someone help me resolve this issue?

Newbie

Good day, a family member of mine with the same adress has been kicked out of the spotify family, can someone help me resolve this issue?

Bittencourt

Spotify Star

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

Conta premium

Com a parceria estabelecida entre vocês e a Vodafone, eu sou, já há mais de um ano, cliente premium, mas desde ontem, sempre que entro no Spotify, surge a indicação de que estou com free account. Já terminei sessão, mas não muda nada. Podem ajudar?

Newbie

Com a parceria estabelecida entre vocês e a Vodafone, eu sou, já há mais de um ano, cliente premium, mas desde ontem, sempre que entro no Spotify, surge a indicação de que estou com free account. Já ...

Bittencourt

Spotify Star

156 Views

1 replies

0 likes

  • 156 Views
  • 1 replies
  • 0 likes

Problems with Study offer

Hello Sportify I am a student in Denmark, and thought that the deal also involved high schools in Denmark which it didnt. That means i have been charged twice for 50 krones, without being able to use spotify premium. How can i fix this, so i can pay ...

Newbie

Hello Sportify  I am a student in Denmark, and thought that the deal also involved high schools in Denmark which it didnt. That means i have been charged twice for 50 krones, without being ab...

139 Views

0 replies

0 likes

  • 139 Views
  • 0 replies
  • 0 likes

NO PUEDO DESCARGAR MUSICA

Hola queríá´śáber como hacer, no me permite descargar musica y me dice "parece que has descubierto una función premium" y yo ya estoy subscripta y me vuleve a pedir los datos de la tarjeta de credito, que hago?

Newbie

Hola queríá´śáber como hacer, no me permite descargar musica y me dice "parece que has descubierto una función premium" y yo ya estoy subscripta y me vuleve a pedir los datos de la tarjeta de credito...

377 Views

0 replies

0 likes

  • 377 Views
  • 0 replies
  • 0 likes

Error after new Visa card

Hello Everyone!My card recently renewed and now Spotify is showing an error. However when I go to update the card details using the link provide with the error code, nothing happens and nothing shows up. This is included when I google search it and f...

Newbie

Hello Everyone! My card recently renewed and now Spotify is showing an error. However when I go to update the card details using the link provide with the error code, nothing happens and nothing sho...

158 Views

0 replies

1 likes

  • 158 Views
  • 0 replies
  • 1 likes

l'essai ne fonctionne pas

J'ai activé l'essai premium depuis google chrome avec mon compte mais lorsque j'essaye de telecharger mes morceaux ca ne fonctionne pas.C'est mon pere qui a mis ses coordonnées banquaires et il a lui aussi activé l'essais avec les même coordonnées ba...

Newbie

J'ai activé l'essai premium depuis google chrome avec mon compte mais lorsque j'essaye de telecharger mes morceaux ca ne fonctionne pas. C'est mon pere qui a mis ses coordonnées banquaires et il a l...

146 Views

0 replies

0 likes

  • 146 Views
  • 0 replies
  • 0 likes

No puedo acceder al plan familiar premium

Hola! Necesito ayuda.. Mi hermano es el administrador de una cuenta familiar premium. Ya me ha enviado la invitación para formar parte de la cuenta, y ya hice la aceptación y aparece como si ya soy miembro activo de esa cuenta. Sin embargo, al usar l...

Newbie

Hola! Necesito ayuda.. Mi hermano es el administrador de una cuenta familiar premium. Ya me ha enviado la invitación para formar parte de la cuenta, y ya hice la aceptación y aparece como si ya soy m...

236 Views

0 replies

0 likes

  • 236 Views
  • 0 replies
  • 0 likes

Can't add girlfriend to family subscription

Spotify kicked my girlfriend. We are living together. Now I can not Add her again. #**bleep** Any ideas how to solve this Problem? Otherwise I don't see any purpose for this subscription Model. Thx

Newbie

Spotify kicked my girlfriend. We are living together. Now I can not Add her again. #**bleep** Any ideas how to solve this Problem? Otherwise I don't see any purpose for this subscription Model. Thx

152 Views

0 replies

0 likes

  • 152 Views
  • 0 replies
  • 0 likes

Spotify summer premium

I started sporify premium for 0.99 euros for 3 months, but after 1 month my premium ended, and now i have free account...why?

Casual Listener

I started sporify premium for 0.99 euros for 3 months, but after 1 month my premium ended, and now i have free account...why?

Maxim

Spotify Star

570 Views

7 replies

0 likes

  • 570 Views
  • 7 replies
  • 0 likes