Cannot cancel Family subscription

[drdana22]

I want to cancel my family subscription and go back to premuim but every time I try, I get an error that says "Oops, something went wrong, please try again". What can I do to complete this successfully? Thanks

[JuanCamilo]

Hey @drdana22 and welcome to the Spotify Community!

We recommend you give it another try from an incognito window or from a different browser. Clearing your browser's cache/cookies and refreshing can also help with this.

If you're still having trouble after this, we recommend you contact us via email here or through our official social media channels in Facebook or Twitter.

Let us know if you have any other questions.