premium plan not accepting my mother

[thalesbrcunha]

Hi,

Spotify excluded my mother from my plan. She lives with me, as well as the other members.

I sent her the invite, but Spotify says she cannot prove she lives with me.

Thanks

[Aimee_T]

Hi @thalesbrcunha, welcome to the Spotify Community!

In this case, we recommend that you contact us via email here or through our official social media channels on Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what happened there.

Let us know how it goes and if you have any other questions.

[thalesbrcunha]

Thanks! Solved