Help Wizard

Step 1


Las descargas se detienen y no se puede continuar descargando música

Las descargas se detienen y no se puede continuar descargando música

Ya desinstalé e instalé varias veces la app y se siguen deteniendo las descargas en cierto punto. Creo que cuando llego como a 500 discos mas o menos ahí se quedan las descargas y no puedo seguir descargando nada aunque aún tengo 60gb de memoria libre.

1 Reply

Hey @cesarcerriteno,


Thank you for reaching out to the Community and welcome. We moved your post from Chats to help boards as its content fits better here. Also, I hope you don't mind me replying in English, as that's the official language of the Community!


When the download stops and the app needs to restart the process, it's usually related to some damaged cache stored on your device from previous downloads. In this case, we'd first recommend performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it's more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble.


If the issue persists, could you check if your device has an SD card inserted? If so, could you remove it a redo the process to check if it makes any difference?


Lastly, if you still have the issue, include in your next response the make, model and OS version of your device, along with the Spotify version you're currently running to have a better look at the issue.


Hope this helps. We'll be on the lookout.

Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts