Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302074 Views

96 replies

91 likes

  • 302074 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Newbie

165195 Views

238 replies

44 likes

  • 165195 Views
  • 238 replies
  • 44 likes

Thank you for putting new episodes back into my library

I've never felt the urge to reach out and share my frustration with a change but yesterday with the new update, new episode podcasts disappeared from my library and I got extremely irritated with the new direction to find new podcast episodes and rea...

Casual Listener

I've never felt the urge to reach out and share my frustration with a change but yesterday with the new update, new episode podcasts disappeared from my library and I got extremely irritated with the...

Taylith

Community Legend

319 Views

1 replies

1 likes

  • 319 Views
  • 1 replies
  • 1 likes

Daily mixes haven't changed since Tuesday

PlanFreeCountryUnited StatesDeviceDell Inspiron 7706 2n1, iPhone 8Operating SystemWindows 11/iOS 16 My Question or IssueMy daily mixes haven't been changed since Tuesday. While the songs inside it may have changed, the pictures haven't and it has bee...

Music Fan

Plan Free Country United States Device Dell Inspiron 7706 2n1, iPhone 8 Operating System Windows 11/iOS 16   My Question or Issue My daily mixes haven't been changed since Tuesday. Whi...

RansomGhost

Music Fan

2357 Views

2 replies

1 likes

  • 2357 Views
  • 2 replies
  • 1 likes

Everytime I try to change my playlist Icon it won't change can someone help

Whenever i try to change my spotify playlist Icon it won't change it's been stuck on the same one for 2 weeks I tried clearing cache like Google said but it won't work, is it the spotify app or my phone lagging? I'm honestly not sure can someone plz ...

Visitor

Whenever i try to change my spotify playlist Icon it won't change it's been stuck on the same one for 2 weeks I tried clearing cache like Google said but it won't work, is it the spotify app or my ph...

Amay

Spotify Star

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

My On Repeat and Repeat Rewind have not been refreshed in several weeks.

I have intentionally avoided playing songs in these 2 automated playlists, but they continue to have the same songs in them. I would suggest this problem started mid to late January.

Newbie

I have intentionally avoided playing songs in these 2 automated playlists, but they continue to have the same songs in them. I would suggest this problem started mid to late January.

Amay

Spotify Star

657 Views

1 replies

0 likes

  • 657 Views
  • 1 replies
  • 0 likes

I might have played a song too much

I played one album a lot, and hit by accident the repeat button of one song. Now the artist doesn't come up on random, or when my playlist ends. Not on my own account or my friends. It always used to do that. Have I blacklisted the artist? His music ...

Casual Listener

I played one album a lot, and hit by accident the repeat button of one song. Now the artist doesn't come up on random, or when my playlist ends. Not on my own account or my friends. It always used to...

Taylith

Community Legend

640 Views

1 replies

1 likes

  • 640 Views
  • 1 replies
  • 1 likes

Where is the playlist with the latest episodes of my podcasts?

There was a playlist "Neue Folgen" (new episodes?) which included all the latest episodes of the podcasts I follow. Today, there was a banner saying that this playlist is removed and will be replaced by a playlist called "Neues" (just new?), but the ...

Casual Listener

There was a playlist "Neue Folgen" (new episodes?) which included all the latest episodes of the podcasts I follow. Today, there was a banner saying that this playlist is removed and will be replaced...

kaworu_bloodpaw

Roadie

453 Views

1 replies

1 likes

  • 453 Views
  • 1 replies
  • 1 likes

how do i add my mp3 in the favorites now

adding mp3s in my library was always a difficult and unintuitive process. you can't add custom tracks on PC, as there's simply no heart icon, so earlier i had to add them using Connect. i would play the track on my PC, then open the app on my phone a...

Newbie

adding mp3s in my library was always a difficult and unintuitive process. you can't add custom tracks on PC, as there's simply no heart icon, so earlier i had to add them using Connect. i would play ...

kaworu_bloodpaw

Roadie

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant play downloaded music offline

Hello! I can't play downloaded music while offline... i have tried clearing cache, clearing data, logged out and even uninstalled the app but still can't fix the issue. Kindly assist me. And of course i have subscribed premium

Newbie

Hello! I can't play downloaded music while offline... i have tried clearing cache, clearing data, logged out and even uninstalled the app but still can't fix the issue. Kindly assist me. And of cours...

OscarDC

Moderator

396 Views

1 replies

0 likes

downloads music
  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution how to delete empty/ deleted podcast

hello! So I've been using Spotify for quite a while now but only now do I realize that i dont listen to majority of the playlists in my library so i narrowed it down to what i listen to nowadays, however theres this one empty podcast that i just cant...

Casual Listener

hello! So I've been using Spotify for quite a while now but only now do I realize that i dont listen to majority of the playlists in my library so i narrowed it down to what i listen to nowadays, how...

Joan

Moderator

2037 Views

5 replies

0 likes

  • 2037 Views
  • 5 replies
  • 0 likes

Superuser Contribution Heart button gone

Now that they have removed the heart button I am unable to unlike a song I have previously liked, is there anyway to unsave or unlike a song? BRING BACK THE HEART button please!

Visitor

Now that they have removed the heart button I am unable to unlike a song I have previously liked, is there anyway to unsave or unlike a song? BRING BACK THE HEART button please!    

seaskysea

Newbie

1117 Views

2 replies

2 likes

  • 1117 Views
  • 2 replies
  • 2 likes

Superuser Contribution Removing/deleting folders

Recently, on my desktop app, I was able to create folders for my playlists! which was great at the time, for I could neat them, giving me a less cramped look when i opened the app. Now, though, I wish to get rid of them, but I just can't seem to, wit...

Newbie

Recently, on my desktop app, I was able to create folders for my playlists! which was great at the time, for I could neat them, giving me a less cramped look when i opened the app. Now, though, I wis...

Novy

Moderator

14208 Views

11 replies

2 likes

  • 14208 Views
  • 11 replies
  • 2 likes

BUG: 2010s Mix (algorithmic mix) contains music from 2010s and 2020s

Not platform or device specific. To reproduce, simply search for "2010s Mix" and view the playlist. Spotify generates algorithmic decade playlists for every user. The 2010s Mix erroneously includes music from both the 2010s and the 2020s. This issue ...

Music Fan

Not platform or device specific.   To reproduce, simply search for "2010s Mix" and view the playlist.   Spotify generates algorithmic decade playlists for every user. The 2010s Mix e...

312 Views

0 replies

0 likes

  • 312 Views
  • 0 replies
  • 0 likes

Superuser Contribution Unable to add to collaboration playlist

I was invited to a collaboration playlist however, I have no option of adding songs. I also noticed I can not make any of the playlists I've created a collaboration playlist. Is this because I don't have premium?

Visitor

I was invited to a collaboration playlist however, I have no option of adding songs. I also noticed I can not make any of the playlists I've created a collaboration playlist. Is this because I don't ...

Alex

Spotify Legend

1013 Views

1 replies

0 likes

  • 1013 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Is it possible to play local files across multiple devices?

I've added local files to my primary desktop and phone, however, I have additional devices that I'd like to be able to access local files. If I go to my playlist where these files are, they're greyed out and say "this content is unavailable."This is ...

Regular

I've added local files to my primary desktop and phone, however, I have additional devices that I'd like to be able to access local files. If I go to my playlist where these files are, they're greyed...

w_-fr1omi5qsi

Newbie

28212 Views

7 replies

2 likes

  • 28212 Views
  • 7 replies
  • 2 likes

Notification Takedown

Morning, I recently got an email from Spotify about a Takedown Notification for my main playlist. No idea the details behind it, but curious how sucessful people have been in getting this resolved. I sent a note to spotify, but not sure how long that...

Casual Listener

Morning, I recently got an email from Spotify about a Takedown Notification for my main playlist.  No idea the details behind it, but curious how sucessful people have been in getting this resol...

agreif

Casual Listener

428 Views

3 replies

0 likes

  • 428 Views
  • 3 replies
  • 0 likes

Superuser Contribution Page for songs saved by artist

When I click an artist under saved songs in my library it takes me to an artist profile. I just want to see songs I saved. How can I do this?

Casual Listener

When I click an artist under saved songs in my library it takes me to an artist profile. I just want to see songs I saved. How can I do this? 

Alex

Spotify Legend

1055 Views

1 replies

0 likes

  • 1055 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution With the new plus button instead of the heart, how do I unlike songs now?!

I don’t care if the button is a heart or a check or a plus, but I really care that the functionality to unlike a song is gone. I’ve had my account for years, and there are songs in my “Liked Songs” playlist that I don’t want there anymore. Before, I’...

Casual Listener

I don’t care if the button is a heart or a check or a plus, but I really care that the functionality to unlike a song is gone. I’ve had my account for years, and there are songs in my “Liked Songs” p...

AROKMASTER

Casual Listener

12795 Views

11 replies

4 likes

  • 12795 Views
  • 11 replies
  • 4 likes

Superuser Contribution I can't like songs

when I click on the heart I get a message "something went wrong".

Visitor

when I click on the heart I get a message "something went wrong".

Lyubka

Moderator

521 Views

5 replies

0 likes

  • 521 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Liked songs / adding to library not working

PlanPremiumCountryFinland DeviceSamsung Galaxy S8Operating SystemAndroid 9 My Question or IssueThis issue has been persisting for about a week. My phone has always been able to run Spotify perfectly, besides a few lag issues here and there. For some ...

Casual Listener

Plan Premium Country Finland   Device Samsung Galaxy S8 Operating System Android 9   My Question or Issue This issue has been persisting for about a week. My phone has always bee...

mantovanello

Newbie

2369 Views

6 replies

0 likes

  • 2369 Views
  • 6 replies
  • 0 likes