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Playlist Name Gets Removed

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Playlist Name Gets Removed

I have a playlist with over 30k followers and lately my playlist name keeps getting removed as well as the album cover I created. Does anyone know why this is going on? I put a playlist title and a couple of hours later the title and image is gone. 

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Hey @alena_gorbunova

 

The right folks have made some changes backstage in hopes that this won't happen again. 

 

Could you check your playlists during the next few days to make sure everything is alright? If it happens again, let us know and we'll continue with the help.

 

Cheers.

NovyModerator
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17 Replies

Hi @alena_gorbunova,

 

Thanks for reaching out about this in the Community!

 

We'd recommend you run through the steps in this Article to make sure that no one else has access to your account but you. 

 

If after logging out and changing your password this is still happening, send us a link to the playlists and some screenshots on how the name and cover appear if they change.

 

We'll be on the lookout for your reply.

AlexModerator
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[image: Screen Shot 2021-05-05 at 5.00.49 PM.png]
I got an email today saying that it was reported an error but then couple
hours after that the title got removed again. I put it up again... we will
see how long it lasts this time.

Hey @alena_gorbunova,

 

can you please share the link to your playlist? We'll see if there's anything we can do about this.

 

Cheers!

XeniaModerator
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https://open.spotify.com/playlist/6d3Zwzras2ghumJvnlIqsI

I add the name "Russian Music" Daily to the title... sometimes more than
once a day.


Hi there @alena_gorbunova,

 

Thank you for your reply and for the link to your playlist.


We've passed the information the a relevant team that will have a closer look into this.

 

Take care!

JeremyModerator
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Live, love, laugh and listen to music 🙂
Marked as solution

Hey @alena_gorbunova

 

The right folks have made some changes backstage in hopes that this won't happen again. 

 

Could you check your playlists during the next few days to make sure everything is alright? If it happens again, let us know and we'll continue with the help.

 

Cheers.

NovyModerator
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It happened again... I spoke to someone else who had the same issue and they said that it looks like someone who is trying to move their playlist up is reporting mine. 

Is there a way to but a shield on it? The person i spoke to said spotify did that to their playlist.

 

It happened again... I spoke to someone else who had the same issue and they said that it looks like someone who is trying to move their playlist up is reporting mine. 

Is there a way to but a shield on it? The person i spoke to said spotify did that to their playlist.

Hey @alena_gorbunova

 

Thanks for letting us know about this. 

 

We've passed the information on to the right team to be looked into. 

 

Cheers!

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

The playlist not got deleted somehow how do i get it back? I dont see it in recovered playlists.. Ive had this playlist since 2013/2014. How messed up of spotify to delete it. Especially with so many followers.

 

Hi @alena_gorbunova

 

Thanks for getting back to us. 

 

In this case, we suggest reaching out to our Support team through any of these channels so they can take a look at your account and further assist you with this.

 

If you need a hand with anything else, the Community is here for you.

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

I'm having the same problem and have contacted customer service 6 times for help but to no avail.  Very frustrating. 

I have the same problem, could you pls help me too? 

The same thing keeps happening to me.  Can someone help me?

I have the same problem 

I Have the same problem, I have a playlist and it keeps removing the playlist name please help me

I just kept putting the name back over and over and it eventually stuck. Hasn’t been removed since.

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