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Crash on iOS 8 - still!!!!

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Crash on iOS 8 - still!!!!

GryFy
Casual Listener

Spotify on my iPhone 5S still crashes on startup!!
I've got iOS 8.0.2 and Spotify 1.8.0 (updated Oct. 3rd, newest available version in Norway) 

I've tried to uninstall and reinstall Spotify on my phone.

I have a premium account, and haven't been able to use it since iOS 8 came - extremely frustrating.

Hope to get help soon!!!! Miss my music 🙂

 

Brg

Gry

 

 

7 ACCEPTED SOLUTIONS

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Solution!

Re: Crash on iOS 8 - still!!!!

Merik
Community Legend

Hey there @GryFy, welcome to the community!

 

Some users have had success using the following steps (it's a little different then uninstalling and reinstalling:

1. Uninstall Spotify

2. Hold down home and power button until Apple logo appears

2. Reinstall Spotify

 

Let me know if that works for you! 🙂 

If your case is resolved, please click the 'Accept as Solution' button and add your kudos!

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Solution!

Re: Crash on iOS 8 - still!!!!

Skippy79
Regular

Problem solved you guys! Works perfectly now!!!  @meredith no need to change my password. 

Try this : Go into setting-General-Language&Region. Make sure it says Sweden ( or whatever your region is) . If it's already on Sweden, move it to a different country and then change it back to your country.
 
However if this does not work (it should), try doing a clean reinstall of the app. ( my was set on usa, changed it, reinstalled an now, voilà!!

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Solution!

Re: Crash on iOS 8 - still!!!!

GryFy
Casual Listener
It worked!!! Had to restart, but now everything works perfectly!
Thank you 🙂

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Solution!

Re: Crash on iOS 8 - still!!!!

J03LB4U
Regular
Go to settings > General > select Language & Region... Now if your correct region is already selected choose a diferent one and change it back to your location. Doing this fix my Spotify

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Solution!

Re: Crash on iOS 8 - still!!!!

meahtenoha
Spotify
Spotify

Hey everyone! If you're still having issues with crashes after installing the lastest iOS release (1.9.0) please let us know here. 

 

Thanks everyone for your patience while this was investigated! 

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Re: Crash on iOS 8 - still!!!!

cyberfatty
Casual Listener

In the latest Spotify update 2.8, they implimented some jailbreak detection. So any JB devices will not work. The fix... install a Tweek package or an app like Flex from cydia and add patches for any app that will bypass the jailbreak detection. Tada it works!!!!

 

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Re: Crash on iOS 8 - still!!!!

fishon77
Casual Listener

I thought it very odd but for some reason this worked for me.  I did this and it finally excepted my user name and password. Before it was saying I alrerady had an account under this username when I just tried to log in.  It was like catch 22. 

Try this : Go into setting-General-Language&Region. Make sure it says Sweden ( or whatever your region is) . If it's already on Sweden, move it to a different country and then change it back to your country.

 

View solution in original post

107 Replies
Solution!

Re: Crash on iOS 8 - still!!!!

Merik
Community Legend

Hey there @GryFy, welcome to the community!

 

Some users have had success using the following steps (it's a little different then uninstalling and reinstalling:

1. Uninstall Spotify

2. Hold down home and power button until Apple logo appears

2. Reinstall Spotify

 

Let me know if that works for you! 🙂 

If your case is resolved, please click the 'Accept as Solution' button and add your kudos!

View solution in original post

Re: Crash on iOS 8 - still!!!!

Skippy79
Regular
The Same problem here. Tried the above but still don't work!! Help!!!

Re: Crash on iOS 8 - still!!!!

GryFy
Casual Listener

Nop. sorry - but it still crashes....

Re: Crash on iOS 8 - still!!!!

mrchrisroden
Casual Listener

Having the same issues and it's very frustrating. I have the new iPhone 6 128GB so I sync all my music at 'Extreme' and it seems to be crashing the app out after no more than a minute or two.

 

As a side note, I opened the app in offline mode and that seemed to stop the issue but that's kinda pointless for online streaming.

Re: Crash on iOS 8 - still!!!!

GryFy
Casual Listener

I tried to open it in flightmode, but it still crashes. It doesn't even open on my phone, so I can't change the settings via the app. But I have removed all of the "available offline" playlists via my computer.

Re: Crash on iOS 8 - still!!!!

meahtenoha
Spotify
Spotify

@Skippy79 & @mrchrisroden Hi there, have you both upgraded to the lastest Spotify update (1.8.0)? If you have and you're still getting a crash please let us know--thank you!

Re: Crash on iOS 8 - still!!!!

mrchrisroden
Casual Listener

Yes, running the latest versions of both IOS 8 and Spotify.

Re: Crash on iOS 8 - still!!!!

meahtenoha
Spotify
Spotify

Thanks--I've just sent a private message to you guys @mrchrisroden @GryFy @Skippy79 

 

Please take a look at your Community inbox when you get the chance.

Re: Crash on iOS 8 - still!!!!

musikilgi
Casual Listener

The 1.8 version on iOS 8.0.2 does not work for me, too. Spotify crashes on startup.  (iphone 5s)

Re: Crash on iOS 8 - still!!!!

user-removed
Not applicable

Hi guys,

 

I've tried everything you said. But my iPhone 5S doesn't want to launch the app.
I've been paying for years and couldn't use since a whole week.

Please help us guys

Re: Crash on iOS 8 - still!!!!

shanelley
Newbie

Yes, I am having the same issue and have tried all of the above suggestions with no success. I have the iPhone 6 and haven't been able to access my music since I got my phone last month. I have a premium subscription, and I am close to cancelling because I can't access my music, so why am I paying the money for it?

 

Please send suggestions or push an update ASAP.

 

Thank you!

Re: Crash on iOS 8 - still!!!!

kbrookshire
Casual Listener
I am having the same problem. I've deleted, restarted, and reinstalled repeatedly. I've had this problem for a week or more now! iOS 8.0.2. iPhone 5S, just tried again, so it's happening with the latest version of Spotify. 😞
Solution!

Re: Crash on iOS 8 - still!!!!

Skippy79
Regular

Problem solved you guys! Works perfectly now!!!  @meredith no need to change my password. 

Try this : Go into setting-General-Language&Region. Make sure it says Sweden ( or whatever your region is) . If it's already on Sweden, move it to a different country and then change it back to your country.
 
However if this does not work (it should), try doing a clean reinstall of the app. ( my was set on usa, changed it, reinstalled an now, voilà!!

View solution in original post

Solution!

Re: Crash on iOS 8 - still!!!!

GryFy
Casual Listener
It worked!!! Had to restart, but now everything works perfectly!
Thank you 🙂

View solution in original post

Re: Crash on iOS 8 - still!!!!

Skippy79
Regular
Yeey!!!

Re: Crash on iOS 8 - still!!!!

musikilgi
Casual Listener

thank you! 🙂


@Skippy79 wrote:

@problem solved you guys! Works perfectly now!!!  @meahtenoha no need to change my password. 

Try this : Go into setting-General-Language&Region. Make sure it says Sweden ( or whatever your region is) . If it's already on Sweden, move it to a different country and then change it back to your country.
 
However if this does not work (it should), try doing a clean reinstall of the app. ( my was set on usa, changed it, reinstalled an now, voilà!!

 

Re: Crash on iOS 8 - still!!!!

SirLoin
Newbie

jesus...this fixed it for me. I haven't been able to run spotify on my 6+ since I got my phone

Re: Crash on iOS 8 - still!!!!

Goxenc
Newbie
I hace tríed everything hut etilo doesnt world.
What can i do?

Re: Crash on iOS 8 - still!!!!

faeltrancoso
Newbie

Thank you!!

 

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