Crash on iOS 8 - still!!!!

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Crash on iOS 8 - still!!!!

GryFy
Casual Listener

Spotify on my iPhone 5S still crashes on startup!!
I've got iOS 8.0.2 and Spotify 1.8.0 (updated Oct. 3rd, newest available version in Norway) 

I've tried to uninstall and reinstall Spotify on my phone.

I have a premium account, and haven't been able to use it since iOS 8 came - extremely frustrating.

Hope to get help soon!!!! Miss my music 🙂

 

Brg

Gry

 

 

7 ACCEPTED SOLUTIONS
Solution!

Merik
Community Legend

Hey there @GryFy, welcome to the community!

 

Some users have had success using the following steps (it's a little different then uninstalling and reinstalling:

1. Uninstall Spotify

2. Hold down home and power button until Apple logo appears

2. Reinstall Spotify

 

Let me know if that works for you! 🙂 

If your case is resolved, please click the 'Accept as Solution' button and add your kudos!

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Solution!

Skippy79
Regular

Problem solved you guys! Works perfectly now!!!  @meredith no need to change my password. 

Try this : Go into setting-General-Language&Region. Make sure it says Sweden ( or whatever your region is) . If it's already on Sweden, move it to a different country and then change it back to your country.
 
However if this does not work (it should), try doing a clean reinstall of the app. ( my was set on usa, changed it, reinstalled an now, voilà!!

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Solution!

GryFy
Casual Listener
It worked!!! Had to restart, but now everything works perfectly!
Thank you 🙂

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Solution!

J03LB4U
Regular
Go to settings > General > select Language & Region... Now if your correct region is already selected choose a diferent one and change it back to your location. Doing this fix my Spotify

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Solution!

meahtenoha
Spotify
Spotify

Hey everyone! If you're still having issues with crashes after installing the lastest iOS release (1.9.0) please let us know here. 

 

Thanks everyone for your patience while this was investigated! 

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Solution!

cyberfatty
Casual Listener

In the latest Spotify update 2.8, they implimented some jailbreak detection. So any JB devices will not work. The fix... install a Tweek package or an app like Flex from cydia and add patches for any app that will bypass the jailbreak detection. Tada it works!!!!

 

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Solution!

fishon77
Casual Listener

I thought it very odd but for some reason this worked for me.  I did this and it finally excepted my user name and password. Before it was saying I alrerady had an account under this username when I just tried to log in.  It was like catch 22. 

Try this : Go into setting-General-Language&Region. Make sure it says Sweden ( or whatever your region is) . If it's already on Sweden, move it to a different country and then change it back to your country.

 

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107 Replies

Gruchas
Casual Listener

Crashes as soon as I open it, Apple logo shows and then lockscreen.

iPhone 5s with iOS 8.2 Spotify 2.8.0.

hannah_f
Casual Listener
Has anything happened recently to cause this crash? What do I do to fix it?

Markus_Pfalz
Newbie
2.8.0 crashes on Ipad and on IPhone 5s (both on IOS 8.1.2). Re-Installation does not fix the Problem. App crashes direct after entering the Login Data.

Please fix asap.

CU
Markus

hannah_f
Casual Listener
This didn't work for me. I have tried everything I could think of but its not working at all. I've been paying for premium for about a month now and I am using a jail broken iPhone, I don't know if that has anything to do with it? Please send any more suggestions you may have. I am desperate!

Calibrae
Roadie
My iphone is jailbroken too. I had issue with the anti jailbreak detection package "xCon" which crashed Spotify on every run. I removed it and it worked for a few days before the issues that made me post here.
Since some JB tweaks made it possible to use spotify as premium without a subscription, this is no wonder that they're hunting for the jailbroken devices.

If you don't have xCon or related installed, try to respring in safe mode, and see if spotify still crashes.
If it doesn't, something in your cydia is screwing things up. And this is where I wish you luck, since I had to remove half of my packages before realising it was xCon.
If it does, the crash ain't related to jailbreak. And since spotify has regular users with high post count and retarded badges instead of a serious QA service with real insight on the app source code, I wish you, again, good luck.

Amstaff
Regular

Hai Callibrae,

 

amen to that!

 

i only want to add that Spotify is shooting mosquito's with a canon.

It should make no difference if a persons iPhone is JB or not.

I paid for spotify.

 

And if they want to get rid of the illegal apps, i understand. But use a sniper and not a canon.

Spotify is now in charge of a JB phone.

Can it get any crazier?

 

 

PS: just got promoted again. Really! in 2 days, 3 promotions. I thought that having 2 kids were the best thing in life that happened to me.

 

Take a seat, cause i just got an email and i quote

"As a result of your contributions to the community you have earned a new rank. Your new rank is Music Lover."

 

Wow! the birth of my kids are not part of my memory!!

 

Does spotify know that we are using their product cause we love music? Or do they think we like to watch the cover of the albums which belong to the album or song?

 

 

 

 

 

Calibrae
Roadie

The only promotion "badge" we should all get is "pigeon with the rectal capacity of an elephant"

Amstaff
Regular

Hai Callibrae,

 

amen to that!

 

i only want to add that Spotify is shooting mosquito's with a canon.

It should make no difference if a persons iPhone is JB or not.

I paid for spotify.

 

And if they want to get rid of the illegal apps, i understand. But use a sniper and not a canon.

Spotify is now in charge of a JB phone.

Can it get any crazier?

 

 

PS: just got promoted again. Really! in 2 days, 3 promotions. I thought that having 2 kids were the best thing in life that happened to me.

 

Take a seat, cause i just got an email and i quote

"As a result of your contributions to the community you have earned a new rank. Your new rank is Music Lover."

 

Wow! the birth of my kids are not part of my memory!!

 

Does spotify know that we are using their product cause we love music? Or do they think we like to watch the cover of the albums which belong to the album or song?

 

 

 

 

 

 

 

niceonept
Casual Listener

Spotify constantly crashes on my iphone 3. It's unable to play any album all the way through without crashing, closing itself down. I then have to restart the app. And when starting up it takes an age .....and once started is very, very unresponsive.

 

Nothing like this though on my Galaxy S3 and Galaxy Tab3. It works great on both of those devices.

MattSuda
Rock Star 24
Rock Star 24

@niceonept 

 

The regular Spotify iOS app only supports iOS 7 and 8 now.

 

For the iPhone 3GS, you will need to make sure you are updated to the latest version of iOS 6 and download the Spotify app for iOS 6 here:

 

https://itunes.apple.com/app/spotify-music-for-ios-6/id511889746?mt=8

 

If you have an iPhone that is older than the 3GS, then you will not be able to use Spotify.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

niceonept
Casual Listener

M. thanks for the reply.

The iPhone is running on IOS 7.0.1. (which itunes says is up to date) and has the latest version of Spotify.

Still crashes, stutters and closes down all the time though.

Spotify, iPlayer, and Radioplaye rare the only apps I have installed on the phone - so it's hardly clogged up or too busy!

MattSuda
Rock Star 24
Rock Star 24

@niceonept 

 

Have you tried reinstalling the Spotify app and then restarting your phone to see if it works?

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Calibrae
Roadie

Still crashing. 

And when it doesn't crash, it unsync all my playlist and force me to log on again. 

Tried uninstalling, changing region language. I can't even install spotify for ios6, which would be nice enough, since they facking blocked it on the french store. 

My phone is an iphone 6, with ios 8.1.2.  Spotify version is, obviously, the latest available on the app store. Everything works neatly, but spotify.

 

EDIT: tried uninstalling again. I could run the app, I logged in, everything worked fine. Then I killed the app and restarted it: crash. Tried uninstalling again, waited 15 mn, rebooted the phone and reinstalled. I could then log in. I killed the app and restarted it, this time it went directly to my previously opened playlist. So it seems solved. 

Still, this happened randomly after a few days of heavy use. I do hope it won't happen again.

beddychew
Regular

I just got a brand new iPhone 6 the day after Christmas with the latest iOS 8.1.2.  And, it started skipping tracks constantly, fast-forwarding during songs, making Siri and/or Voice Control sporadically open or crash altogether.  I uninstalled and reinstalled a few times ... until finally taking it to the Apple Store. They did some diagnostics and said the software was corrupt now so they gave me a brand new phone.

 

All was ok until I started using Spotify on the 2nd new phone again and the same issues began happening. I've tried that changing your country trick in Location settings ... uninstalled and reinstalled a couple times again ... NO LUCK. 

 

PLEASE HELP! I am DESPERATE for my Spotify playlists!!! 

 

darn you, Apple! 🙂 ... I SWEAR they are F'ing with Spotify b/c I'm sure their iTunes music sales have majorly dropped since Spotify came to the U.S.!!! 

 

Thanks for any help, Spotify Team!

 

 

 

 

 

knutm
Casual Listener

Ive got iPhone 6+, 128GB upgraded to ios 8,1. Also upgraded to the latest version of Spotify. Tried all quick fixes like changing regional settings, language etc. But Spotify still crash every time I try to open it. When will you be able to solve this as the problem has been there since I changed from iPhone 5+ to 6+.

htek
Casual Listener

Finally I got it working after 3 weeks of crashing trying all solutions.

 

Here's how I did.

 

Restore phone to factory settings.

Upgraded to ios 8.1

Restored phonebook/contact, no apps.

Installed spotify.

 

I guess that probably the latest spotify and the latest ios update 8.1 made this possible.

 

So try updating to ios 8.1 if you're stuck with a non working spotify.

 

 

 

beddychew
Regular

Does your phone still work? I just got a new iPhone 6 with the latest iOS 8.1.2 but the app keeps crashing on me, argh!

MattSuda
Rock Star 24
Rock Star 24

@beddychew 

 

I haven't seen anyone else having this problem with the new iPhone 6,

I suggest you contact support so they can help you with this:


https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

beddychew
Regular

Thank you!!  UGH I don't know how I could possibly be the ONLY person having the issues ...  I'm already on my 2nd iphone 6 since Christmas, both w/ the same problems!

martinus
Newbie

Crash on IOS8. I had that all the time with my 5S and 6. soo frustrating. Then i followed the steps above. cold restart. Then i went to the app store THEN take care: don't download the old app via icloud, but download Spotify for IOS6!!! believe it or not. Succes\


@beddychew wrote:

Thank you!!  UGH I don't know how I could possibly be the ONLY person having the issues ...  I'm already on my 2nd iphone 6 since Christmas, both w/ the same problems!


 

 

user-removed
Not applicable
I already have tried that,it didn't work for me.I have used the rest of my Dataplan to reinstall Spotify.
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