Help Wizard

Step 1


Same Song Plays Over and Over

Same Song Plays Over and Over

When I load the app and click any song to play it is interrupted by another song after a couple seconds... the same song (by Mathia Mutchen) ...who I have never heard of until now.


When I try to stop the song it starts to auto play again after a second.


When I try to switch songs after a couple seconds it reverts back to this same song. It’s driving my nuts.

I have tried turning off auto play in settings and deleted and reinstalled app with no luck. this has been going on for several days now. 

Plan /Premium

Country: USA 


Device and Operating System

(iPhone 11 Pro Max IOS v13.3




My Question or Issue


1 Reply

Hi @MrJim
Thank you for reaching out here in the Community!

If you see suspicious activity on your Spotify account, first reset the password:

  1. Open the password restet form in a private/incognito window, and choose a strong password you haven't used before.
  2. Go to your accoun page and click SIGN OUT EVERYWHERE.

It's also strongly advised that you change the password for:

  • The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.).
  • Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.
  • Any service where you use the same password as Spotify.

If the issue persists, you can reach out to Customer Support.
You can find the contact form here.


Make sure to always protect your account.

I hope it helps!


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