Spotify Wont play on iphone

[daveyc]

Hi,

I can no longer play spotify on my iphone. The songs are greyed out and pressing them does nothing. I have a family plan but when i go into my account settings it says free.

I have tried closing the app, restarting the phone, uninstalling and reinstalling the app and nothing works.

spotify still works fine on my desktop and my account is all in order on the website.

The same is happening on the other iphones on my plan.

Is this an issue since the latest update?

any help would be greatly recieved.

Many Thanks

David

[MattSuda · Accepted solution]

Welcome to the Spotify Community!

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[daveyc · Accepted solution]

Thanks,

The issue seems to have resolved itself.

I had contacted support but it was fixed prior to the response.

Thanks again

Dave