Spotify is extremely slow to sync offline playlists on iOS

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Spotify is extremely slow to sync offline playlists on iOS

fr8d
Newbie
Hi,
I'm running the latest Spotify for iOS 5.0.1 version + did a complete restore on 2 iPhones 4S yesterday. I have the same problem on both my iPhones: Spotify is unbearably slow to sync offline playlists.
I have 1200 songs that I want to sync for offline listening. The mobile Spotify app is extremely slow to sync songs and usually stops after 20-25 songs. This has been happening for weeks if not months.
I have a blazing fast cable connection: 100Mb download speed + backup 8Mb download DSL. I've tried on these 2 connections + a 20Mb DSL connection at work and I have the same issue. Wifi signal is 5/5 on both iPhones and bandwidth tests are good.
Friends of mine living where I live (Strasbourg, France) don't seem to have the same problem. I can only think that it might be related to my account.
In addition, I've had to re-download all my playlists something like every 2 weeks for the last 4 or 5 month. I'm only using Spotify for offline listening on 2 devices so it has nothing to do with the 3 device limit.
I usually turn offline mode off every 5 days to make sure my offline playlists will stay on my 2 iPhones but I still have to re-download everything very frequently.
Spotify has become unbearably painful to use because of all this...
Please help!
Thank you,
Fred
12 ACCEPTED SOLUTIONS
Solution!

Bengan
Roadie

Please try to sync the tracks again now, it should've been greatly improved since yesterday evening.

 

Hope it works better now!

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Solution!

mrgrimm
Casual Listener

Although syncing playlists to my iPhone is slow, it's bearable.  My large issue is that when manually syncing specific playlists, I'm only to sync 1 playlist at a time.  Furthermore, when trying to scroll down to view all of my playlists, spotify snaps back up to the top of the screen, not allowing me to see playlists further down.  

 

The view of the playlist sync window is also extremely cumbersome, not allowing to change to a detail list view rather than the album cover view.  In addition, the playlists are not in any sort of particular order, so it becomes difficult to find exactly what you're looking for.

 

Lastly, the playlists viewed includes both my spotify playlists as well as my iTunes playlists, even I've set my preferences NOT to show iTunes music sources.  I can sync my iTunes files from iTunes (quite easily I might add.)

 

All in all, the system needs a big overhaul. 

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Solution!

Hansholz
Gig Goer
I had previously experienced slow sync issues but as reported these have improved significantly. I went to see a band called 'Waters' in Lyon tonight and added their album to my playlist from my seat. I got home and 10 songs synced over wifi within 2-3 mins.

@Mrgrimm your problems are predominantly user interface related. This slow syncing problem thread isn't the best place for it to be seen by people who can solve your problem.

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Solution!

mistergsf
Casual Listener
Yes. Please do something about the view of the Playlist Sync window. The issue with the playlists snapping back to the top after scrolling is completely maddening. I can't believe this has not been fixed. GIVE US A LIST VIEW PLEASE!

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Solution!

alliferguson
Casual Listener

Hi, I'm still having lots of problems syncing playlists offline.  The only way I can get them to sync is to listen to the song in a wifi area.  What's up?

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Solution!

serburbian
Regular

I'm having the same issue as well. I'm connected via wifi and it has taken 30 minutes to sync 5 songs. I have an iPhone 4 and just updated to the newest OS today which I think is 5.1. Its like brutal slow. I had to resync everything after the log in issues we had recently.

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Solution!

a4suited
Regular
updated it last night still the same issues. i let it run overnight after the update and restart. turned off lock screen and staed playing a song with spotify app open. 200 songs synced in 7 hours? Extreme quality. That's not very good. Again its not my network as my android tablet an sync the entire list in half that time.

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Solution!

iDome
Casual Listener

Hello community,

 

I just started using the Spotify premium service. I was pretty happy and overwhelmed about the features.

Firstly I only used it on my windows desktop and my macbook. Everythings works perfectly there.

 

What I did

A while after I found out that there is an iPhone app. I installed it, synced my songs for offline use. Worked!

Than again after a while I found out that there is an iPad app. Also synced for offline use. Worked!

 

Problem

And again I discovered a new feature. "Sync in extrem quality". I changed the settings from high to extrem on both my iPad and iPhone.

 

Spotify resynced (form high to extrem) all the songs on my iPad within a few minutes. But it takes hours (still syncing) on my iPhone. I tried to reinstall Spotify on my iPhone and restarted it. Didn't help. I can't get Spotify to sync the songs for offline use on my iPhone. Even if I set quality to normal. The problem just appeared out of nowhere.

 

Please help.

 

EDIT

Long story shot: Offline syncing is slow on iPhone but fast on iPad and Mac. iOS5.1.1. Same WiFi. Worked before, problem just occured.

EDIT2

Seems that many others have the same problem with sync beeing slow on the iPhone. This user also reports that his iPhone is slow but iPad fast.

 

Please reply and show that you are interessted in fixing the problem or me and I'm sure many others might cancle their subscription which would be a shame. Cause the service you offer is realy great.

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Solution!

alex24x7
Casual Listener

I just read through this thread and I'm surprised at how poorly Spotify communicates with its paying customers. I mean, this is obviously a problem for so many people, so how come the people at Spotify aren't more vocal on this thread? This is BS.

 

I'll be quiting this service if it doesn't improve soon. Its been one year since I joined and the same problem with slow syncing exists today. There has been no improvement. I'll give it one more month and then I'm out.

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Solution!

Sanderz
Casual Listener

i just checked prxy to auto in my wifi settings on my iPhone 3GS and it flies again like a bird!

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Solution!

mgmoya
Regular

On iPhone 5 I set Proxy to Auto and finally works extremely fast.

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Solution!

Goodman
Community Manager
Community Manager

Please come to this topic in the new bugs section to provide more info and help us find out what might be causing this.

 

The point of starting this new topic is to try and gather more specific information, which in turn can hopefully help us identify possible causes.

Community Ergo Sum

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226 Replies

hex0x2a
Regular

I have the same problem.

 

I could download with 34mbit. Spotify use 1mbit! It takes hours to download my Playlists. 

user-removed
Not applicable

Hey that's odd!

 

I download with up to 10M/0.5M mobile network about 1-2 songs per minute. However I can download 1GB file from FTP in just 18 minutes... So why in the earth I need a whole night to download simple playlist Offline to Spotify...

 

See this picture Spotify...

 

spotify.png

 

I think this is fast line, use it SPOTIFY! 1MB per second, mobile network!!!

 

And this is not even full rate eg. max. 21M network speed. My mobile data plan is actually 0.5M/0.5M, but it works that way.

 

Windows/Android 320 kbps.

G-0wen
Casual Listener

Just bumping the thread. I've found disabling iCloud sped things up a little, atleast now the number of tracks synced goes up while I'm looking. To turn off  the icloud just go setting>icloud>storage&backup>ManageStorage>Tap your device (iPad, iPhone etc)>Then turn Spotify off.

Other than that all I can think of is it's the server load. Maybe I should try downloading all my playlist on my computer and then syncing to my device...

nerdnina
Regular

Bump.

 

Having the same issue. Re-subscribed to try this amazing-looking offline mode thing. Started syncing when I got home from work so that I could go for a QUICK run before it get's dark. An hour and a half later, 4 of my 22 songs have been synced to my iPhone on normal quality.

 

So much for my quick run.

 

Why does it only sync to phones via wifi anyway? I have my phone connected via USB, wouldn't it be faster to just use that like a normal piece of technology? If it syncs to iPods via USB cable, why not iPhone? Surely it would be infinitely faster.

 

The playlist that I'm trying to sync to my phone has already been synced to offline mode on my PC, should it not just be transferring the song data then? That really shouldn't take infitnite amounts of time per song.

 

Fail 😞

antulik
Newbie

Just renewed my subscription but after adding few albums remembered how exteremely slow the synchronisation is and after looking at this thread seems like everybody have that issue. I won't be surprised if it was done on purpose, kinda way to limit downloads, but for some reasons wasn't mentioned anywhere.

nerdnina
Regular

It may also just be how iOS devices deal with 3rd party stuff. I've heard of a few developers saying that they have trouble with audio. Oh well. It seems to be getting easier. I think it's just that initial chunk of stuff that you want to sync which becomes a problem. But to be honest I am really happy being able to carry the music around with me once it's there now, which I appreciate greatly 🙂

 

I have also noticed that if there is a song that I REALLY want to listen to which hasn't synced yet, I can always just turn offline mode off, stream that one song to the end, then turn offline mode back on and that song will now be synced for my offline mode enjoyment. It's streaming hours of songs on the drive home in online mode which is the problem for the phone bill 🙂

firetraq
Casual Listener

well the ipad 2 is slow to even download apps from the store, i think the wifi antenna is to blame and spotify are clearly not reporting this, least apple comes down on them. 

 

I honestly dont think there is a thing they could do unless you could sync from the desktop spotify app.

Chintaru
Regular

I upgraded to Premium yesterday and found that it's relatively faster to sync offline playlists on your computer first, then connect your phone and sync it with your computer. I only wanted to have my favorites/starred playlist available offline on my phone and synced it on my pc (which took less than 5 hours for 523 songs). It was also syncing on my iPhone but extremely slow, but then I hooked my phone up with my pc while having Spotify open on both, and I noticed that Spotify on my pc was syncing the playlist with my iPhone. Which took about 45 minutes 🙂

 

HTH

rubenkl
Casual Listener

As ya'll understand, I'm another brother who has a problem with the spotify sync.

 

I have the excact problem as everyone else, it takes years to sync my songs. I have a stable 20MB/5MB internet connection, and everything is running smooth, except, spotify for Iphone ofcourse. 147 of 562 songs synced in 6 hours!!!!

 

New iphone, new sim card, fresh install of spotify. Won't work.

 

FIX IT

skennedy789
Music Fan

Please fix this problem! Just in case Spotify forgot, we are PAYING customers, and we need our software to function half-decently. 

Solution!

alex24x7
Casual Listener

I just read through this thread and I'm surprised at how poorly Spotify communicates with its paying customers. I mean, this is obviously a problem for so many people, so how come the people at Spotify aren't more vocal on this thread? This is BS.

 

I'll be quiting this service if it doesn't improve soon. Its been one year since I joined and the same problem with slow syncing exists today. There has been no improvement. I'll give it one more month and then I'm out.

View solution in original post

Atreidae
Casual Listener

I am experiencing the same issue. syncing Local files (as in, mp3s / m4a's from my old libary) so its not a downloading problem.

Now i get these might have to be transcoded into Ogg but my CPU is bored. (<30% usage) and the issue doesnt appear on the ipad

 

Windows 8 (happens in my Windows 7 machine too)

Laptop can be connected via Gigabit Ethernet or on 2.4+5Ghz  N wireless. no difference.

I can sync the Ipad at the same time and it flies. (11 tracks in the time it takes the iphone to do 1)

Both devices get similar wireless speeds to my LAN and to the internet

 

I dont remember it being this bad when I bought the service.

 

This is clearly an app side issue

 

Desktop app version 0.8.4.93.gd9f49c35

 

iPhone 4S 32 GB iOS 5.0.1 Jailbroken

app version0.5.3 build 0.8.2.1377.gc0029917

 

iPad 2 64GB iOS 5.0.1 Jailbroken

app version  0.5.2.374.g2c5b1077 build 0.8.2.1363.g47019313

 

 

Hope this helps diagnose the issue, Ive already blown my data quota once because I couldnt sync.

 
Will this make me stop using the service? No. But I will stop reccomending it.

 

Bredal
Casual Listener

Having the same problem as everyone else and tried all the suggestions in this thread.

 

Will this stop me from using spotify? Definitely. If i wanted cheap or even free music from my laptop I'd listen to my om collection of my laptop or use grooveshark, youtube or something else.

 

The ONLY reason i bought a subscription was to be able so sync and listen to music offline. Since this isnt' working there's really no reason for me to have a subscription, and I'm sure 75% of all spotify users feels the same way.

 

Recommendations, not a chance. Spotify is the most overrated hyped product I've seen in a long time....

araup
Casual Listener
I would assume so. Which explains why they are completely ignoring this thread, others and even a direct message via the contact form on their website... Very troubling, indeed.

Rugbymiss
Casual Listener
I've played around with the 2G/3G setting and that hasn't made a difference for me. Glad it worked for you though!

shadow_shooter
Music Fan

I am also having the same problem on Android, so I assume this is a problem to do with their insufficient servers.

user-removed
Not applicable

Spotify is slow to sync almost everywhere! Even in 15M internet Offline downloading takes years.

Ludenbone
Newbie

I had the same problem but now problem solved for me.

in spotify settings on my iphone i saw a button called "sync over 2g/3g" switched it on and then it syncs really fast.

Rugbymiss
Casual Listener
Yep, having the same problem here with iPhone 4S. iPad syncs nice and quick, but the iPhone syncing is not acceptable. A timeframe and info on a likely fix would be great. Otherwise I'll (sadly) walk. Currently I'm paying for music service but not getting any music.....

araup
Casual Listener

It really bothers me that this thread, despite all the attention it has received from paying subscribers MONTHS ago, has not been resolved by the powers that be. I'm having this issue months later, and find that not only is the thread still open, but no official fix or update has been issued to resolve this matter. I've been considering, like many others, switching back to MOG or Rdio - this may be the dealbreaker, Spotify, so get your **bleep** together please.

dangrmous
Regular

I GIVE UP!!! Cat Mad

 

I have am canceling Spotify Premium.

 

All of my offline content on my phone disappeared and now I have to spend another eight hours re-syncing it. This is totally unacceptable.

 

I will re-subscribe to Spotify Premium if you:

 

  • Stop making songs randomly disappear off my phone after a month or whatever
  • Allow syncing over the iPhone cable from already-synced songs on my desktop computer  - this would be so fast

Thanks!

 

Geoff

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