Spotify is extremely slow to sync offline playlists on iOS

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Spotify is extremely slow to sync offline playlists on iOS

fr8d
Newbie
Hi,
I'm running the latest Spotify for iOS 5.0.1 version + did a complete restore on 2 iPhones 4S yesterday. I have the same problem on both my iPhones: Spotify is unbearably slow to sync offline playlists.
I have 1200 songs that I want to sync for offline listening. The mobile Spotify app is extremely slow to sync songs and usually stops after 20-25 songs. This has been happening for weeks if not months.
I have a blazing fast cable connection: 100Mb download speed + backup 8Mb download DSL. I've tried on these 2 connections + a 20Mb DSL connection at work and I have the same issue. Wifi signal is 5/5 on both iPhones and bandwidth tests are good.
Friends of mine living where I live (Strasbourg, France) don't seem to have the same problem. I can only think that it might be related to my account.
In addition, I've had to re-download all my playlists something like every 2 weeks for the last 4 or 5 month. I'm only using Spotify for offline listening on 2 devices so it has nothing to do with the 3 device limit.
I usually turn offline mode off every 5 days to make sure my offline playlists will stay on my 2 iPhones but I still have to re-download everything very frequently.
Spotify has become unbearably painful to use because of all this...
Please help!
Thank you,
Fred
12 ACCEPTED SOLUTIONS
Solution!

Bengan
Roadie

Please try to sync the tracks again now, it should've been greatly improved since yesterday evening.

 

Hope it works better now!

View solution in original post

Solution!

mrgrimm
Casual Listener

Although syncing playlists to my iPhone is slow, it's bearable.  My large issue is that when manually syncing specific playlists, I'm only to sync 1 playlist at a time.  Furthermore, when trying to scroll down to view all of my playlists, spotify snaps back up to the top of the screen, not allowing me to see playlists further down.  

 

The view of the playlist sync window is also extremely cumbersome, not allowing to change to a detail list view rather than the album cover view.  In addition, the playlists are not in any sort of particular order, so it becomes difficult to find exactly what you're looking for.

 

Lastly, the playlists viewed includes both my spotify playlists as well as my iTunes playlists, even I've set my preferences NOT to show iTunes music sources.  I can sync my iTunes files from iTunes (quite easily I might add.)

 

All in all, the system needs a big overhaul. 

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Solution!

Hansholz
Gig Goer
I had previously experienced slow sync issues but as reported these have improved significantly. I went to see a band called 'Waters' in Lyon tonight and added their album to my playlist from my seat. I got home and 10 songs synced over wifi within 2-3 mins.

@Mrgrimm your problems are predominantly user interface related. This slow syncing problem thread isn't the best place for it to be seen by people who can solve your problem.

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Solution!

mistergsf
Casual Listener
Yes. Please do something about the view of the Playlist Sync window. The issue with the playlists snapping back to the top after scrolling is completely maddening. I can't believe this has not been fixed. GIVE US A LIST VIEW PLEASE!

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Solution!

alliferguson
Casual Listener

Hi, I'm still having lots of problems syncing playlists offline.  The only way I can get them to sync is to listen to the song in a wifi area.  What's up?

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Solution!

serburbian
Regular

I'm having the same issue as well. I'm connected via wifi and it has taken 30 minutes to sync 5 songs. I have an iPhone 4 and just updated to the newest OS today which I think is 5.1. Its like brutal slow. I had to resync everything after the log in issues we had recently.

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Solution!

a4suited
Regular
updated it last night still the same issues. i let it run overnight after the update and restart. turned off lock screen and staed playing a song with spotify app open. 200 songs synced in 7 hours? Extreme quality. That's not very good. Again its not my network as my android tablet an sync the entire list in half that time.

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Solution!

iDome
Casual Listener

Hello community,

 

I just started using the Spotify premium service. I was pretty happy and overwhelmed about the features.

Firstly I only used it on my windows desktop and my macbook. Everythings works perfectly there.

 

What I did

A while after I found out that there is an iPhone app. I installed it, synced my songs for offline use. Worked!

Than again after a while I found out that there is an iPad app. Also synced for offline use. Worked!

 

Problem

And again I discovered a new feature. "Sync in extrem quality". I changed the settings from high to extrem on both my iPad and iPhone.

 

Spotify resynced (form high to extrem) all the songs on my iPad within a few minutes. But it takes hours (still syncing) on my iPhone. I tried to reinstall Spotify on my iPhone and restarted it. Didn't help. I can't get Spotify to sync the songs for offline use on my iPhone. Even if I set quality to normal. The problem just appeared out of nowhere.

 

Please help.

 

EDIT

Long story shot: Offline syncing is slow on iPhone but fast on iPad and Mac. iOS5.1.1. Same WiFi. Worked before, problem just occured.

EDIT2

Seems that many others have the same problem with sync beeing slow on the iPhone. This user also reports that his iPhone is slow but iPad fast.

 

Please reply and show that you are interessted in fixing the problem or me and I'm sure many others might cancle their subscription which would be a shame. Cause the service you offer is realy great.

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Solution!

alex24x7
Casual Listener

I just read through this thread and I'm surprised at how poorly Spotify communicates with its paying customers. I mean, this is obviously a problem for so many people, so how come the people at Spotify aren't more vocal on this thread? This is BS.

 

I'll be quiting this service if it doesn't improve soon. Its been one year since I joined and the same problem with slow syncing exists today. There has been no improvement. I'll give it one more month and then I'm out.

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Solution!

Sanderz
Casual Listener

i just checked prxy to auto in my wifi settings on my iPhone 3GS and it flies again like a bird!

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Solution!

mgmoya
Regular

On iPhone 5 I set Proxy to Auto and finally works extremely fast.

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Solution!

Goodman
Community Manager
Community Manager

Please come to this topic in the new bugs section to provide more info and help us find out what might be causing this.

 

The point of starting this new topic is to try and gather more specific information, which in turn can hopefully help us identify possible causes.

Community Ergo Sum

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226 Replies

juliusk
Casual Listener

Same problem here. Takes hours for 40 songs 😞

Solution!

Bengan
Roadie

Please try to sync the tracks again now, it should've been greatly improved since yesterday evening.

 

Hope it works better now!

View solution in original post

coyo
Casual Listener

This is still not fixed 😞

davep
Casual Listener

Was just wondering if there has been any sort of further response from Spotify since Feb 2012 when the issue was first raised?

It really is absurd that back in Feb, Bengan from Spotify announced:


Please try to sync the tracks again now, it should've been greatly improved since yesterday evening.

 

Hope it works better now!


Im not sure how it was greatly improved and for that matter why there hasnt been any follow up from Spotify since then??!!

I have been syncing 1 playlist ALL BLOODY WEEKEND!! - yes thats right, ONE BLOODY PLAYLIST ALL FRIGGIN WEEKEND!!!

 

C'mon Spotify, pull your finger out and please sort this out!!

jase484
Regular

I'm having this issue also. First 50 or so tracks sync no problem, then it just grinds to a halt almost. Don't understand , I'm sure this used to work just fine.

onetvs
Newbie

Got the same problem 1 track/1 minute. 

 

 

bradich
Casual Listener

Same for me.  Extremely slow.  Takes hours to sync ~an albums worth of songs.

Solution!

alliferguson
Casual Listener

Hi, I'm still having lots of problems syncing playlists offline.  The only way I can get them to sync is to listen to the song in a wifi area.  What's up?

View solution in original post

Solution!

serburbian
Regular

I'm having the same issue as well. I'm connected via wifi and it has taken 30 minutes to sync 5 songs. I have an iPhone 4 and just updated to the newest OS today which I think is 5.1. Its like brutal slow. I had to resync everything after the log in issues we had recently.

View solution in original post

mghou
Regular

This is my 2nd post - last 2 updates did not help.  Even though the moderator  has posted Spotify is aware of the problem I have not seen an update recently on the what their status is on this issue. 

 

I am not able to sync anything on my IPad with a Applie 5 IOS and the latest Spotify point release.  When I restart I see all of the playlists I have created but even those are not really appearing.  Considering that all of my other apps that run in disconnected mode are syncing without issue (and not at the same time I am trying Spotify btw) I really do think it is something with the app itself (sigh).

 

I have 3 weeks until I have to go into offline mode for 2 weeks on vacation (yeah for the vacation but I want my tunes!).  Sooo it is coming down to this.  If there is no fix in the next 10 days I will unsubsribe and go back to the provider I used to use.  I could at least sync with that one.

 

really hoping for a solution here,

Mg

Solution!

mrgrimm
Casual Listener

Although syncing playlists to my iPhone is slow, it's bearable.  My large issue is that when manually syncing specific playlists, I'm only to sync 1 playlist at a time.  Furthermore, when trying to scroll down to view all of my playlists, spotify snaps back up to the top of the screen, not allowing me to see playlists further down.  

 

The view of the playlist sync window is also extremely cumbersome, not allowing to change to a detail list view rather than the album cover view.  In addition, the playlists are not in any sort of particular order, so it becomes difficult to find exactly what you're looking for.

 

Lastly, the playlists viewed includes both my spotify playlists as well as my iTunes playlists, even I've set my preferences NOT to show iTunes music sources.  I can sync my iTunes files from iTunes (quite easily I might add.)

 

All in all, the system needs a big overhaul. 

View solution in original post

shavermac
Newbie

Yeah, never has so much been promised and so little delivered. Nothing happening for me when I try to sync, no progress bar, nothing, don't know.

 

Don't know why spotify treats ipads differently anyway. Mine is not setup as a mobile (3G/4G) device and therefore operates only at home - just like my home pc. So why should it be treated any differently?  Dont worry, I know the answer. $$$$.

 

The irony is that with a small home pc and a mobile chip I can stream spotify anywhere, anyway. 

 

Other things your ipad wont do? Play Europsort player without a special subscription, play any videos needing flash, play internet radio requiring flash, etc, etc. Pretty much useless compared to a pc worth half the price.

jwusoccer
Casual Listener

Same thing for me on my android phone and my ipod touch.. It took 17 hours to sync 128 songs. If spotify doesn't do anything about this within the next month, i'm definately going back to mog.. The music selection isn't as good, but there isn't a problem with syncing/downloading offline tracks. On my phone, it was so slow i thought the percentage bar was for the ENTIRE playlist, but i found out it was just one song. This is unbearably slow, i don't know how anyone puts up with it.

P-a-t-r-i-c-k
Newbie

I just signed up for Spotify Premium and I'm in Australia. I've having the same issue as everyone else on this thread - extremely slow sync to my Android phone. When I was with Rdio, the sync was very fast. Rdio took approximately 1 min to download an album to my phone. Spolitfy - at least 5 to 10 minutes for ONE album.

 

I really hope they fix this issue as I use my pohone as the main way I listen to music on my commute to work.

Solution!

mistergsf
Casual Listener
Yes. Please do something about the view of the Playlist Sync window. The issue with the playlists snapping back to the top after scrolling is completely maddening. I can't believe this has not been fixed. GIVE US A LIST VIEW PLEASE!

View solution in original post

flossie1cat
Casual Listener

Yes me too. I'm finding syncing in offline mode to my iphone painfully slow to the point of being almost unusable. Smiley Frustrated

 

Have re-installed the spotify app earlier and it's still just as slow.

 

Watching with interest to see if you get any answers.

flossie1cat
Casual Listener

Over 45 minutes so far  to sync one track......     this is ridiculous

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