Spotify is extremely slow to sync offline playlists on iOS

[fr8d]

Hi,

I'm running the latest Spotify for iOS 5.0.1 version + did a complete restore on 2 iPhones 4S yesterday. I have the same problem on both my iPhones: Spotify is unbearably slow to sync offline playlists.

I have 1200 songs that I want to sync for offline listening. The mobile Spotify app is extremely slow to sync songs and usually stops after 20-25 songs. This has been happening for weeks if not months.

I have a blazing fast cable connection: 100Mb download speed + backup 8Mb download DSL. I've tried on these 2 connections + a 20Mb DSL connection at work and I have the same issue. Wifi signal is 5/5 on both iPhones and bandwidth tests are good.

Friends of mine living where I live (Strasbourg, France) don't seem to have the same problem. I can only think that it might be related to my account.

In addition, I've had to re-download all my playlists something like every 2 weeks for the last 4 or 5 month. I'm only using Spotify for offline listening on 2 devices so it has nothing to do with the 3 device limit.

I usually turn offline mode off every 5 days to make sure my offline playlists will stay on my 2 iPhones but I still have to re-download everything very frequently.

Spotify has become unbearably painful to use because of all this...

Please help!

Thank you,

Fred

[flossie1cat]

Yes me too. I'm finding syncing in offline mode to my iphone painfully slow to the point of being almost unusable. 

Have re-installed the spotify app earlier and it's still just as slow.

Watching with interest to see if you get any answers.

[flossie1cat]

Over 45 minutes so far  to sync one track......     this is ridiculous

[juliusk]

Same problem here. Takes hours for 40 songs 😞

[Bengan · Accepted solution]

Please try to sync the tracks again now, it should've been greatly improved since yesterday evening.

Hope it works better now!

[mrgrimm · Accepted solution]

Although syncing playlists to my iPhone is slow, it's bearable.  My large issue is that when manually syncing specific playlists, I'm only to sync 1 playlist at a time.  Furthermore, when trying to scroll down to view all of my playlists, spotify snaps back up to the top of the screen, not allowing me to see playlists further down.  

The view of the playlist sync window is also extremely cumbersome, not allowing to change to a detail list view rather than the album cover view.  In addition, the playlists are not in any sort of particular order, so it becomes difficult to find exactly what you're looking for.

Lastly, the playlists viewed includes both my spotify playlists as well as my iTunes playlists, even I've set my preferences NOT to show iTunes music sources.  I can sync my iTunes files from iTunes (quite easily I might add.)

All in all, the system needs a big overhaul. 

[Hansholz · Accepted solution]

I had previously experienced slow sync issues but as reported these have improved significantly. I went to see a band called 'Waters' in Lyon tonight and added their album to my playlist from my seat. I got home and 10 songs synced over wifi within 2-3 mins.

@Mrgrimm your problems are predominantly user interface related. This slow syncing problem thread isn't the best place for it to be seen by people who can solve your problem.

[mistergsf · Accepted solution]

Yes. Please do something about the view of the Playlist Sync window. The issue with the playlists snapping back to the top after scrolling is completely maddening. I can't believe this has not been fixed. GIVE US A LIST VIEW PLEASE!

[alliferguson · Accepted solution]

Hi, I'm still having lots of problems syncing playlists offline.  The only way I can get them to sync is to listen to the song in a wifi area.  What's up?

[serburbian · Accepted solution]

I'm having the same issue as well. I'm connected via wifi and it has taken 30 minutes to sync 5 songs. I have an iPhone 4 and just updated to the newest OS today which I think is 5.1. Its like brutal slow. I had to resync everything after the log in issues we had recently.

[njeo]

I had the same problems with several minutes to synchronise a track, but found that synchronising at 6am was considerably faster than during the evening. So I had to wake up earlier in order to sync! 

However I'm now syncing 961 tracks at 8pm on a Sunday and it's already done 170 tracks, so it seems the problem I've experienced over the last few months has been fixed and syncing is back to normal. I had an iPhone 4 on 5.0.1 at all times and now 5.1. 

[Salomonb]

I am having the same problen with slow sync. I am cosidering canceling and returning to Pandora and Itunes. it was fast at one time now it takes forever to download. what made me sing up and be an advocate fo this servce was the speed of download

[a4suited]

This is so frustrating! Just got a new iPhone 4s on iOS 5.1 and the offline playlist syncing is so slow! About 8 songs after an hour??

I have spotify on my MacBook pro and my android tablet. Syncs up super quick over my home network. I have a very fast Internet connection. What is going on here? I've tried keeping the screen unlocked and tried turning off mobile data. Ive also tried downloading offline playlists with the app playing. No luck. What is wrong with the iOS app?

[swisscub]

Hey suited,

Have you tried (since you just got a new phone I assume the app is downloaded new too) to delete and re-install the app? How about rebooting the app first and try it again?

[jase484]

I'm having this issue also. First 50 or so tracks sync no problem, then it just grinds to a halt almost. Don't understand , I'm sure this used to work just fine.

[a4suited]

I tried deleting the app an reinstalling. Still super slow. On my android tablet it too just a n hour to sync my entire 1200 song playlist. On my iPhone it's ridiculously slow. It's been 6 hours and only 46 songs downloaded fork offline playlists? What is going on? I'm about to cancel my subscription over this.

Yes I'm on wifi. Yes I've tried different networks. Yes I have a track playing and the screen to never sleep or lock. Ive tried everything. So is the app just broken. If that's the case i wish spotify would just admit it so I know what to expect!

[David]

What quality are you syncing at?

[jase484]

Getting the same. Good upto about 50 tracks then slows down to a crawl.

Have just reinstalled the app and changed the quality from extreme back to high. Same thing. 50 tracks in a couple of minutes and then about 1 track per 3-5 mins thereafter.

[jase484]

It's also killing the battery very quickly.

[David]

We just released a little update for iOS - Take a little look over at your App Store, you should have an update.