Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Solved! Go to Solution.
I'm having a problem on my galaxy tab4 it I have downloaded other smaller playlists yet my larger ones and my saved songs will stop downloading after a while and say waiting to download is there any fix for this?
I've had Spotify for 2 years now and only since I got a new phone, my premium subscription would not work. It took uninstalling it on both my laptop and phone twice and redownloading before if recongized I had a premium account. Even after all that, offline mode still would not work over data or wifi. So, I just went through that process again and finally all my songs are syncing to offline mode. All I have to say is to get it together Spotify, we are paying for this service and would like to be able to use it!
I have the same problem since some days with my iPhone 6, 64 GB with iOS 9.3.2 and Spotify 5.4.0.1011
Hi everyone , I'm having the issue that my music has stopped downloading
with my app open and wifi connected nothing is coming thru
I have 15 GB of space avaliable still on my I phone 6 ,
How do i get new music to come thru automatically again ?
@Mycketsås wrote:
Hi! I'm using Spotify 0.7.4.35, on my iPhone 4s iOS 6.1.3. In online mode Spotify works ok, but I can't download playlists to offline mode. I switch on "available offline" on a playlist, but the songs won't sync (sometimes the first song gets marked with an orange exclamation mark and that's it). I use Spotify on 4 platforms, but not at once, and I just have offline playlist on two of them (one now that it doesn't work on my iPhone). This is very annoying since I usually use Spotify when I have no internet connection. Anyone having the same problems? Thankful for help.
Hi, as of yesterday, spotify unsynced all my songs, (approx 200) and nearly 24 hours later, I still have 130 songs to sync. Why did this happen and how do I speed up the syncing process? Doesn't make any sense, so ANY help would be helpful. Thank you.
I'm on Mac trying to sync all of my offline files. I am on the verge of cancelling, what is with this design? Only 243 of my 1400+ offline songs will sync to my phone and it takes insanely long just to sync these songs!
Why can I no longer manage my device on spotify on the computer? Instead I have to just click "offline mode on" and let it sync less then a quarter of my songs! If its able to sync some, why is it not able to sync all?
I have already re-installed spotify on the iPhone in an attempt to re-sync everything and that hasn't helped at all.
Can anyone recommend some help?
I'm trying to sync music from itunes to spotify and download on my iphone. I have enough space (more than 1GB) and am on the same wifi network. It says "waiting to dowload" below to the available offiline tab on my phone.
i have 60gb of space on my phone and my songs still dont download. help anyone?
The solution for me was that there was a frozen spotify running on one of my computers. After killing it off and rebooting that computer, I was able to sync on my mobile device.
So it wasn't the limit of number of songs that can be synched, not the limit of 3 devices that can be synched - it was a dodgy dpotify running mad on one of my Mac's on my network.
Hi, I have been having this problem for the past 2 months. It use to be very efficient in downloading my music and playlists. Now it won't even download a single song. I have tried all the methods above and none of them work. I have 26GB left in my iPad and my Mac and iPad are in sync. I have no idea what I should do about this but I desperately need to get them available offline or I wouldn't have subscribed to Premium.
Can anyone help?
Thank you.
Hello,
I have a completly reset 16G 4s. It only has standard Apple items loaded and Spotify, so at least 10 G storage. I was hoping to use the 4s only for my Spotify playlist which has 1711 songs in it. All songs download beautifully on my iPad 2, but only a little over 1600 download on my 4s. Very confusing and frustrating.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…