Upgraded to premium account but on my iPhone it says I'm not premium

[Django-Da-1]

This is very annoying and frustrating. What's causing this issue and its obvious multiple people have the same problem. How do I fix this

[Liam]

---

@Django-Da-1 wrote:
This is very annoying and frustrating. What's causing this issue and its obvious multiple people have the same problem. How do I fix this

---

Hi, uninstalling and then installing the app again normally solves this issue 🙂

[JOYANNE7]

Uninstalling and reinstalling did not work for me. HELP.

[Liam]

---

@JOYANNE7 wrote:

Uninstalling and reinstalling did not work for me. HELP.

---

Please don't shout 😉

OK, first of all make sure your account is premium - just go to your account page and check 🙂

However, there is an outage at the moment which may be causing login issues, so please keep trying!

[JOYANNE7]

Yes, it is a premium account. I will wait a bit longer until the outage is resolved...but it is still not working 😞

[Peter__]

---

@JOYANNE7 wrote:

Yes, it is a premium account. I will wait a bit longer until the outage is resolved...but it is still not working 😞

---

Try logging out of the app, fully restarting your device and then logging back in again.

Peter