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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 80971 Views
  • 19 replies
  • 37 likes
  • 80971 Views
  • 19 replies
  • 37 likes

Premium account

Hi my iPhone has stopped allowing me to stream music even though I am a premium subscriber - was working fine yesterday!Please advise of fix

  • Newbie
  • Hi my iPhone has stopped allowing me to stream music even though I am a premium subscriber - was working fine yesterday! Please advise of fix
  • meahtenoha
  • Spotify
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Not Syncing

Downloaded Spotify Premium a couple of days ago and my playlist will not sync anymore. For an app to cost $9.99 a month it sure has a lot of problems. I have tried restarting my iPhone5 numerous times as well as restarting the Spotify application. It...

  • Casual Listener
  • Downloaded Spotify Premium a couple of days ago and my playlist will not sync anymore. For an app to cost $9.99 a month it sure has a lot of problems. I have tried restarting my iPhone5 numerous time...
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

Solved!! iPad and mp3s

I have a jailbroken iPad and I don't own a computer... A friend of mine is in a band and I like a few of his songs and my question isCan I put the mo3s on my device using ifunbox and put them under the spotify app somehow....Or can I install spotify ...

  • Casual Listener
  • I have a jailbroken iPad and I don't own a computer... A friend of mine is in a band and I like a few of his songs and my question is Can I put the mo3s on my device using ifunbox and put them und...
  • Chapster
  • Casual Listener
  • 820 Views
  • 2 replies
  • 0 likes
  • 820 Views
  • 2 replies
  • 0 likes

Solved!! says I am not premium and I am

HiThis morning it says the above and I m still paying, what happening?My user is wildsurfer11

  • Casual Listener
  • Hi This morning it says the above and I m still paying, what happening? My user is wildsurfer11
  • wildsurfer11
  • Casual Listener
  • 436 Views
  • 2 replies
  • 0 likes
  • 436 Views
  • 2 replies
  • 0 likes

Solved!! Premium Subscriber can't stream on my iphone.

I just upgraded to spotify premium so I could get on demand but am still unable to do so on my iPhone.

  • Casual Listener
  • I just upgraded to spotify premium so I could get on demand but am still unable to do so on my iPhone.  
  • jrnwbrg
  • Newbie
  • 682 Views
  • 3 replies
  • 1 likes
  • 682 Views
  • 3 replies
  • 1 likes

[Ipod Shuffle] Sync does not work!

Hi, I just bought a new ipod shuffle and the syncing is not working for me at all.I paid close attention to this guide: http://support.spotify.com/us/learn-more/faq/#!/article/How-to-sync-iPod-with-Spotify but once I've erased the ipod and checked th...

  • Casual Listener
  • Hi,   I just bought a new ipod shuffle and the syncing is not working for me at all. I paid close attention to this guide: http://support.spotify.com/us/learn-more/faq/#!/article/How-to-...
  • 1055 Views
  • 0 replies
  • 1 likes
  • 1055 Views
  • 0 replies
  • 1 likes

Syncing offline files no longer working.

I'm currently running app v. 0.6.1.48 as a premium customer on an iPhone 4 and only over the last few weeks am expereincing issues when syncing offline playlists to this device both on my home Wi-Fi (BT) and my work wifi network (100Mbps Leased and c...

  • Casual Listener
  • I'm currently running app v. 0.6.1.48 as a premium customer on an iPhone 4 and only over the last few weeks am expereincing issues when syncing offline playlists to this device both on my home Wi-Fi ...
  • Webern
  • Music Fan
  • 677 Views
  • 4 replies
  • 2 likes
  • 677 Views
  • 4 replies
  • 2 likes

Using free radio - able to select extreme stream

Hello all, I had a basic question, I have the free radio subscription and I am able to select extreme sound quality and it stays that way. I thought you had to have a premium membership to get that? Are you able to use the 320 extreme now with the fr...

  • Regular
  • Hello all,   I had a basic question, I have the free radio subscription and I am able to select extreme sound quality and it stays that way.  I thought you had to have a premium membershi...
  • Peter__
  • Community Legend
  • 869 Views
  • 7 replies
  • 0 likes
  • 869 Views
  • 7 replies
  • 0 likes

Help

Can you delete stations on Spotify for iPad??

  • Newbie
  • Can you delete stations on Spotify for iPad??
  • Peter__
  • Community Legend
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Device ID

I'd like to generate a device ID for using spotify on my squeezebox, but i'm not able to do so. There is no o button or link where I can activate this ID in my profile. I'm premium member so I think this should be possible,

  • Casual Listener
  • I'd like to generate a device ID for using spotify on my squeezebox, but i'm not able to do so. There is no  o button or link where I can activate this ID in my profile.    I'm premi...
  • Peter__
  • Community Legend
  • 4686 Views
  • 3 replies
  • 0 likes
  • 4686 Views
  • 3 replies
  • 0 likes

Solved!! Cannot log in Spotify on Iphone

I have finished my 48 hour trial and Spotify kicked me out. Now Im trying to log in again but it said Couldn't login Error 408. I was logging using facebook. Can anyone tell me what was wrong and how i can get it to be fixed

  • Casual Listener
  • I have finished my 48 hour trial and Spotify kicked me out. Now Im trying to log in again but it said Couldn't login Error 408. I was logging using facebook. Can anyone tell me what was wrong and how...
  • Taylor
  • Community Legend
  • 750 Views
  • 1 replies
  • 0 likes
  • 750 Views
  • 1 replies
  • 0 likes

Spotify not syncing tracks on iphone 4

I've loved spotify for years and haven't ever had a problem really untill recently. Basically new tracks won't sync and it's so darn annoying. I've had to delete spotify a few times now only to reinstall it and have a large library on it. The past 3 ...

  • Casual Listener
  • I've loved spotify for years and haven't ever had a problem really untill recently. Basically new tracks won't sync and it's so darn annoying. I've had to delete spotify a few times now only to reins...
  • Joshuautt
  • Casual Listener
  • 1846 Views
  • 2 replies
  • 0 likes
  • 1846 Views
  • 2 replies
  • 0 likes

Solved!! Free spotify only in desktop?

Help out a blonde neewbie! Is it really so, that in order to play Spotify (stream, listen, what ever) on my iPad Mini, I need the Premium account? No use for the iOs app for a free account?

  • Newbie
  • Help out a blonde neewbie! Is it really so, that in order to play Spotify (stream, listen, what ever) on my iPad Mini, I need the Premium account? No use for the iOs app for a free account?
  • Taylor
  • Community Legend
  • 1365 Views
  • 5 replies
  • 0 likes
  • 1365 Views
  • 5 replies
  • 0 likes

unable to sync

Hi guys,i have the 30 days testversion of a spotify premium account and created a playlist, but my ipad is not able to sync them, so I cannot listen to the songs when I am offline? what can I do to fix that problem?thanks and greetingsNader

  • Newbie
  • Hi guys, i have the 30 days testversion of a spotify premium account and created a playlist, but my ipad is not able to sync them, so I cannot listen to the songs when I am offline? what can I do to...
  • Taylor
  • Community Legend
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Other user playlists (e.g. Topsify) on the iOS app

Hi all, Forgive me if I'm being stupid, but have other user's playlists (like the Topsify Top 40 one) gone from the app? There could be somewhere I'm not looking but it's not appearing in search. Thanks a lot, Rich

  • Music Fan
  • Hi all,   Forgive me if I'm being stupid, but have other user's playlists (like the Topsify Top 40 one) gone from the app?   There could be somewhere I'm not looking but it's not appear...
  • dagomi69
  • Casual Listener
  • 734 Views
  • 3 replies
  • 1 likes
  • 734 Views
  • 3 replies
  • 1 likes

I'm having a strange issue syncing a playlist

DescriptionI have a playlist named "Shuffle" that displays "487 of 503 tracks synced" and it won't sync further. Note that I cannot find which songs aren't synced. I've scrolled through the list and not a single one seems to not be donwloaded. I have...

  • Music Fan
  • Description I have a playlist named "Shuffle" that displays "487 of 503 tracks synced" and it won't sync further. Note that I cannot find which songs aren't synced. I've scrolled through the list an...
  • CamSchnackel
  • Music Fan
  • 650 Views
  • 2 replies
  • 0 likes
  • 650 Views
  • 2 replies
  • 0 likes

Constant crashing with the new update

I literally listened to 10 songs in a row with a crash at the beginning of each song. And it reached a point where it just completely froze, something in my year of listening from my phone haven't experienced. Correct me if I'm wrong, but the entire ...

  • Roadie
  • I literally listened to 10 songs in a row with a crash at the beginning of each song. And it reached a point where it just completely froze, something in my year of listening from my phone haven't ex...
  • xbrett83
  • Roadie
  • 771 Views
  • 2 replies
  • 0 likes
  • 771 Views
  • 2 replies
  • 0 likes

Impossible to use spotify when I'm offline

Ipad mini account premium, when I'm without wifi I can't open spotify keep me request to login that is impossible to do without wifi

  • Regular
  • Ipad mini account premium, when I'm without wifi I can't open spotify keep me request to login that is impossible to do without wifi
  • Airbus320
  • Regular
  • 333 Views
  • 3 replies
  • 0 likes
  • 333 Views
  • 3 replies
  • 0 likes

Please help

Why did I pay for premium but I still can't search for songs and its still telling me to upgrade? The money was taken off my card?

  • Casual Listener
  • Why did I pay for premium but I still can't search for songs and its still telling me to upgrade? The money was taken off my card?
  • Taylor
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes