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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 50563 Views
  • 16 replies
  • 36 likes
  • 50563 Views
  • 16 replies
  • 36 likes

total beginner

Hi i am a total beginner when it comes to macs and spotify. i have a mac and an ipad mini and i will shortly be getting an iphone. i signed up for premium as i think spotify is fantastic but i need a step by step guide to help me use my 3 devices on ...

  • Visitor
  • Hi i am a total beginner when it comes to macs and spotify. i have a mac and an ipad mini and i will shortly be getting an iphone. i signed up for premium as i think spotify is fantastic but i need a...
  • Peter__
  • Community Legend
  • 1424 Views
  • 1 replies
  • 0 likes
  • 1424 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium failing to scrobble to Last.fm

Hi, I've added my Last.fm details to the iPhone app (version 0.6.2.72) but songs I listen to fail to scrobble to Last.fm. Is there a known issue with this or is there something I'm missing in my iPhone or Last.fm settings? My iPhone is running iOS 6....

  • Music Fan
  • Hi,   I've added my Last.fm details to the iPhone app (version 0.6.2.72) but songs I listen to fail to scrobble to Last.fm. Is there a known issue with this or is there something I'm missing i...
  • RichArrowsmith
  • Music Fan
  • 4630 Views
  • 2 replies
  • 0 likes
  • 4630 Views
  • 2 replies
  • 0 likes

Release Notes - Spotify for iOS 0.6.2

What's new in this version (0.6.2): New: Now you can listen in your car with the Ford SYNC AppLink platform. Log into your Premium account on your iOS device and connect it to SYNC AppLink. Enjoy voice-controlled access to all your favourite music, p...

  • Spotify Legend
  • What's new in this version (0.6.2): New: Now you can listen in your car with the Ford SYNC AppLink platform. Log into your Premium account on your iOS device and connect it to SYNC AppLink. Enjoy...
  • jayyyy09
  • Casual Listener
  • 2153 Views
  • 8 replies
  • 1 likes
  • 2153 Views
  • 8 replies
  • 1 likes

Problem with Playlist Syncing!! HELP!

So I have 805 songs that I starred and are on my offline playlist. I accidentally clicked the OFF button and it made all my playlist not available offline, so clicked it back so it can download them and it downloads up to the 260 song and doesn't mov...

  • Casual Listener
  • So I have 805 songs that I starred and are on my offline playlist. I accidentally clicked the OFF button and it made all my playlist not available offline, so clicked it back so it can download them ...
  • 343 Views
  • 0 replies
  • 0 likes
  • 343 Views
  • 0 replies
  • 0 likes

Syncing problems.

I've read that devices have a syncing limit but I haven't reached it yet. However, recently my most recent playlists keep disappearing from my iPhone when I load it up. They eventually reappear but the phone forgets they've been synced and they have ...

  • Newbie
  • I've read that devices have a syncing limit but I haven't reached it yet. However, recently my most recent playlists keep disappearing from my iPhone when I load it up. They eventually reappear but t...
  • JGA
  • Casual Listener
  • 384 Views
  • 2 replies
  • 0 likes
  • 384 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Update - Broken JVC Car Connection

Hi GuysSince the latest update my iphone will no longer work with my JVC Radio and iPod car kit, anyway of rolling back or fixing this?ThanksDave

  • Casual Listener
  • Hi Guys Since the latest update my iphone will no longer work with my JVC Radio and iPod car kit, anyway of rolling back or fixing this? Thanks Dave
  • DJDAVEUK
  • Casual Listener
  • 794 Views
  • 1 replies
  • 0 likes
  • 794 Views
  • 1 replies
  • 0 likes

Jailbreaks problems

i dont know if you have a solution for this put i cant find anything online. i have spotify premium and a jailbroken iphone on 6.1.2 and when i search on my playlist on spotify it works but then i click the song and it force closes the app, ive tried...

  • Newbie
  • i dont know if you have a solution for this put i cant find anything online. i have spotify premium and a jailbroken iphone on 6.1.2 and when i search on my playlist on spotify it works but then i cl...
  • Peter__
  • Community Legend
  • 455 Views
  • 1 replies
  • 0 likes
  • 455 Views
  • 1 replies
  • 0 likes

Spotify premium trial not working on iPhone 4S

Hello I just today signed up for the spotify premium trial and it isn't working on my phone. It says I'm signed up for premium. Thanks!

  • Newbie
  • Hello I just today signed up for the spotify premium trial and it isn't working on my phone. It says I'm signed up for premium. Thanks!
  • Liam
  • Community Legend
  • 455 Views
  • 1 replies
  • 0 likes
  • 455 Views
  • 1 replies
  • 0 likes

Volume through Dock

I have an Altec Lansing dock that I use to listen to music at work. At the lowest volume setting, all other music apps (i.e. Raditaz, Sky.fm, Pandora, etc.) play at a reasonable volume. Spotify plays at the volume equivilant to "two more volume UP pr...

  • Casual Listener
  • I have an Altec Lansing dock that I use to listen to music at work.  At the lowest volume setting, all other music apps (i.e. Raditaz, Sky.fm, Pandora, etc.) play at a reasonable volume.  S...
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

playlists of other people i cannot find anymore on my ipad , on my pcstill there

Hello, I have on my pc spotify... no problems , but on my i pad i have now version 061.48..When i search for example "disco "i get on my pc lots of playlists form other people , but on my i pad isee only one...and before update to this version i had ...

  • Newbie
  • Hello,   I have on my pc spotify... no problems , but on my i pad i have now version 061.48.. When i search for example  "disco "i get on my pc lots of playlists form other people , but ...
  • eliboo21
  • Newbie
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

How do I find friends and share?

Hi I cannot find friends on my iphone. When I try to share a track or search fro friends, the option of spotify people does not exist in the share window. It only displays facebook, twitter, email, sms, etc etc My laptop works fine, but my iphone doe...

  • Visitor
  • Hi   I cannot find friends on my iphone. When I try to share a track or search fro friends, the option of   spotify people   does not exist in the share window. It only displays ...
  • MichaelJerzak
  • Composer
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

iPhone 5 does not appear under devices/local files not syncing to iPhone

I want to sync local files to playlists on my iPhone. They play fine in Spotify on my laptop. I have spotify on my Macbook with no security settings that block syncing whatsoever. I have my iPhone and laptop on the same university wifi network. I hav...

  • Newbie
  • I want to sync local files to playlists on my iPhone. They play fine in Spotify on my laptop.  I have spotify on my Macbook with no security settings that block syncing whatsoever.  I have ...
  • ciara72
  • Newbie
  • 467 Views
  • 2 replies
  • 0 likes
  • 467 Views
  • 2 replies
  • 0 likes

Track and Album Disappeared?

Yesterday, I was listening to Michael Buble's album "Crazy Love", and today it disappeared out of nowhere. Read the support threads on here, mods post a FAQ link but it just redirects to the main spotify support page. Any ideas? It's signed by Repris...

  • Music Fan
  • Yesterday, I was listening to Michael Buble's album "Crazy Love", and today it disappeared out of nowhere. Read the support threads on here, mods post a FAQ link but it just redirects to the main s...
  • AydanCasey
  • Newbie
  • 1230 Views
  • 4 replies
  • 0 likes
  • 1230 Views
  • 4 replies
  • 0 likes

Problem with Premium account on iPhone 4s

I just signed up for a preimum account and online it says I have the premium trial but when I go to my Spotify app on my iPhone 4s, it says I need a premium account to stream songs? I have to sync a song if I want to be able to play it. How do I fix ...

  • Newbie
  • I just signed up for a preimum account and online it says I have the premium trial but when I go to my Spotify app on my iPhone 4s, it says I need a premium account to stream songs? I have to sync a ...
  • Peter__
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Off-line not working

After months of no problems now I cannot get my off-line playlists to play no matter what I do. I wonder if anyone else has had this problem and what the solution is. I've got the monthly subscription set up. Colin

  • Casual Listener
  • After months of no problems now I cannot get my off-line playlists to play no matter what I do.   I wonder if anyone else has had this problem and what the solution is.   I've got t...
  • eloigc
  • Newbie
  • 312 Views
  • 2 replies
  • 0 likes
  • 312 Views
  • 2 replies
  • 0 likes

Playlists not downloading; reinstall fixes the issue temporarily, but it breaks again

DescriptionOffline sync doesn't work for playlists. I tried reinstalling following the instructions in the troubleshooting guide. This resolved the issue briefly, allowing me to download the playlist. However, after some time with the app running in ...

  • Casual Listener
  • Description Offline sync doesn't work for playlists. I tried reinstalling following the instructions in the troubleshooting guide. This resolved the issue briefly, allowing me to download the playli...
  • cjvr
  • Newbie
  • 442 Views
  • 4 replies
  • 0 likes
  • 442 Views
  • 4 replies
  • 0 likes

My spotify premium is not working on my iPhone 4S

I have recently needed to replace my iPhone and tried to access my spotify account to find it has all my albums but does not give me access to my premium like showing no songs in the albums. Can you please help me with a solution, I do value this app...

  • Newbie
  • I have recently needed to replace my iPhone and tried to access my spotify account to find it has all my albums but does not give me access to my premium like showing no songs in the albums. Can you ...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Local Files Not Appearing/Syncing on iPhone

To preface my issue, I've looked at several posts about this problem and still can't get it to work. Most of those I've seen who've written about this problem can see their files on their iPhone but cannot play them. I can't see mine nor play them. H...

  • Newbie
  • To preface my issue, I've looked at several posts about this problem and still can't get it to work.  Most of those I've seen who've written about this problem can see their files on their iPhon...
  • 253 Views
  • 0 replies
  • 0 likes
  • 253 Views
  • 0 replies
  • 0 likes

Updated to Premium. Won;'t work on my iphone 4s

I got an iphone 4s a few days ago, got the spotfy app, got the 2 days of free premium and it expired yesterday. I updated to premium today and it will not recognize my membership on my iphone as premium. It keeps saying to update to premium despite l...

  • Regular
  • I got an iphone 4s a few days ago, got the spotfy app, got the 2 days of free premium and it expired yesterday. I updated to premium today and it will not recognize my membership on my iphone as prem...
  • gbroncos84
  • Newbie
  • 2674 Views
  • 10 replies
  • 0 likes
  • 2674 Views
  • 10 replies
  • 0 likes

Solved!! MAC and Iphone - local files

I have a MAC, an IPAD and an Iphone. I have synced local files between these, but i only have 19 local files on my MAC, 71 local file son my IPAD and 64 local files on my Iphone. I dont really understand the local files, and i dont understand why the...

  • Regular
  • I have a MAC, an IPAD and an Iphone.   I have synced local files between these, but i only have 19 local files on my MAC, 71 local file son my IPAD and 64 local files on my Iphone.  &nbs...
  • barry666
  • Music Fan
  • 1280 Views
  • 4 replies
  • 0 likes
  • 1280 Views
  • 4 replies
  • 0 likes