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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

36433 Views

40 replies

10 likes

  • 36433 Views
  • 40 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

101710 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1266 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

298526 Views

61 replies

16 likes

  • 298526 Views
  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125572 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Same problem

Mine is doing the same- keeps saying I have to upgrade but I already did. What do I do?

Newbie

Mine is doing the same- keeps saying I have to upgrade but I already did. What do I do?

Peter__

Community Legend

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

Songs in Offline playlists won't play

I have an iPhone 5, everything is fully updated and I have this problem with my Offline playlists. They all say they're downloaded fine but when I go to listen to some of the songs it will open up but the playback bar on the bottom doesn't have a tim...

Newbie

I have an iPhone 5, everything is fully updated and I have this problem with my Offline playlists. They all say they're downloaded fine but when I go to listen to some of the songs it will open up bu...

490 Views

0 replies

1 likes

  • 490 Views
  • 0 replies
  • 1 likes

Local files get Spotify IOS app to crash when trying to play

Description Spotify IOS app crashes when trying to play some specific synced local files Detailed description: 1. I have some local tracks mannaged in Spotify om my MAC 2. Then I sync them for offline listening om my iPhone 5 and ipad 3 3. When play ...

Newbie

  Description Spotify IOS app crashes when trying to play some specific synced local files   Detailed description: 1. I have some local tracks mannaged in Spotify o...

749 Views

0 replies

0 likes

Apple iPhone app
iOS
local files
local music
  • 749 Views
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Mods: please reset my devices

i've used Offline Sync on too many devices, apparently. it works on my iPad, iPhone4, and laptop, but it has stopped working on the one i need most... my iphone5. thanks!

Visitor

i've used Offline Sync on too many devices, apparently. it works on my iPad, iPhone4, and laptop, but it has stopped working on the one i need most... my iphone5.   thanks!

Taylor

Community Legend

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

payment with code

I payed my premium with a pre-paid code and i sitll can`t use my spotify on my phone . The same thing happend the last ime i did this but it was fixed the same day .

Regular

I payed my premium with a pre-paid code and i sitll can`t use my spotify on my phone .  The same thing happend the last ime i did this but it was fixed the same day . 

victorchirinos

Regular

936 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Premium account not recognised on iOS devices

None of my devices are recognising that I am a premium member. Any tips to fix this, I have logged of then back in.

Casual Listener

None of my devices are recognising that I am a premium member. Any tips to fix this, I have logged of then back in.

Adam

Roadie

825 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

follow a playlist

How do I follow someones public playlist?

Newbie

How do I follow someones public playlist?

MichaelJerzak

Composer

853 Views

1 replies

0 likes

  • 853 Views
  • 1 replies
  • 0 likes

Solved!! Shuffel off in iPhone 4?

Hi - I cant turn off shuffelmode on my iPhone 4? What wrong or is it just me, that don't like shuffle that much?

Casual Listener

Hi - I cant turn off shuffelmode on my iPhone 4? What wrong or is it just me, that don't like shuffle that much?

Lelai

Casual Listener

918 Views

2 replies

0 likes

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  • 2 replies
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47 hours remaining of your trial-premium

on my iphone 5 spotify says 47 hours remaining of your trial, i verified my premium subscription works fine from my computer so not sure why my iOS device says that. followed your instructions to clear history and cookies in safari as well as delete ...

Newbie

on my iphone 5 spotify says 47 hours remaining of your trial, i verified my premium subscription works fine from my computer so not sure why my iOS device says that. followed your instructions to c...

Peter__

Community Legend

753 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Local Files Completely Absent From iPad App Playlists

I'm using a new Mac Mini with OSX 10.8.3, and a retina iPad with the Spotify app. There are 4 local files both on the desktop and the iPad which are used in Spotify playlists. On the desktop they show up and play without any problem whatsoever. On th...

Casual Listener

I'm using a new Mac Mini with OSX 10.8.3, and a retina iPad with the Spotify app.   There are 4 local files both on the desktop and the iPad which are used in Spotify playlists. On the desktop...

jcous

Casual Listener

1103 Views

2 replies

0 likes

apple
local files
local ipad files
Mac
mobile device
  • 1103 Views
  • 2 replies
  • 0 likes

iphone mobile app background 3G data usage

Hi Can anyone confirm when the iphone spotify mobile app runs in the background (even when it is on pause) whether it still keeps on using up data? I've been seeing some alarmingly fast usage on my data limits recently and, having seen loads of compl...

Music Fan

Hi Can anyone confirm when the iphone spotify mobile app runs in the background (even when it is on pause) whether it still keeps on using up data? I've been seeing some alarmingly fast usage on my...

Knight511

Casual Listener

6462 Views

21 replies

0 likes

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  • 21 replies
  • 0 likes

Remove from available offline

Hi How do I remove the local file of a song which was made available for offline listening? (I want to keep the song in the play list but to "undo" available offline mode to release some space on my ipad)Thanks

Newbie

Hi How do I remove the local file of a song which was made available for offline listening? (I want to keep the song in the play list but to "undo" available offline mode to release some space on m...

Joe

Community Legend

985 Views

1 replies

0 likes

  • 985 Views
  • 1 replies
  • 0 likes

Solved!! No more space!

Hi! I just realized my iPhone is getting full because of my Spotify account. I`ve reduced the number of offline playlist as I don`t use them, but it doesn`t give me anymore space? How do I do this? Right now I can`t even take photos with my iPhone as...

Newbie

Hi! I just realized my iPhone is getting full because of my Spotify account. I`ve reduced the number of offline playlist as I don`t use them, but it doesn`t give me anymore space? How do I do this? R...

Taylor

Community Legend

877 Views

1 replies

0 likes

  • 877 Views
  • 1 replies
  • 0 likes

Not able to sync any songs for offline playlists on iPhone 5

My spotify account won't sync any of my music to be used offline. Even when I am comes text to wifi it just gets stuck on syncing the first songs so no others sync. I tried making a WHOLE new spotify account but I'm still have this problem. It's kill...

Newbie

My spotify account won't sync any of my music to be used offline. Even when I am comes text to wifi it just gets stuck on syncing the first songs so no others sync. I tried making a WHOLE new spotify...

MichaelJerzak

Composer

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Solved!! Spotify iPhone offline syncing issues - tracks sync then dissapear

I am using latest version of Spotify app, premium subscriber, on iPhone 3GS. I am only using it to sync Spotify tracks, no personal mp3s or anything. I have sync'd a bunch of playlists. Now, whenever I try and sync more, it will sync the 'new' tracks...

Regular

I am using latest version of Spotify app, premium subscriber, on iPhone 3GS.   I am only using it to sync Spotify tracks, no personal mp3s or anything.   I have sync'd a bunch of playli...

MichaelJerzak

Composer

2222 Views

3 replies

0 likes

  • 2222 Views
  • 3 replies
  • 0 likes

spotify is hanging

Hi there, I'm using Spotify premium for a week and it is not working on my phone. Every song stops after a few seconds and goes ahead for another few seconds..It's really annoying Maybe some of you guys have the same problem?

Visitor

Hi there, I'm using Spotify premium for a week and it is not working on my phone. Every song stops after a few seconds and goes ahead for another few seconds..It's really annoying Maybe some of you g...

k_goossens

Newbie

691 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Lost all my playlist!!

All my playlists and songs are gone. I have logged in via spotify U/N and facebook...even de-linked facebook per another suggested post. Any help here? Both my desktop and iphone are this way and my account profile shows I am a premium subscriber.

Newbie

All my playlists and songs are gone.  I have logged in via spotify U/N and facebook...even de-linked facebook per another suggested post.  Any help here?  Both my desktop and iphone ar...

Peter__

Community Legend

985 Views

5 replies

0 likes

  • 985 Views
  • 5 replies
  • 0 likes

Solved!! New phone, no longer have premium?

Hi! I recently switched phones from the iPhone 4 to the iPhone 4S. My premium is no longer linked to my account. My premium purchase was on 4/21. Help?

Casual Listener

Hi! I recently switched phones from the iPhone 4 to the iPhone 4S. My premium is no longer linked to my account. My premium purchase was on 4/21. Help?

MichaelJerzak

Composer

1110 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

spotify offline playlists

When trying to download my playlists for later on my ipod, the downloading quits after about 20-30 songs despite no change in my connection or playlists. Restarting the app and reconnecting to my WiFi still does not fix it. Any suggestions

Casual Listener

When trying to download my playlists for later on my ipod, the downloading quits after about 20-30 songs despite no change in my connection or playlists. Restarting the app and reconnecting to my WiF...

Braxton87

Casual Listener

451 Views

2 replies

0 likes

  • 451 Views
  • 2 replies
  • 0 likes