iOS 16 Spotify widget not loading (black)

[MrRobot135]

I have added the Spotify widget to my Home Screen and it was perfect for a few days but then it went black and never loaded. I have rebooted my phone, logged out and in as well as reinstalling the app. Nothing works. I hope this can get fixed. Thanks

Plan

Premium

Country

England

Device

iPhone 11

 

[AlejaR]

Hey @MrRobot135,

Thanks for posting in the Community and welcome.

In this case, we'd like to gather some additional info. Would you mind sending us the exact Spotify version you are currently running on the affected device?

On another note, and just to confirm, is this happening no matter what content you're playing in your device or does it happen with a specific playlist album? If not sure, it'd be awesome if you could check.

Lastly, did you notice if this started to happen after a specific event such as an OS update? If yes, please send us the details.
 

Keep us in the loop!

[MrRobot135]

Hello, thanks for getting back so quickly.

My Spotify version is 8.7.94.551 and my phone is on iOS 16.2

this occurs with every playlist or album and sometimes it doesn’t even load which is what is happening at the time of writing.

It occurs with low power mode on and off too

It was working fine while I was on the same os version and I have not changed any settings to do with the phone.

Thanks a lot.

[AlejaR]

Hey @MrRobot135,

Thanks for your reply and for the info shared.

In this case, we'd like to continue investigating this further. For starters, is this happening when you open a different account in the affected device? If not sure, it'd be awesome if you could check. You can ask for the account of a relative or a friend to open it in your device and check.
 

On another note, is this happening over WiFi? 3G/4G? Both? Do you notice any difference if you switch the internet red you're using? Do you use a VPN? If yes, try switching it off.
 

Keep us in the loop!

[MrRobot135]

Hello,

It seemed to be an issue in both a Wi-Fi connection and on data. I do not use a VPN

When I logged into a family members account (Spotify free account) it seemed to work perfectly. I logged back into my account and seemed to work perfectly.

I find this slightly odd as I had all ready logged out and in as well as logging in again after re installing the app. Maybe it was the signing into another account that helped.

Thank you for allowing me to have a great first experience on Spotify support and replying quickly.

Have a great day!

[AlejaR]

Hey @MrRobot135,

Thanks for your reply 🙂

We really appreciate you keeping us posted about this inconvenience and we're happy to know that is now fixed. If the app starts to behave again, you can log out and log in twice onto your account, so the system will refresh. If this doesn't do the trick, you can always reach out and we'll help you 🙂

If anything else comes up, the Community will always be here for you.

[MrRobot135]

Thank you 😊

[JakeMor]

Hi, I’m also having this issue. Logging in and out multiple times, deleting the app and the widget, restarting my phone all haven’t worked. Logging into another account fixed it for that account, but logging back into my main account has not fixed it after switching back.

[JakeMor]

The widget feature seems to be broken for iOS 16. This issue has happened multiple times and seems to come and go. The widgets will fail to update in real time. Then go from outdated info to all black with the most recent artist and placeholder images to just black and grayed out. Logging out of the app twice doesn’t fix the issue. Deleting and reinstalling the app doesn’t work. Restarting my device hasn’t helped, neither has updating to the most recent iOS version. The only way to get the widget working appears to be signing into another account(free account was tested). However signing out of that account and back into my main account just brings the issue back.

[MihailY]

Hey @JakeMor,

Thanks for reaching out.

Can you please let us know your device model, OS version and Spotify version, so we can forward this to the relevant team?

Looking forward to your reply.

[Ten_05]

Mine is also like that my device model is iphone 11 and I’m on ios 16.3 (the most updated version)

[yilmazozkn]

I have same issue as @JakeMor for iphone 14 pro with latest version

[Lyubka]

Hey @yilmazozkn,

Thank you for you reply in this thread.

In this case, we'd like to gather as much info as possible. Would you mind letting us know what troubleshooting you've tried so far? This'll help us avoid repeating steps.

We'll be on the lookout for your answer.