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Hi,
I have had an account on Spotify for a while. Somehow the linkage between Spotify and Facebook has broken though. I re-added the app to my facebook account last week, only to find that it created a new, completely separate account for me, which I do not want, and now I am unable to log into.
Please could someone contact me regarding this?
Many Thanks.
Thank you,
Yes, I have done this already. However, can you delete the "new" account please? The email details on my old account need updating, but I cannot update them because the email address has been used for the "new" account I didn't want.
Thanks.
Hi AL090187
Since your new account is linked to a separate address, I'll need that email in order to locate it.
If you're not comfortable posting it here you can fill out our contact form. We can then take care of that for you.
same here.
you are not all alone!
I need help too! All of my playlists are gone and I have no clue what my spotify username and password is!!
Hello,
I accidently made a new account. All my playlists and followers/following are on the old one account. Is there any possibility I can get the new account deleted/deactivated and get back to my old account?
I only have Spotify Free at the moment.
I hope you can help me
Regards Jeffrey
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
my first account was link'd to facebook. i have removed the spoitfy app from facebook by mistake. when i tried to logg in via spotify i had to either logg in with facebook or logg in with a spotify account. so now i have a new profile. i've seen another person posted a thread with same problem. you have assisted him to contact spotify team and i think i will do the same. thanx.
Hey,
I have the same problem. Disconnected Facebook from Spotify, was forced to log in into spotify again and spotify created a new account without premium and playlists. I presume that both accounts were created with a facebook login, so sadly your instructions won't help in my case. Please make my premium account work again since the direct support was'nt encouraged enough to help me...
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
@Peter :
I've deleted the Spotify App on Facebook via Facebook settings...
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
@Peter wrote:
@user-removed - Ah nasty, support will need to lend a hand. Have you heard back from them at all?
Yes...3 out of 4 times they've sent me these automatically generated messages...
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Here the case number: 01935268
Hopefully you can help me...
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hey @user-removed did you reply back to the automated email you received with that case number? If you haven't done that please go ahead and do so--someone from the team will get back to you shortly.
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