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Having two accounts issue.

Having two accounts issue.

After deactivating my facebook account, my original spotify account deactivated as well. As a result, I made another spotify account without connecting to facebook. Later, I reactivated my facebook account and wanted to re-use my original spotify account but I cannot seem to open it. However, I can view my original profile.

How can I use or recover my original account? Is it lost?

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The support team should be able to salvage the content for you if you would like. If that is something that you want, get in touch with the customer services team directly using the online contact form and they will be able to lend a hand. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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