Premium purchased but not active in web interface

[ctbenard]

Hi all,

I've purchased a subscription to Spotify Premium via my mobile device to be charged to my provider. I've received a receipt for the initial charge and premium works on my phone. It doesn't work when I login to the web interface with the same credentials. Am I missing something? Do I have to purchase premium separately for difference devices or is there an issue here?

Thanks!

Carlen

[Peter__]

Hey @ctbenard 🙂 

What is the Spotify username shown on the receipt? 

Peter

[ctbenard]

Hi Peter,

thanks for getting back to me. The username is 'ctbenard'

Thanks

[Peter__]

And if you log into your online overview using that username and your Spotify password it doesn't say you have premium? 

Peter

[ctbenard]

Hi Peter,

It sure doesn't. It says I have the option to try it for 30 days. Also something else I've noticed (not sure if it's relevant) but when I created my account I never linked it to my facebook account. My mobile app reflects that but the web application shows my profile picture as my facebook picture.

Thanks

[Peter__ · Accepted solution]

Can you try logging out and back in again? 

It sounds like the web app is automatically logging you in via Facebook for some reason.

Peter

[ctbenard1]

Hi Peter,

Looks like that did the trick. I thought I had told Chrome to not store cookies from Facebook, but I was mistaken. Either way I've merged the accounts and all is working now!

Thanks very much for the help

Thanks