Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 412515 Views
  • 965 replies
  • 108 likes
  • Account
  • 412515 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1179596 Views
  • 119 replies
  • 115 likes
  • Account
  • 1179596 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101070 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101070 Views
  • 68 replies
  • 10 likes

No me deja canjear el pin virtual

Compre la membresia de "Pin virtual Spotify Premium 1 mes" y cuando canjeeo el codigo me aparece "Se produjo un error. Vuelve a intentarlo o visita nuestra página de ayuda."

  • Visitor
  • Compre la membresia de "Pin virtual Spotify Premium 1 mes" y cuando canjeeo el codigo me aparece "Se produjo un error. Vuelve a intentarlo o visita nuestra página de ayuda."
  • Billy-J
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

am i hacked?

Hello, the problem is that i have this happen for the second time. i randomly get some obscure/vulgar russian songs liked on my account. Cleaned the connections, apps, changed password. but now those awful artists just hang there in my library! How d...

  • Visitor
  • Hello, the problem is that i have this happen for the second time. i randomly get some obscure/vulgar russian songs liked on my account.  Cleaned the connections, apps, changed password.  ...
  • Billy-J
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 132 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't connect to Google Nest Mini

I'm unable to connect Spotify to my Google Nest Mini from any device logged into my account. I can connect to my wife's Nest Mini, and she can connect to my Nest Mini (as well as her own).I have:1. Rebooted the Nest Mini2. Unlinked/relinked my Spotif...

  • Casual Listener
  • I'm unable to connect Spotify to my Google Nest Mini from any device logged into my account. I can connect to my wife's Nest Mini, and she can connect to my Nest Mini (as well as her own). I have: ...
  • gawyndragonspawn
  • Casual Listener
  • 269 Views
  • 5 replies
  • 0 likes
  • 269 Views
  • 5 replies
  • 0 likes

Accessing spotify with a duo account

My husband created a duo account so that I have my own profile which I use on my phone. I then tried to access spotify on my laptop but I didn't have the password. I tried accessing it using the cell number, but when I entered my number it said it di...

  • Visitor
  • My husband created a duo account so that I have my own profile which I use on my phone.  I then tried to access spotify on my laptop but I didn't have the password.  I tried accessing it us...
  • Bittencourt
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • Account
  • 96 Views
  • 1 replies
  • 0 likes

How do I change my country and update my payment method?

My current plan is in South Africa and I want to change to UK. If I try to enter my UK credit card details, it says it doesn't match my country but when I try to change my country to UK it says the plan doesn't exist. How do I resolve this?

  • Visitor
  • My current plan is in South Africa and I want to change to UK. If I try to enter my UK credit card details, it says it doesn't match my country but when I try to change my country to UK it says the p...
  • Not applicable
  • 119 Views
  • 2 replies
  • 0 likes
  • 119 Views
  • 2 replies
  • 0 likes

Superuser Contribution I couldn't log in it said I didn't have an account even though I do

I've always used the continue with google option to log in to my account but now I pick that option and it says that I don't have an account linked to it so now I lost all my playlists I made another account but I wanna get my playlists back

  • Casual Listener
  • I've always used the continue with google option to log in to my account but now I pick that option and it says that I don't have an account linked to it so now I lost all my playlists I made another...
  • Saranyapong
  • Newbie
  • 142 Views
  • 2 replies
  • 0 likes
  • 142 Views
  • 2 replies
  • 0 likes

Superuser Contribution Allow Tracking?? ( ! )

Plan Premium*Country - USA Device(iPhone 7)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've never had this happen but when I upgraded my phone and downloaded Spotify for it (it gets 3 devices it can sync with and I onl...

  • Casual Listener
  • Plan  Premium* Country - USA   Device (iPhone 7) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've never had this happen but when I up...
  • damiandaviid
  • Visitor
  • 2095 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
  • 2095 Views
  • 6 replies
  • 0 likes

Solved!! Cannot access Spotify free

Have been using Spotify Free but now cannot, "Get Spotify Premium to listen" message and cannot connect to outputs. Have uninstalled and reinstalled to no avail.

  • Casual Listener
  • Have been using Spotify Free but now cannot, "Get Spotify Premium to listen" message and cannot connect to outputs. Have uninstalled and reinstalled to no avail.
  • Pottering
  • Casual Listener
  • 213 Views
  • 5 replies
  • 0 likes
  • 213 Views
  • 5 replies
  • 0 likes

Where can I see all the devices my account is logged into?

I know there is the option to "Sign out everywhere", but I am wanting to see all the devices and places that my account is signed into.

  • Casual Listener
  • I know there is the option to "Sign out everywhere", but I am wanting to see all the devices and places that my account is signed into.
  • ladhaeran
  • Newbie
  • 3485 Views
  • 3 replies
  • 2 likes
  • 3485 Views
  • 3 replies
  • 2 likes

My "Spotify Receipt" is not in a language that I understand

I recently updated my payment method, and I received a receipt via email. This receipt is in a language that I don't understand. I can't read or speak it. It looks like one of the native languages in my country, but I can't be 100% sure. The second h...

  • Visitor
  • I recently updated my payment method, and I received a receipt via email. This receipt is in a language that I don't understand. I can't read or speak it. It looks like one of the native language...
  • Billy-J
  • Spotify Star
  • 128 Views
  • 1 replies
  • 1 likes
  • 128 Views
  • 1 replies
  • 1 likes

no me deja ingresar a mi cuenta y quiero cancelar el premium

no me deja ingresar a mi cuenta ya que dice que la combinación de mi correo y contraseña no es correcta y no me deja ingresar desde otro dispositivo y quiero quitar el premium ya que en esa cuenta estaban los datos de mi tarjeta y no sé como hacerlo

  • Visitor
  • no me deja ingresar a mi cuenta ya que dice que la combinación de mi correo y contraseña no es correcta y no me deja ingresar desde otro dispositivo y quiero quitar el premium ya que en esa cuenta es...
  • Billy-J
  • Spotify Star
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

How do I subscribe and post on a thread

I am having trouble e we other inviting collaborators too but the link works for some people and not for others. How do I subscribe and post this info on the community thread and how do I know that I’ve voted and will be notified when it is resolved ...

  • Newbie
  • I am having trouble e we other inviting collaborators too but the link works for some people and not for others. How do I subscribe and post this info on the community thread and how do I know that I...
  • Billy-J
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Tengo 2 cuentas de Spotify con el mismo correo

Tenía una cuenta abierta con un correo y mi hermana me iba a compartir Spotify premium para duo me meti al link Que Ella me envió y la página me sugirió una cuenta y creí que esa era la mía pero no era y ahora no logro volver a iniciar sección en mi ...

  • Visitor
  • Tenía una cuenta abierta con un correo y mi hermana me iba a compartir Spotify premium para duo me meti al link Que Ella me envió y la página me sugirió una cuenta y creí que esa era la mía pero no e...
  • Jose_M
  • Spotify Star
  • 353 Views
  • 5 replies
  • 0 likes
  • 353 Views
  • 5 replies
  • 0 likes

Paid for premium, but my account didn't update

I bought the premium plan but my account didnt upgrade to premium, even though i paid. WHat should i do?

  • Visitor
  • I bought the premium plan but my account didnt upgrade to premium, even though i paid. WHat should i do?  
  • Billy-J
  • Spotify Star
  • 110 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 110 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Device list contains old entries

Device list contains old entries. Every time a disable the amazon skill and reeanble it it creates a new entry and the old ones still remains

  • Roadie
  • Device list contains old entries. Every time a disable the amazon skill and reeanble it it creates a new entry and the old ones still remains
  • MartinT
  • Moderator
  • 102 Views
  • 2 replies
  • 0 likes
  • 102 Views
  • 2 replies
  • 0 likes

I cannot get adult verification

I had no problem playing explicit version of songs but today it stopped playing and I cannot find where I can verify that I am an adult. I'm trying to listen to new taylor swift album for godssake

  • Visitor
  • I had no problem playing explicit version of songs but today it stopped playing and I cannot find where I can verify that I am an adult. I'm trying to listen to new taylor swift album for godssake
  • TanyaS
  • Rising Star 2
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

I paid my premium individual account.

I paid my premium individual account but I still listen to ads. I received a message stating that I will receive my bill by May 19. But why am I listening to ads? I wanted to pay again and I couldn't. I want Spotify to charge my account monthly. I ca...

  • Visitor
  • I paid my premium individual account but I still listen to ads. I received a message stating that I will receive my bill by May 19. But why am I listening to ads? I wanted to pay again and I couldn...
  • ribezaz
  • Rising Star 1
  • 89 Views
  • 1 replies
  • 1 likes
  • 89 Views
  • 1 replies
  • 1 likes