Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 412567 Views
  • 965 replies
  • 108 likes
  • Account
  • 412567 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1179761 Views
  • 119 replies
  • 115 likes
  • Account
  • 1179761 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101073 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101073 Views
  • 68 replies
  • 10 likes

Solved!! Error "Este formulario ha caducado. Por favor, vuelve a cargar la página e inténtalo de nuevo"

Posiblemente, he usado mi cuenta en algun sitio y olvide de desconectar y el otro dia que intentaba escuchar, me salia el mensaje que alguien lo estaba usando.Despues de desconectar de todos los sitios y cambiar la contraseña, al entrar en Spotify po...

  • Regular
  • Posiblemente, he usado mi cuenta en algun sitio y olvide de desconectar y el otro dia que intentaba escuchar, me salia el mensaje que alguien lo estaba usando. Despues de desconectar de todos los si...
  • crobles
  • Newbie
  • 3559 Views
  • 5 replies
  • 0 likes
  • 3559 Views
  • 5 replies
  • 0 likes

Troubles logging in

Hi I log in my account it's goes black screen then it's close I unstalled it and reastart my phone still doesn't work need help please

  • Newbie
  • Hi I log in my account it's goes black screen then it's close I unstalled it and reastart my phone still doesn't work need help please
  • Daniel2160
  • Newbie
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
  • 213 Views
  • 1 replies
  • 0 likes

Premium Upgrade link goes to blank page and I cant upgrade

Hi, I used to have premium spotify as part of my mobile phone company package and it was at no charge to me and ahve been enjoying premium for about 2 years. I recently changed mobile companies and premium stopped and I am now on basic (which I hate!...

  • Newbie
  • Hi, I used to have premium spotify as part of my mobile phone company package and it was at no charge to me and ahve been enjoying premium for about 2 years.  I recently changed mobile...
  • Sebasty
  • Community Legend
  • 1894 Views
  • 12 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1894 Views
  • 12 replies
  • 0 likes

Missing Local Files

Hi, I am having a few problems with the dissapperance od my loval files from my Spotify playlist. I have tried reverting Spotify back to and older version - but this does not work either. Is there any way to get these songs back onto my playlists? Ca...

  • Newbie
  • Hi,   I am having a few problems with the dissapperance od my loval files from my Spotify playlist. I have tried reverting Spotify back to and older version - but this does not work either. Is...
  • 157 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 157 Views
  • 0 replies
  • 0 likes

Someone has hacked into my premium account

Hello!Just as the title implies, I've been hacked, locked out from my premium account since 7pm, I've tried contacting costumer service to no vail, I'm worried about my credit card and other personal information, they changed my email to eltioleo.7w7...

  • Casual Listener
  • Hello! Just as the title implies, I've been hacked, locked out from my premium account since 7pm, I've tried contacting costumer service to no vail, I'm worried about my credit card and other person...
  • Jacob
  • Community Legend
  • 232 Views
  • 3 replies
  • 0 likes
  • 232 Views
  • 3 replies
  • 0 likes

Logged in from unknow device

Sometimes i change tracks etc. whenever i start spotify it says im listning on "jonathans macbook". my name aint jonathan, nor do i know anyone by that name and i dont have a mac either for that matter.i have reset my password and logged out from all...

  • Newbie
  • Sometimes i change tracks etc. whenever i start spotify it says im listning on "jonathans macbook". my name aint jonathan, nor do i know anyone by that name and i dont have a mac either for that matt...
  • iamandyhill
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 151 Views
  • 1 replies
  • 0 likes

Solved!! Disconnected from Facebook and forgot my Spotify Password

On my laptop, iphone and ipad I am using facebook account to log on to spotify. On my audio I can listen to spotify, however need my spotify password and this I forgot. If I click the forgot password feature I get as answer that I have to log on via ...

  • Regular
  • On my laptop, iphone and ipad I am using facebook account to log on to spotify.  On my audio I can listen to spotify, however need my spotify password and this I forgot.  If I click the...
  • 4808620554
  • Casual Listener
  • 696 Views
  • 11 replies
  • 0 likes
  • 696 Views
  • 11 replies
  • 0 likes

Technical Support Needed (Rare Case)

Hello,I have a few accounts I have created with Spotify which all at one point were premium accounts. For months now I have been paying for an account that I'm almost certain is my younger sisters that I have offered to pay for several months back. M...

  • Newbie
  • Hello, I have a few accounts I have created with Spotify which all at one point were premium accounts. For months now I have been paying for an account that I'm almost certain is my younger sister...
  • Jacob
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • Other
  • 179 Views
  • 1 replies
  • 0 likes

Someone changed my email address ...but im linked via Facebook??

Just now received an email that my email address that my account is linked with has been changed to an address which is not mine.My account is setup via Facebook, which does not allow me to change my email address. Its a premium account and this worr...

  • Visitor
  • Just now received an email that my email address that my account is linked with has been changed to an address which is not mine. My account is setup via Facebook, which does not allow me to change ...
  • Jacob
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • Premium
  • 138 Views
  • 1 replies
  • 0 likes

Can not change my username by connect it to Facebook

Hi, I got my premium account from Spark Data plan but I wanna change my username by link it to my facebook account. I tried thounsand times, now the facebook shows Spotify, but it is still the old name and does not connected to facebook account succe...

  • Casual Listener
  • Hi,   I got my premium account from Spark Data plan but I wanna change my username by link it to my facebook account. I tried thounsand times, now the facebook shows Spotify, but it is still t...
  • Jane-Jinyue
  • Casual Listener
  • 413 Views
  • 3 replies
  • 1 likes
  • Account
  • 413 Views
  • 3 replies
  • 1 likes

I need help now

I need help nowI need to figure out how to change which card is being billed monthly for this

  • Newbie
  • I need help nowI need to figure out how to change which card is being billed monthly for this
  • Ld100654
  • Newbie
  • 225 Views
  • 2 replies
  • 0 likes
  • 225 Views
  • 2 replies
  • 0 likes

Como deixar de usar o Facebook para logar no spotify

Eu tenho uma conta Premium que funciona normalmente, só que eu particularmente não gosto de usar o Facebook para entrar em redes sociais e até e mesmo o Spotify eu sinto meio desconfortável utilizando dessa maneira , gostaria de saber se há alguma fo...

  • Visitor
  • Eu tenho uma conta Premium que funciona normalmente, só que eu particularmente não gosto de usar o Facebook para entrar em redes sociais e até e mesmo o Spotify eu sinto meio desconfortável utilizand...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Account lockout / hijack

Hello, I have been using the same Spotify account for over 10 years. It appears that I have been locked out of my account. I have requested a password reset for my username but I didn't receive the email. I have requested a password reset against my ...

  • Newbie
  • Hello,   I have been using the same Spotify account for over 10 years.  It appears that I have been locked out of my account.  I have requested a password reset for my username but I...
  • morgannamonett
  • Music Fan
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Not enough memory? What?

I just created an account on spotify and got 7 days of premium, but the app says that my cellphone doesn't have enough memory to download the songs even with 6gb of memory free in my external sd. What should I do?

  • Newbie
  • I just created an account on spotify and got 7 days of premium, but the app says that my cellphone doesn't have enough memory to download the songs even with 6gb of memory free in my external sd. Wha...
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

Superuser Contribution Switching my Spotify off Facebook

How do I unlink my Facebook from my Spotify and make it to where I can just use a user name and login? I deactivated my fb and it keeps signing me in.

  • Newbie
  • How do I unlink my Facebook from my Spotify and make it to where I can just use a user name and login? I deactivated my fb and it keeps signing me in.
  • MonicaM_Bogota
  • Roadie
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

cannot change password!

hi i really need to change my password to spotify, but i am not allowed to do that for some reason. when i created the spotify account, it was linked with facebook, so i cannot change password on spotify's homepage, instead i am supposed to change my...

  • Visitor
  • hi i really need to change my password to spotify, but i am not allowed to do that for some reason. when i created the spotify account, it was linked with facebook, so i cannot change password on spo...
  • robinwest69
  • Newbie
  • 408 Views
  • 5 replies
  • 0 likes
  • 408 Views
  • 5 replies
  • 0 likes

Plano premium

Solicitei o plano premium e efetuei o pagamento ontemQuanto tempo até liberar minha assinatura ?

  • Casual Listener
  • Solicitei o plano premium e efetuei o pagamento ontem Quanto tempo até liberar minha assinatura ?
  • Bittencourt
  • Spotify Star
  • 235 Views
  • 4 replies
  • 0 likes
  • 235 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Facebook connection

why can't i link my facebook to my account? when i press the connect to facebook botton it's saying(under settings - account=: Sorry there has been a temporary error, please try again later. I have also tried to sign up with Facebook but it's just sa...

  • Newbie
  • why can't i link my facebook to my account? when i press the connect to facebook botton it's saying(under settings - account=: Sorry there has been a temporary error, please try again later. I h...
  • MonicaM_Bogota
  • Roadie
  • 1323 Views
  • 1 replies
  • 0 likes
  • 1323 Views
  • 1 replies
  • 0 likes

Cobrança de 10,00 reais duas vezes

Eu ativei o Spotify Premium por 7 dias gratis, poderia usar ate o dia 05/05/2017 sem pagar nada. Alguns dias depois cadastrei meu cartão de credito no Plano Premium R$16,90, Com 30 dias gratis. Poderia cancelar o plano ate dia 31/05/2017 sem pagar na...

  • Newbie
  • Eu ativei o Spotify Premium por 7 dias gratis, poderia usar ate o dia 05/05/2017 sem pagar nada. Alguns dias depois cadastrei meu cartão de credito no Plano Premium R$16,90, Com 30 dias gratis. Poder...
  • Bittencourt
  • Spotify Star
  • 494 Views
  • 2 replies
  • 0 likes
  • 494 Views
  • 2 replies
  • 0 likes

Superuser Contribution WTH Cannot Reset Password?!?

Reallly really rreally frustrating. Have not used spofity in a whille figured I'd give it another try, but with all of these problems I do not see why it would be worth it. I cannot access my account, tried to reset password and i get "could not upda...

  • Newbie
  • Reallly really rreally frustrating.  Have not used spofity in a whille figured I'd give it another try, but with all of these problems I do not see why it would be worth it.  I cannot acces...
  • MonicaM_Bogota
  • Roadie
  • 240 Views
  • 1 replies
  • 0 likes
  • Account
  • 240 Views
  • 1 replies
  • 0 likes