Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 406198 Views
  • 958 replies
  • 107 likes
  • Account
  • 406198 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175930 Views
  • 119 replies
  • 113 likes
  • Account
  • 1175930 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100020 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100020 Views
  • 68 replies
  • 10 likes

Change of subscription. Payment, now what?

I just changed from a personal account to Spotify Family invited by my daughter. Payment now being charged from her credit card.Will payment from my creditcard stop automatically or will I have to activily do anything?

  • Newbie
  • I just changed from a personal account to Spotify Family invited by my daughter. Payment now being charged from her credit card. Will payment from my creditcard stop automatically or will I have to ...
  • SuperWisdom
  • Community Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 118 Views
  • 1 replies
  • 0 likes

Moving Abroad

Hi, I am about moving abroad from Australia to Indonesia and now thinking about my Premium subscription. 1. Is there spotify Premium in Indonesia?2. Can I use the same account if I move my subscription to Indonesia? How can I do that?3. Can I keep my...

  • Newbie
  • Hi, I am about moving abroad from Australia to Indonesia and now thinking about my Premium subscription.   1. Is there spotify Premium in Indonesia? 2. Can I use the same account if I move my...
  • 100 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 100 Views
  • 0 replies
  • 0 likes

Spotify closed my free trial premium account?

Starbucks recently offered a deal where if you open an account you recieve three free months of premium. My trial is good until August. When I checked the app I was logged out. When I logged back in all my songs are gone and my premium Can someone pl...

  • Casual Listener
  • Starbucks recently offered a deal where if you open an account you recieve three free months of premium. My trial is good until August. When I checked the app I was logged out. When I logged back in ...
  • Zabreen11
  • Casual Listener
  • 121 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 121 Views
  • 1 replies
  • 0 likes

Change my suscription

Today I create my account , and i start premuim but the website only charged my credit card with one dollar and spotfy remains in free account.Please help me to turn my account to premium.without paying more

  • Newbie
  • Today  I create my account , and i start premuim but the website only charged my credit card with one dollar and spotfy remains in free account.Please help me to turn my account to premium.witho...
  • 72 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 72 Views
  • 0 replies
  • 0 likes

Assinei 2 contas sem querer

Boa Tarde, Troquei de cartão de crédito e ao inves de atualizar os dados, eu fiz outra assinatura. Como Devo Proceder? username spotify: 12181689652

  • Newbie
  • Boa Tarde,   Troquei de cartão de crédito e ao inves de atualizar os dados, eu fiz outra assinatura. Como Devo Proceder?    username spotify: 12181689652
  • Bittencourt
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • Account
  • 326 Views
  • 1 replies
  • 0 likes

Moving from one family member to another

I have a family account, my daughter has one of the accounts attached to it. I'm going to close my family account down and become a free account, her mother will be setting up a new family account. If daughter's mother sets up her family premium befo...

  • Newbie
  • I have a family account, my daughter has one of the accounts attached to it. I'm going to close my family account down and become a free account, her mother will be setting up a new family account. I...
  • 174 Views
  • 0 replies
  • 0 likes
  • Premium
  • 174 Views
  • 0 replies
  • 0 likes

Bought 3 months subscription in promotion and expired in 1 month

Well, i paid my spotify premium in 18 april when they were giving a promotion of "pay 1 month get 2" Well after 1 month my subscription is now expired. I feel myself actually scammed because i wouldn't pay if it was just for 1 month. Anyway, since co...

  • Newbie
  • Well, i paid my spotify premium in 18 april when they were giving a promotion of "pay 1 month get 2"   Well after 1 month my subscription is now expired. I feel myself actually scammed because...
  • 284 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 284 Views
  • 0 replies
  • 0 likes

No puedo usar mi cuenta premium

Buenos días. El día 17/05/2016 millas Pague Suscripción un Aun Pero premium no puedo Como utilizar los Beneficios Que esta offers. Mi Cuenta premium ESTABA EN PAUSA en Pero Despues de 2 meses Ya la he Recuperado.

  • Newbie
  • Buenos días.   El día 17/05/2016 millas Pague Suscripción un Aun Pero premium no puedo Como utilizar los Beneficios Que esta offers. Mi Cuenta premium ESTABA EN PAUSA en Pero Despues de 2 mese...
  • MaryC1
  • Spotify Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 218 Views
  • 1 replies
  • 0 likes

Account

You guys charged me 4.99 when i only wanted the .99. I never paid for the 4.99. I'm still on my first month on Spotify.

  • Newbie
  • You guys charged me 4.99 when i only wanted the .99. I never paid for the 4.99. I'm still on my first month on Spotify.
  • 96 Views
  • 0 replies
  • 0 likes
  • Account
  • 96 Views
  • 0 replies
  • 0 likes

If i have a premium subscription for 3 months, can i still register for the student discount?

I have a 3 month premium subscription and want to know if I do the student discount now, will it bill me $5 a month after the 3 month subscription is over or will it cancel the 3 month subscription and bill me now? The 3 month subscription says it wi...

  • Newbie
  • I have a 3 month premium subscription and want to know if I do the student discount now, will it bill me $5 a month after the 3 month subscription is over or will it cancel the 3 month subscription a...
  • MaryC1
  • Spotify Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 213 Views
  • 1 replies
  • 0 likes

Solved!! Ineligible for 2 months $0.99 offer, but I've never tried Premium before.

Hello,I have just received an offer for 2 months Premium for $0.99 but when I try to subscribe for this offer. It states that I am ineligible because I've previously signed up for a Premium trial or subscription. That is simply not true. I have been ...

  • Newbie
  • Hello, I have just received an offer for 2 months Premium for $0.99 but when I try to subscribe for this offer. It states that I am ineligible because I've previously signed up for a Premium trial o...
  • user-removed
  • Not applicable
  • 1062 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1062 Views
  • 5 replies
  • 0 likes

Solved!! Unsubscribe

i know i have subscribed to spotify premium but i want to cancel it now. I tried to do it under subscription but it doesn't show any "update details" button, it says i am currently on spotify free for 30 days but i wonder why i can play even offline ...

  • Casual Listener
  • i know i have subscribed to spotify premium but i want to cancel it now. I tried to do it under subscription but it doesn't show any "update details" button, it says i am currently on spotify free fo...
  • LordRollin
  • Community Legend
  • 782 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 782 Views
  • 4 replies
  • 0 likes

Gift card balance in my Family account not being deducted at new rate (14.99/mo)

When i switched to a family plan (3 people) earlier this year, my gift card balance was good to keep my account going at $19.99/mo for many months before my credit card would be charged.Now that the family plan has changed to a flat rate of $14.99 i ...

  • Casual Listener
  • When i switched to a family plan (3 people) earlier this year, my gift card balance was good to keep my account going at $19.99/mo for many months before my credit card would be charged. Now that th...
  • LordRollin
  • Community Legend
  • 280 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 280 Views
  • 3 replies
  • 0 likes

Solved!! Banner for premium promotion - 3 months for 9.99 issue

I tried to purchase the premium through a promotional banner in the app, but when I purchased it, it was the regular price.How do I get a hold of customer service to get the pricing/expiration fixed?

  • Casual Listener
  • I tried to purchase the premium through a promotional banner in the app, but when I purchased it, it was the regular price. How do I get a hold of customer service to get the pricing/expiration fixe...
  • Drake69
  • Casual Listener
  • 641 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 641 Views
  • 4 replies
  • 0 likes

No me aparece el premium en mi cuenta

Hola, ayer he comprado el premium de 3 meses por 0,99 céntimos para mí cuenta en mi iPhone 6, y me han descontado el dinero de la cuenta, ya cerré sesión y volví a abrirla y desinstale el spotify y lo volví a instalar pero sigue sin irme el premium, ...

  • Newbie
  • Hola, ayer he comprado el premium de 3 meses por 0,99 céntimos para mí cuenta en mi iPhone 6, y me han descontado el dinero de la cuenta, ya cerré sesión y volví a abrirla y desinstale el spotify y l...
  • 251 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 251 Views
  • 0 replies
  • 0 likes

Activated premium on wrong Spotify account.

Hi! I got a year free Premium form my cell phone network provider (Chess) but when I activated it I messed up and activated it for the wrong account. I need to get premium on the right account, how?

  • Newbie
  • Hi! I got a year free Premium form my cell phone network provider (Chess) but when I activated it I messed up and activated it for the wrong account. I need to get premium on the right account, how?
  • osornios
  • Spotify Star
  • 379 Views
  • 3 replies
  • 0 likes
  • 379 Views
  • 3 replies
  • 0 likes

Solved!! forgot password and entered wrong email

I idiotically entered the wrong email and now I can't re-set my password to log into my account.. Anyone know what I should do?'

  • Casual Listener
  • I idiotically entered the wrong email and now I can't re-set my password to log into my account.. Anyone know what I should do?'
  • markmarkmahoney
  • Casual Listener
  • 1668 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 1668 Views
  • 4 replies
  • 0 likes

Spotify Family - redeemed invite not upgrading

I have set up Spotify Premium Family. I invited my daughter who has a free account, however after following the steps to redeem and reliving back in, her account in Spotify is still showing as the free version. she logs in via Facebook. I have delete...

  • Casual Listener
  • I have set up Spotify Premium Family. I invited my daughter who has a free account, however after following the steps to redeem and reliving back in, her account in Spotify is still showing as the fr...
  • mel0075
  • Casual Listener
  • 288 Views
  • 2 replies
  • 0 likes
  • Premium
  • 288 Views
  • 2 replies
  • 0 likes

Codigo plan familiar

Buenas, mi hermano me ha enviado un codigo para unirme a su plan familiar. El problema es que actualmente tengo activada en mi cuenta spotify una prueba de 30 dias que daban en playstation4. ¿Cuando se me termine esa prueba gratuita de 30 dias podré ...

  • Newbie
  • Buenas, mi hermano me ha enviado un codigo para unirme a su plan familiar. El problema es que actualmente tengo activada en mi cuenta spotify una prueba de 30 dias que daban en playstation4. ¿Cuando ...
  • 267 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 267 Views
  • 0 replies
  • 0 likes

Solved!! Account hacked

Hi! Someone hacked in to my spotify account and changed my email, password and some personal info. Can someone help me with this?

  • Newbie
  • Hi! Someone hacked in to my spotify account and changed my email, password and some personal info. Can someone help me with this?
  • LordRollin
  • Community Legend
  • 562 Views
  • 1 replies
  • 0 likes
  • Account
  • 562 Views
  • 1 replies
  • 0 likes