Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
The summer offer with 3 months of premium for 99krDoes it include the one free month?
I've moved back to sweden from australia.I'm trying to change the payment to a swedish card but I can't because Spotify is still registered on Australia. But I can't change the country either, and I've tried the spotify tutorial.
Hi! I've been a spotify user for a very long time but I stopped using it for a while. Spotify sent me an email saying that they'll give an offer to pay 3 months for $6, so I took it (the offers ends on June 30 as that's what the email says) but I jus...
Hi guys i've got a problem, i try to change my payment method but i can't do this.When i go to the payment page the site don't show me "Update details" or something else.The site show's me only the button "stay premium". If I click it i see this mess...
I've tried everything, but still not working though I use the same account and the thing is I didn't receive any emails from you guys after I subscribed. It still says FREE
I have Spotify Premium. Yesterday my mom got an email saying that she paid for the monthly charge or whatever. But my phone is telling me that I don't have Spotify Premium. But it's telling my sister who's on the same family plan that she does. I rea...
Hey I cancelled my family plan by error and it will end at the end of the billing period. I want it to continue but can't find anywhere how to cancel my cancellation. Can anyone help me on this?Thanks!
So, I see up to 6 can use the same subscription, but how many can listen to different music online at once? Just the one? But 3 can listen offline at once. Is this right?
Hi there.. i can see if i get Spotify Family i can invite 5 ppl = 6 ppl totally. We are 7 ppl in this family - is it possible to add more?
I wanted to change the emailadress in my account, and got the message that my new email-adress was already in use. I logged in this unknown account just asking for a new password. How do I rapport this account? I want it removed and deleted.
Hola necesito ayuda tengo una cuenta gratuita linkeada a Facebook y quiero poner Facebook en mi cuenta premium pero no se como me pueden ayudar
I'm trying to cancel my premium subscription but it won't let me. When I type in my password to confirm it says it's incorrect, even though I'm 100% certain it's the correct password. Tried using incognito mode in Chrome as well as other browsers but...
I have a problem. I have been paying for spotify for the last couple of months and now I get a message that I can't use it for more than 14 days on foreign countries. How can you charge me for a service you are not providing? Please reconfirm me if t...
hi im on singtel spotify premium account can i upgrade to the family version? how to?
troubleshooting hasn't been successful. suggestions?
Hi, i wanted pay my premium subscrition, but the pay form gave me an error message, so i tried again in different hours, but spotify premium never was activated so i left that but now checking my bank account i have 3 charges of $99 MXNso i have 2 qu...
Hey thereI am using Spotify Premium for a while now, and I am super happy.I am currently staying in Indonesia, which offers free Spotify data traffic when registering over their site.I was very happy and eager to start streaming music, and not only l...
Hello,Over the last month or so I have been continually interrupted by someone else using my Spotify.It is not restricted to a time of day, but a password change and logging out of devices has not helped.Whoever is using my account appears to be real...
Hi there, i live in Brazil and i was using spotify family, today spotify announced the new spotify family plan wich is way cheaper so i wanted to change to it, when i tried at first i received a message saying that i cant make that change. So i just ...