Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 406042 Views
  • 958 replies
  • 107 likes
  • Account
  • 406042 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175757 Views
  • 119 replies
  • 113 likes
  • Account
  • 1175757 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99986 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99986 Views
  • 68 replies
  • 10 likes

Solved!! How do i make my followers make me unfollow

i think my friends or my ex gf botted me i have like 1k followers who is not even real humans i want to unfollow them but i dont want to do it one by one

  • Visitor
  • i think my friends or my ex gf botted me i have like 1k followers who is not even real humans i want to unfollow them but i dont want to do it one by one
  • Maxim
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook Login fail

My spotify account stopped working. When I opened the app on my cell phone it sent me a message that said "Something went wrong." I reinstalled Spotify and Facebook on my cell phone and when I tried to reconnect I got the same error. Has anyone had t...

  • Casual Listener
  • My spotify account stopped working. When I opened the app on my cell phone it sent me a message that said "Something went wrong." I reinstalled Spotify and Facebook on my cell phone and when I tried ...
  • Vasil
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Solved!! Playing simultaneously different music on 2 devices

Hi there, I'd like to play music on my ipad (white noise in my babies room) and also listen to music on my phone a the same time. I have a family account. Do I need to create a different account then ? Could I do it with the same email address or do ...

  • Visitor
  • Hi there,   I'd like to play music on my ipad (white noise in my babies room) and also listen to music on my phone a the same time. I have a family account. Do I need to create a different acc...
  • Maxim
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 210 Views
  • 1 replies
  • 0 likes

i work for a record label and we want to set up a verified user account

i work for a record label and we want to set up a verified user account. We can create our own playlist with our releases, and people can recognize that is from our official account

  • Visitor
  • i work for a record label and we want to set up a verified user account. We can create our own playlist with our releases, and people can recognize that is from our official account
  • Maxim
  • Spotify Star
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Superuser Contribution ad free for 30 mins, whoops we meant 3 songs...?

this has happened more than once. Usually right when I start Spotify via Iphone app. I'll get the outro "The next 30 minutes are on us after this short video" or whatever it says, then it will play commercials (not a video), then a couple songs (not ...

  • Newbie
  • this has happened more than once. Usually right when I start Spotify via Iphone app. I'll get the outro "The next 30 minutes are on us after this short video" or whatever it says, then it will play c...
  • ViktorG
  • Casual Listener
  • 2170 Views
  • 4 replies
  • 4 likes
  • 2170 Views
  • 4 replies
  • 4 likes

Superuser Contribution Cannot edit login method

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueMy Current login is using Facebook, however I want to remove this so have tried to change my login method to email/password. I can fill in the email, but after filling in the ...

  • Newbie
  • Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue My Current login is using Facebook, however I want to remove this so have tried to change my login ...
  • Eni
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volume Equalizing

The songs sound like a wanna be DJ is playing with the sound. Every song. The volume sounds like it is on 10 for a verse then jumps to 2 for the next 3 verses, the jumps back. It changes at least 20 times in each song, and won't stay consistent more ...

  • Visitor
  • The songs sound like a wanna be DJ is playing with the sound. Every song. The volume sounds like it is on 10 for a verse then jumps to 2 for the next 3 verses, the jumps back. It changes at least 20 ...
  • Ivelina
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution change country and keep family plan

payment failed suddenly? tells me that payment method does not match country, but i cannot change the country and keep the family plan? what can i do?whenever i try to change the country to switzerland it tells me that i am not allowd to have the fam...

  • Regular
  • payment failed suddenly? tells me that payment method does not match country, but i cannot change the country and keep the family plan? what can i do? whenever i try to change the country to switzer...
  • Joan
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 139 Views
  • 1 replies
  • 0 likes

Spotify library has not transferred to new phone & no email link

Recently transferred app from old phone to new & app crossed over but not linked to my account. Email with link from spotify does not log in to my account either. Been over an hour now trying to sort this & getting very frustrated. Have used saved us...

  • Visitor
  • Recently transferred app from old phone to new & app crossed over but not linked to my account. Email with link from spotify does not log in to my account either. Been over an hour now trying to ...
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Campagne MARQUEE arrêtée (solde indiponnible ?)

bonjour, suite à une campagne MARQUEE (120 €) mon solde n'est plus disponible. "L'assistance" de Spotify me raccroche au nez ou me répond à coté de ma question. Pouvez-vous m'aider ? Que devient le solde disponible après une campagne MARQUEE stoppée ...

  • Newbie
  • bonjour,   suite à une campagne MARQUEE (120 €) mon solde n'est plus disponible. "L'assistance" de Spotify me raccroche au nez ou me répond à coté de ma question. Pouvez-vous m'aider ? Que dev...
  • 47 Views
  • 0 replies
  • 0 likes
  • 47 Views
  • 0 replies
  • 0 likes

Superuser Contribution How do I block other users?

Someone follows me on Spotify. I don't want him to follow me.

  • Visitor
  • Someone follows me on Spotify. I don't want him to follow me.
  • 315nytzkgalurefnxxjr
  • Visitor
  • 679 Views
  • 4 replies
  • 0 likes
  • 679 Views
  • 4 replies
  • 0 likes

Automatically signed into family member's account

My Question or IssueI have a spotify account and my sister has a separate spotify account. However, recently I'm being automatically signed into her account, and so I proceed to log out and log into my account. This ends up logging my sister out of h...

  • Newbie
  •   My Question or Issue I have a spotify account and my sister has a separate spotify account. However, recently I'm being automatically signed into her account, and so I proceed to log out and...
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • Account
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot log into my account. None of the suggestions worked.

I set up an account yesterday. But I cannot log in. I thought it might be the password. I tried to reset it, but I don't get a link. When I try to log in with Google it tells me that my email is not registered with a Spotify account. But when I try t...

  • Casual Listener
  • I set up an account yesterday. But I cannot log in. I thought it might be the password. I tried to reset it, but I don't get a link. When I try to log in with Google it tells me that my email is not ...
  • pv281
  • Visitor
  • 367 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 367 Views
  • 3 replies
  • 0 likes

Phishing Email

Hate to admit it, but I fell for a Phishing email just now. I've never done that before! Just a heads up, in case you get it too.The website it's linking to is: https://neh.ekr.mybluehost.me/support/spot/MitID/account.php The email comes from **bleep...

Screenshot 2024-02-10 at 1.29.50 PM.png
  • Casual Listener
  • Hate to admit it, but I fell for a Phishing email just now. I've never done that before!  Just a heads up, in case you get it too. The website it's linking to is: https://neh.ekr.mybluehos...
  • kaworu_bloodpaw
  • Roadie
  • 224 Views
  • 1 replies
  • 0 likes
  • Security
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution SOY PREMIUM Y MI MÚSICA SE REPRODUCE SIEMPRE EN MODO ALEATORIO ADEMÁS DE QUE NO PUEDO DEVOLVER CANCI

Hola!Sucede que me suscribí nuevamente a Spotify Premium el pasado 27 de Julio de 2017 y quisiera saber por qué motivo mis canciones se reproducen de una manera aleatoria y no de forma ordenada en el momento que yo quiera; además quisiera saber porqu...

  • Newbie
  • Hola! Sucede que me suscribí nuevamente a Spotify Premium el pasado 27 de Julio de 2017 y quisiera saber por qué motivo mis canciones se reproducen de una manera aleatoria y no de forma ordenada e...
  • pedromunozlopez
  • Visitor
  • 1332 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 1332 Views
  • 3 replies
  • 0 likes