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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 412108 Views
  • 965 replies
  • 108 likes
  • Account
  • 412108 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1179314 Views
  • 119 replies
  • 115 likes
  • Account
  • 1179314 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100941 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100941 Views
  • 68 replies
  • 10 likes

Student Discount with Prepaid Card

So I received a prepaid card for christmas and entered that code to get 6 months of premium. However, I learned there was a student discount, so I was wondering if I can use the student discount on this prepaid card and extend the subscription to 12 ...

  • Newbie
  • So  I received a prepaid card for christmas and entered that code to get 6 months of premium. However, I learned there was a student discount, so I was wondering if I can use the student discoun...
  • jpjonesrp
  • Newbie
  • 754 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 754 Views
  • 3 replies
  • 0 likes

free for how long

So i just downloaded the app for free w/out knowing the payement thing and i wanted to know how long it will be free

  • Newbie
  • So i just downloaded the app for free w/out knowing the payement thing and i wanted to know how long it will be free
  • Jordi
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Only recognised as Premium account on one out of 3 devices

I'm new to Spotify & just subscribed to Premium and get it on my laptop but not my other devices. Have tried uninstalling & installing again but still when I login it only recognises me as having a Premium account on my laptop not my phone or tablet....

  • Music Fan
  • I'm new to Spotify & just subscribed to Premium and get it on my laptop but not my other devices. Have tried uninstalling & installing again but still when I login it only recognises me as ha...
  • chrystal1
  • Music Fan
  • 201 Views
  • 4 replies
  • 0 likes
  • 201 Views
  • 4 replies
  • 0 likes

Can't add facebook to existing spotify.

They have different email addresses but I went to Spotify > Social Network > Connect to Facebook on my Mac. It asked for permission, but after agreeing, it then redirected to a page with text that merely said "ok." No formatting. No other script. Jus...

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  • Casual Listener
  • They have different email addresses but I went to Spotify > Social Network > Connect to Facebook on my Mac. It asked for permission, but after agreeing, it then redirec...
  • Jordi
  • Community Legend
  • 451 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 451 Views
  • 4 replies
  • 0 likes

premium troubles

So for Christmas I got a $10 Spotfiy gift card that said I could choose what service I wanted. I was hoping that I could get the 3 months of Premium for $1 and I chose the "choose another payment option" so that I could use the money on the gift card...

  • Newbie
  • So for Christmas I got a $10 Spotfiy gift card that said I could choose what service I wanted. I was hoping that I could get the 3 months of Premium for $1 and I chose the "choose another paymen...
  • Amarro
  • Community Legend
  • 344 Views
  • 3 replies
  • 1 likes
  • 344 Views
  • 3 replies
  • 1 likes

gift subscription mistake

I bought my dad a 6-month subscription and while I was setting up a new account for him, I was already automatically logged in to my account, and the gift card went into my account, not his new one. The user interface did not give me an option to add...

  • Newbie
  • I bought my dad a 6-month subscription and while I was setting up a new account for him, I was already automatically logged in to my account, and the gift card went into my account, not his new one. ...
  • Liam
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 146 Views
  • 1 replies
  • 0 likes

Deleting my account

Hi,I have a permium spotify account which I want to deactivate. the username was hennydr but I am not sure of the password or e-mail I used. please help!!!

  • Newbie
  • Hi, I have a permium spotify account which I want to deactivate. the username was hennydr but I am not sure of the password or e-mail I used. please help!!!
  • Liam
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Not getting my 2 free months?!

So I just redeemed a gift card with the value 99SEK(Swedish krona), which should cover up for a month of spotify premium. On Spotifys homepage it said "Buy one month of premium and you'll get two months free". But when I'd entered the code it said th...

  • Newbie
  • So I just redeemed a gift card with the value 99SEK(Swedish krona), which should cover up for a month of spotify premium. On Spotifys homepage it said "Buy one month of premium and you'll get two mon...
  • mikemullin
  • Newbie
  • 381 Views
  • 4 replies
  • 2 likes
  • Other
  • 381 Views
  • 4 replies
  • 2 likes

Spotify premium.

I've got a spotify premium code for 3 months. There's this girl I'll probably end up togheter with and I really want her to get those 3 months premium on her account but I don't want to have to log in on her account for that :/. I cannot just give he...

  • Newbie
  • I've got a spotify premium code for 3 months.  There's this girl I'll probably end up togheter with and I really want her to get those 3 months premium on her account but I don't want to have t...
  • Liam
  • Community Legend
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Buy Premium with Psc

Hello,I want to buy the Spotify 3 Month Premium fpr 0,99 €.It would work with my kredit card but how can i pay it with a normal Paysafecard ?

  • Newbie
  • Hello, I want to buy the Spotify 3 Month Premium fpr 0,99 €. It would work with my kredit card but how can i pay it with a normal Paysafecard ? 🙂
  • Liam
  • Community Legend
  • 613 Views
  • 1 replies
  • 0 likes
  • Premium
  • 613 Views
  • 1 replies
  • 0 likes

Forgotten password, wrong email used in sign up

I signed up to Spotify using e-mail, but I accidentally used an e-mail address I no longer have control of (It was banned for spam or something). Now I'm in a situation where I want to cancel the subscription, as I signed up for my free month trial, ...

  • Newbie
  • I signed up to Spotify using e-mail, but I accidentally used an e-mail address I no longer have control of (It was banned for spam or something).  Now I'm in a situation where I want to cancel t...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Premium for 0,99€ via Paysafecard?

HiJust wanted to buy spotify premium with my paysafecard, but always when I'm trying to select Paysafecard as payment option it shows me the normal price for premium. Is that intended? sincerely

  • Newbie
  • Hi Just wanted to buy spotify premium with my paysafecard, but always when I'm trying to select Paysafecard as payment option it shows me the normal price for premium. Is that intended?   ...
  • GeertBitterbal
  • Casual Listener
  • 5546 Views
  • 4 replies
  • 0 likes
  • 5546 Views
  • 4 replies
  • 0 likes

Gift card problems

I purchased 6 months of spotify premium with two separate gift cards (30 dollars each) but it only shows up as I have paid for 3. It says I have paid with both cards but only for the next three months. I want my full 6 months worth. Please help!

  • Newbie
  • I purchased 6 months of spotify premium with two separate gift cards (30 dollars each) but it only shows up as I have paid for 3. It says I have paid with both cards but only for the next three month...
  • Liam
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Upgraded, Still Getting Ads

Hello, I recently upgraded my spotify subscription to premium. When I play music on my phone, I'm still getting ads. I logged out and logged back in with the username JDRoger, and also tried uninstalling/reinstalling the app to no avail. Help? Thanks...

  • Newbie
  • Hello,   I recently upgraded my spotify subscription to premium. When I play music on my phone, I'm still getting ads. I logged out and logged back in with the username JDRoger, and also tri...
  • Liam
  • Community Legend
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Need Help Changing Country

I need help changing my country setting. I was in the UK and now am in the US, and will shortly move to Australia. I previously had Spotify Unlimited but now am on Free. When I go to the 'Edit Profile' page, it says that to change my country setting,...

  • Casual Listener
  • I need help changing my country setting.  I was in the UK and now am in the US, and will shortly move to Australia.  I previously had Spotify Unlimited but now am on Free.     ...
  • OviiiOne
  • Community Legend
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

S

  • Casual Listener
  • partenensis
  • Casual Listener
  • 85 Views
  • 1 replies
  • 0 likes
  • Account
  • 85 Views
  • 1 replies
  • 0 likes

Bought premium for 1 month via iTunes but my account is still free

5 days ago I bought premium for 1 month. I got subscription and receipt e-mails. I tried to contact with spotify's and iTunes's support 4 days ago. Spotify's support wanted my account's e-mail address and said they will check it. I sent it. But they ...

  • Casual Listener
  • 5 days ago I bought premium for 1 month. I got subscription and receipt e-mails. I tried to contact with spotify's and iTunes's support 4 days ago. Spotify's support wanted my account's e-mail addres...
  • ArgCrs
  • Casual Listener
  • 378 Views
  • 2 replies
  • 0 likes
  • Premium
  • 378 Views
  • 2 replies
  • 0 likes

Solved!! Playlist I delete are recreated in my account by someone else

I think my account is stolen. I delete playlists not created by me, and the day after they are created again. I think that someone else is using my account. I've changed last week my pwd, but again new playlists not created by me are created. Could a...

  • Newbie
  • I think my account is stolen. I delete playlists not created by me, and the day after they are created again. I think that someone else is using my account. I've changed last week my pwd, but a...
  • Peter__
  • Community Legend
  • 964 Views
  • 1 replies
  • 0 likes
  • 964 Views
  • 1 replies
  • 0 likes

Cannot Apply NUS Extra Discount?

Whenever I try to apply the student discount. It only takes me to my profile page and does nothing overall. I want to enter my NUS number but there's no field or option on the profile page to enter it. I've also been charged £9.99 for my Spotify sinc...

  • Casual Listener
  • Whenever I try to apply the student discount. It only takes me to my profile page and does nothing overall. I want to enter my NUS number but there's no field or option on the profile page to enter i...
  • Peter__
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
  • 207 Views
  • 1 replies
  • 0 likes

Moving to a non-spotify country with Premium?

Hi, I curently use spotify free and when I travel abroad I can use it for 2 weeks only. Soon, I will be relocating to a country where Spotify is not available. In case I get a premium subscription in my current location, could I continue using Spotif...

  • Newbie
  • Hi, I curently use spotify free and when I travel abroad I can use it for 2 weeks only. Soon, I will be relocating to a country where Spotify is not available. In case I get a premium subscription in...
  • Peter__
  • Community Legend
  • 477 Views
  • 1 replies
  • 0 likes
  • 477 Views
  • 1 replies
  • 0 likes