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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 483 Views
  • 0 replies
  • 7 likes
  • Security
  • 483 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 441361 Views
  • 968 replies
  • 108 likes
  • Account
  • 441361 Views
  • 968 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1196227 Views
  • 119 replies
  • 116 likes
  • Account
  • 1196227 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 107142 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 107142 Views
  • 70 replies
  • 11 likes

Fed up-- Log in/Account troubles

I am a paying Spotify Premium member-- have been for years. About a month ago, I was somehow logged out of my account, and could not for the life of me log back in again. As soon as I log in to my Spotify account, another window pops up asking me to ...

  • Casual Listener
  • I am a paying Spotify Premium member-- have been for years. About a month ago, I was somehow logged out of my account, and could not for the life of me log back in again.   As soon as I log ...
  • Peter__
  • Community Legend
  • 433 Views
  • 2 replies
  • 0 likes
  • 433 Views
  • 2 replies
  • 0 likes

disconnecting Spotify from Facebook

I have just spent the better part of an hour trying to disconnect my Spotify from Facebook, but with no sucess. Spotify will not let me log back in apart from Facebook. I did find a suggestion to go to "edit"-->"Preferences" to disconnect social medi...

  • Newbie
  • I have just spent the better part of an hour trying to disconnect my Spotify from Facebook, but with no sucess. Spotify will not let me log back in apart from Facebook. I did find a suggestion to g...
  • Peter__
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 225 Views
  • 1 replies
  • 0 likes

Double charge

Hi, I have no Idea what should I do. I have cancelled my spotify Premium, but for some reason Spotify is still charging me. They even charged me twice on september. I have contacted the customer service twice, but the customer service of Spotify is a...

  • Newbie
  • Hi,   I have no Idea what should I do. I have cancelled my spotify Premium, but for some reason Spotify is still charging me. They even charged me twice on september. I have contacted the cu...
  • user-removed
  • Not applicable
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

How do I stop my Premium ?

I can't affort the money next mounth how do i stop my payment ?

  • Newbie
  • I can't affort the money next mounth how do i stop my payment ?
  • Jordi
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Solved!! Impossible to change account password

This is my first time posting here much to my annoyance that spotify cannot even implement a password change function properly but here goes. I have been trying to change my password and cant I go to the "my profile" page go to the bottom enter my ne...

  • Visitor
  • This is my first time posting here much to my annoyance that spotify cannot even implement a password change function properly but here goes.  I have been trying to change my password and cant&n...
  • user-removed
  • Not applicable
  • 389 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 389 Views
  • 4 replies
  • 0 likes

A character in my email is invalid

My email address contains the symbol @. Just like most other peoples. When trying to download to my smart TV, Spotify tells me that this character is invalid. What do I use instead of @?

  • Newbie
  • My email address contains the symbol @. Just like most other peoples. When trying to download to my smart TV, Spotify tells me that this character is invalid. What do I use instead of @?
  • Peter__
  • Community Legend
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Double charge over 3 months for premium

Spotify has charged me 3-4 times double time. I sent message to them over week ago, but i haven't got any response. Case 01943918. If u have had same problem, how did u solve it? Sorry for bad english..

  • Newbie
  • Spotify has charged me 3-4 times double time. I sent message to them over week ago, but i haven't got any response. Case 01943918. If u have had same problem, how did u solve it? Sorry for bad engl...
  • user-removed
  • Not applicable
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Payment and trail finished

Hi was already enjoying my Spotify acct. however my 7days trail are over is there any possibilities I can get free subscription? I'm willing to upgrade my Spotify account on premium yet I don't have a Credit cart is there any way I can pay it by not ...

  • Newbie
  • Hi was already enjoying my Spotify acct. however my 7days trail are over is there any possibilities I can get free subscription? I'm willing to upgrade my Spotify account on premium yet I don't have ...
  • Jordi
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
    Unlimited
  • 181 Views
  • 1 replies
  • 0 likes

Switch Unlimited to Premium?

Hi, I am in possesion of a giftcard (€30,-) and upgraded my spotify subscription by accident to Unlimited (6 months). I wanted to upgrade to Premium (3 months). Can I still switch to spotify Premium? Thank you

  • Casual Listener
  • Hi,   I am in possesion of a giftcard (€30,-) and upgraded my spotify subscription by accident to Unlimited (6 months). I wanted to upgrade to Premium (3 months). Can I still switch to spoti...
  • ceciliabeccari
  • Casual Listener
  • 187 Views
  • 2 replies
  • 0 likes
  • 187 Views
  • 2 replies
  • 0 likes

Unable to upgrade back to Premium after credit card cancelation

Hi all, Until recently, I was a happy Premium user. Unfortunately, I had to cancel my associated credit card three weeks ago after it was stolen in my wallet. I imagine Spotify has tried to charge the monthly payment (to no avail) and has hence rever...

  • Casual Listener
  • Hi all,   Until recently, I was a happy Premium user. Unfortunately, I had to cancel my associated credit card three weeks ago after it was stolen in my wallet. I imagine Spotify has tr...
  • Peter__
  • Community Legend
  • 269 Views
  • 5 replies
  • 0 likes
  • 269 Views
  • 5 replies
  • 0 likes

liked from radio no longer in my sidebar

I have accessed this playlist as recently as a month ago but it's not showing up anymore. Any hints?

  • Casual Listener
  • I have accessed this playlist as recently as a month ago but it's not showing up anymore. Any hints?
  • Peter__
  • Community Legend
  • 194 Views
  • 3 replies
  • 0 likes
  • 194 Views
  • 3 replies
  • 0 likes

Discover card wont link to payment

I'm trying to change my payment method to my discover card but when I attempt to enter my 16 digit number the field allows only for 15 numbers I do not know why.

  • Visitor
  • I'm trying to change my payment method to my discover card but when I attempt to enter my 16 digit number the field allows only for 15 numbers I do not know why. 
  • Peter__
  • Community Legend
  • 1307 Views
  • 1 replies
  • 0 likes
  • 1307 Views
  • 1 replies
  • 0 likes

Account Hacked - Tried Everything

Hey guys, My account has been compromised by some girl in Germany, and I constantly see notifiications of songs being played on "iPhone van Zoe". I have tried "Sign out Everywhere" after changing my Facebook password, and she was STILL able to get my...

  • Casual Listener
  • Hey guys,   My account has been compromised by some girl in Germany, and I constantly see notifiications of songs being played on "iPhone van Zoe". I have tried "Sign out Everywhere" after c...
  • Peter__
  • Community Legend
  • 409 Views
  • 3 replies
  • 0 likes
  • 409 Views
  • 3 replies
  • 0 likes

Spotify thinks im abroad, when im not

I created my spotify account whille i was traveling un the UK, now im back at my home country and i cant use it anymore, it tells me that im using it abroad when im clearly not

  • Newbie
  • I created my spotify account whille i was traveling un the UK, now im back at my home country and i cant use it anymore, it tells me that im using it abroad when im clearly not
  • Peter__
  • Community Legend
  • 213 Views
  • 2 replies
  • 0 likes
  • 213 Views
  • 2 replies
  • 0 likes

Have been downgraded and still being charged

I upgraded to premium last month, I was charged and it was working for a few days but then it went back to a free account. I've contacted spotify support twice but have had no reply. I am still being charged for premium account even though my bank de...

  • Newbie
  • I upgraded to premium last month, I was charged and it was working for a few days but then it went back to a free account. I've contacted spotify support twice but have had no reply. I am still being...
  • Peter__
  • Community Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • Account
  • 129 Views
  • 1 replies
  • 0 likes

Premium or not?! HELP!

Hi guys! Please help me! I want to cancel my premium account but when I search in my profile it says that I have spotify premium until november first and then it will be free...but the point is that I have that same message since I started my premium...

  • Newbie
  • Hi guys! Please help me! I want to cancel my premium account but when I search in my profile it says that I have spotify premium until november first and then it will be free...but the point is that ...
  • Grace
  • Spotify
  • 139 Views
  • 2 replies
  • 0 likes
  • 139 Views
  • 2 replies
  • 0 likes

Facebook and spotify account detachment

Hello! I've been trying to disconnect my Facebook from my spotify account because I just don't want to have to log in through Facebook any longer.. I submitted, but I still haven't heard back..Please helpOh & the case(?) # is 01968347Thank you!

  • Newbie
  • Hello! I've been trying to disconnect my Facebook from my spotify account because I just don't want to have to log in through Facebook any longer.. I submitted, but I still haven't heard back.. Plea...
  • Jordi
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

switching from free to premium

So I'm trying to switch from free to premium and I'mlogged into my account and everything so when I go into the process of the 30 day free trial and I press the proceed button it says I have an incorrect password, but I'm logged in and everything. pl...

  • Newbie
  • So I'm trying to switch from free to premium and I'mlogged into my account and everything so when I go into the process of the 30 day free trial and I press the proceed button it says I have an incor...
  • MichaelW
  • Community Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Not able to redeem this code

Hi there, When I try to redeem my 3month subscription card it won't let me. When I go and select one of the two options either being the 6months unlimited or the 3month premium. I click the 3month premium and then it says "We are currently not able t...

  • Casual Listener
  • Hi there, When I try to redeem my 3month subscription card it won't let me. When I go and select one of the two options either being the 6months unlimited or the 3month premium. I click the 3month pr...
  • MattSuda
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 175 Views
  • 1 replies
  • 0 likes

Triple charge and no help

Complained on the 16th that I'd been triple charged. Advisor sent a link to fill out a contact form. Filled out and got an email saying spotify were looking into my case within 5 minutes. Haven't heard from you since. Just want my £9.99 back.

  • Casual Listener
  • Complained on the 16th that I'd been triple charged. Advisor sent a link to fill out a contact form. Filled out and got an email saying spotify were looking into my case within 5 minutes. Haven't hea...
  • user-removed
  • Not applicable
  • 179 Views
  • 2 replies
  • 0 likes
  • 179 Views
  • 2 replies
  • 0 likes