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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ku001i
  • Newbie
  • 407184 Views
  • 959 replies
  • 107 likes
  • Account
  • 407184 Views
  • 959 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1176737 Views
  • 119 replies
  • 113 likes
  • Account
  • 1176737 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100145 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100145 Views
  • 68 replies
  • 10 likes

Solved!! What happened to my premium service?

Can someone please help me? For whatever reason my auto payment wasn't taken out for my premium service. The funds where there so I don't know what happened. I contacted Spotify and they told me to try and pay via pay pal. Unless I'm blind, I don't s...

  • Casual Listener
  • Can someone please help me? For whatever reason my auto payment wasn't taken out for my premium service. The funds where there so I don't know what happened. I contacted Spotify and they told me to t...
  • Peter__
  • Community Legend
  • 790 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 790 Views
  • 4 replies
  • 0 likes

Username and password compromised after sporify hack.

Im sure i got hack before your announcement. I have only one account more with the same username and password thats on origin(EA), and that account is now lost to me. Just a couple of weeks ago i used it playing Battlefield 4. Just today i got a mess...

  • Newbie
  • Im sure i got hack before your announcement. I have only one account more with the same username and password thats on origin(EA), and that account is now lost to me. Just a couple of weeks ago...
  • Peter__
  • Community Legend
  • 297 Views
  • 2 replies
  • 0 likes
  • Premium
    Security
  • 297 Views
  • 2 replies
  • 0 likes

Charged twice

Hello, I've been charged twice for a very long time. No I don't have a double account with both of the credit card used all this time. No I am not having a double month subscription Yes I want just 1 charge per month I would like a refund. I already ...

  • Visitor
  • Hello,   I've been charged twice for a very long time.   No I don't have a double account with both of the credit card used all this time. No I am not having a double month subscr...
  • Peter__
  • Community Legend
  • 333 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 333 Views
  • 5 replies
  • 0 likes

Premium without trial

Hi, and first sorry about my bad english. Can I start/redeem Premium without starting a trial and can I start premium with gift card but without credit card. Thanks and greetings from Finland!

  • Newbie
  • Hi, and first sorry about my bad english.   Can I start/redeem Premium without starting a trial and can I start premium with gift card but without credit card.   Thanks and greeting...
  • Peter__
  • Community Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Username whit space

Hi, I recently created my Spotify account named "beatabeat" but i want to put "Beat a Beat" on username, and is not possible. But i see some users that have space in the usernames, how its possible? Example: 121930819 Thanks!

  • Newbie
  • Hi,   I recently created my Spotify account named "beatabeat" but i want to put "Beat a Beat" on username, and is not possible. But i see some users that have space in the usernames, how i...
  • Peter__
  • Community Legend
  • 3260 Views
  • 2 replies
  • 0 likes
  • Account
  • 3260 Views
  • 2 replies
  • 0 likes

I need to be logged out of all devices?

I forgot to log out of my past uses. I need to be logged out from everywhere

  • Newbie
  • I forgot to log out of my past uses. I need to be logged out from everywhere
  • Peter__
  • Community Legend
  • 201 Views
  • 2 replies
  • 0 likes
  • 201 Views
  • 2 replies
  • 0 likes

Chaos between two spotify accounts / logins

Hi, i'm working with two diffrent spotify accounts. One Account was generated over Facebook login (email A), and the other one, manually over the spotify.com registration way (email B). Since 1-2 days, all my spotify plattforms login with the manuall...

  • Casual Listener
  • Hi,   i'm working with two diffrent spotify accounts.    One Account was generated over Facebook login (email A), and the other one, manually over the spotify.com registration ...
  • Peter__
  • Community Legend
  • 299 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Security
  • 299 Views
  • 5 replies
  • 0 likes

My account has been hacked and support wont help

Hello, this is my last bullet. Dont know what to do since the support guys wont help me and I dont recieve no answer since almost 2 weeks now. First, I've been hacked! my premium account with user "perineo" wich had my personal mail account linked to...

  • Casual Listener
  • Hello, this is my last bullet. Dont know what to do since the support guys wont help me and I dont recieve no answer since almost 2 weeks now. First, I've been hacked! my premium account with use...
  • Peter__
  • Community Legend
  • 679 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 679 Views
  • 5 replies
  • 0 likes

How do I access Free Spotify on my Windows Phone?

how do i do this (live in Australia, visiting England, need acess to my tunes whilst there. Help!?)

  • Casual Listener
  • how do i do this (live in Australia, visiting England, need acess to my tunes whilst there. Help!?)
  • Peter__
  • Community Legend
  • 299 Views
  • 4 replies
  • 0 likes
  • 299 Views
  • 4 replies
  • 0 likes

Unable to connect to sportify through Sonos

It has been working fine now for some reason I get 'Spotify on Sonos requires a Sonos Premium account. Upgrade at...' I have re-authorised my account and spotify plays fine through the app on my iphone 5s but not through the sonos app. I have premium...

  • Casual Listener
  • It has been working fine now for some reason I get 'Spotify on Sonos requires a Sonos Premium account. Upgrade at...' I have re-authorised my account and spotify plays fine through the app on my ipho...
  • Peter__
  • Community Legend
  • 426 Views
  • 3 replies
  • 1 likes
  • 426 Views
  • 3 replies
  • 1 likes

Spotify charging me premium rate when i dont have it! No reply from emails, what now!?

I put up with annoying adverts on Spotify as I dont have a premium account but yet i am being charged every month for the premium service. Spotify wont repsond to my emails so what am i to do, totally frustrating!?

  • Regular
  • I put up with annoying adverts on Spotify as I dont have a premium account but yet i am being charged every month for the premium service. Spotify wont repsond to my emails so what am i to do, totall...
  • Joe
  • Community Legend
  • 698 Views
  • 12 replies
  • 0 likes
  • Premium
  • 698 Views
  • 12 replies
  • 0 likes

Solved!! Playback pauses all the time

I have logged out everywhere, changed password etc but still my music gets paused all the time.I have spotify on my android phone, tablet and on a Windows computer. Is there someway to see who is logged in or is pausing my music?Best regards

  • Regular
  • I have logged out everywhere, changed password etc but still my music gets paused all the time. I have spotify on my android phone, tablet and on a Windows computer. Is there someway to see who is...
  • texaliz
  • Regular
  • 823 Views
  • 7 replies
  • 0 likes
  • 823 Views
  • 7 replies
  • 0 likes

Solved!! Spotify won't download music

Hi, I've been a premium Spotify user for several months now, and I have never had this problem before. No matter which device I am logged into Spotify on, I can't download music. Last night I tried on my computer, turned Spotify off and back on, sign...

  • Casual Listener
  • Hi, I've been a premium Spotify user for several months now, and I have never had this problem before. No matter which device I am logged into Spotify on, I can't download music. Last night I tried o...
  • Joe
  • Community Legend
  • 184609 Views
  • 26 replies
  • 4 likes
  • Login
    Premium
    Subscription
    Unlimited
  • 184609 Views
  • 26 replies
  • 4 likes

Cannot follow Facebook friends anymore

For a few weeks now I have this message "There are no more friends to show at this time" when I go to 'Follow' - 'Find friends'. It appeared all of a sudden, without me having done anything special in the days before that, except listening to music. ...

  • Casual Listener
  • For a few weeks now I have this message "There are no more friends to show at this time" when I go to 'Follow' - 'Find friends'. It appeared all of a sudden, without me having done anything special i...
  • Beatie64nl
  • Newbie
  • 1826 Views
  • 3 replies
  • 0 likes
  • Account
  • 1826 Views
  • 3 replies
  • 0 likes

Solved!! Not receiving reset password email

Hello, Recently I've upgraded to Spotify premium. Now, the invoice works fine, but I can't log in because I forgot my password. If I click on "forgot password", I don't receive a notification with a new password.... I don't receive email at all! I se...

  • Casual Listener
  • Hello, Recently I've upgraded to Spotify premium. Now, the invoice works fine, but I can't log in because I forgot my password. If I click on "forgot password", I don't receive a notification with ...
  • DerHanzl-nl
  • Newbie
  • 828 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 828 Views
  • 5 replies
  • 0 likes

Solved!! I can't change password

Hi, I try to change my password but Spotify's web displays that alredy exists an account with the same mail. What can i do to change my password? Thank you a lot!

  • Casual Listener
  • Hi,   I try to change my password but Spotify's web displays that alredy exists an account with the same mail. What can i do to change my password?   Thank you a lot!
  • Merik
  • Community Legend
  • 555 Views
  • 3 replies
  • 0 likes
  • 555 Views
  • 3 replies
  • 0 likes

Can't Change my Password

I seem to be having the same problem as other people here and I cannot for the life of me change my password. I've tried on my account page and all I get is the message about 'that email is already being used'. I'm not trying to update my email, obvi...

  • Regular
  • I seem to be having the same problem as other people here and I cannot for the life of me change my password. I've tried on my account page and all I get is the message about 'that email is already b...
  • northofantastic
  • Regular
  • 324 Views
  • 6 replies
  • 0 likes
  • Account
  • 324 Views
  • 6 replies
  • 0 likes

Solved!! My account got overwritten

I originally created my Spotify account through Facebook and I had been using it for over a year and a half and had saved a large amount of songs on it. I recently tried to log in on my Android and ended up accidentally creating a new Spotify account...

  • Visitor
  • I originally created my Spotify account through Facebook and I had been using it for over a year and a half and had saved a large amount of songs on it. I recently tried to log in on my Android and e...
  • user-removed
  • Not applicable
  • 333 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 333 Views
  • 2 replies
  • 0 likes

Premium for my phone

How can i find my username?

  • Casual Listener
  • How can i find my username?
  • Joe
  • Community Legend
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes