Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 406260 Views
  • 958 replies
  • 107 likes
  • Account
  • 406260 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175988 Views
  • 119 replies
  • 113 likes
  • Account
  • 1175988 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100027 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100027 Views
  • 68 replies
  • 10 likes

No password reset email being sent

Hi! I'm not getting any of the password reset emails. I think I know the issue (my email being linked to my original account and facebook). If you could remove the facebook account, that will hopefully fix things, as they did in this forum post. Than...

  • Casual Listener
  • Hi! I'm not getting any of the password reset emails. I think I know the issue (my email being linked to my original account and facebook). If you could remove the facebook account, that will hopeful...
  • Peter__
  • Community Legend
  • 1000 Views
  • 6 replies
  • 0 likes
  • 1000 Views
  • 6 replies
  • 0 likes

Android log in

I have been using premium for about a year since the last time my spotify app on my android phone updated itself I cannot log in. I had originally used my facebook log in now it just directs me to FB a page that is no longer active. I used my phone a...

  • Visitor
  • I have been using premium for about a year since  the last time my spotify app on my android phone updated itself I cannot log in. I had originally used my facebook log in now it just directs me...
  • user-removed
  • Not applicable
  • 247 Views
  • 3 replies
  • 0 likes
  • 247 Views
  • 3 replies
  • 0 likes

Solved!! premium

I really would like to sign up for premium, however I see No where the price is listed, and when I put my cc information the Total amount is zero. How much is my credit card being billed. Why is the price so hard to find, that worries me. Am I going ...

  • Casual Listener
  • I really would like to sign up for premium, however I see No where the price is listed, and when I put my cc information the Total amount is zero. How much is my credit card being billed. Why is the ...
  • sabrina30913
  • Casual Listener
  • 317 Views
  • 2 replies
  • 0 likes
  • 317 Views
  • 2 replies
  • 0 likes

Disposal problems, "Followers and Followed", for the second consecutive

Hi Peter, again... From the March 28, that I have this problem unresolved, I thought it was a point of failure, but has been repeated... My name of Usuari is maitetxu.xiu

  • Regular
  • Hi Peter, again... From the March 28, that I have this problem unresolved, I thought it was a point of failure, but has been repeated... My name of Usuari is maitetxu.xiu
  • Peter__
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Deleting Accounts

I somehow have two accounts that are confusing me like crazy -- I just want to delete both of the open accounts I currently have, so I can reopen a new, unrelated account. How do I go about doing this?

  • Newbie
  • I somehow have two accounts that are confusing me like crazy -- I just want to delete both of the open accounts I currently have, so I can reopen a new, unrelated account. How do I go about doing thi...
  • Taylor
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Lost Playlists

Hi - I've had just the same experience as loads of other users: Playlists dissapeared when I de-linked my account from Facebook. Also reverted to the free account from Premium. I raised a query on-line (Spotify Case # 00704841) but have heard nothing...

  • Visitor
  • Hi - I've had just the same experience as loads of other users:   Playlists dissapeared when I de-linked my account from Facebook. Also reverted to the free account from Premium.   ...
  • user-removed
  • Not applicable
  • 641 Views
  • 27 replies
  • 0 likes
  • 641 Views
  • 27 replies
  • 0 likes

Spotify / Facebook / Fail

Have been using Spotify on a paid account for months, each month the payment is made and I listen to music. Cool. But... Recently I saw this 'Connect to Facebook' login screen... I don't want to connect to Facebook.. I want to listen to music. So.. I...

  • Casual Listener
  • Have been using Spotify on a paid account for months, each month the payment is made and I listen to music. Cool.   But... Recently I saw this 'Connect to Facebook' login screen... I don't w...
  • Peter__
  • Community Legend
  • 357 Views
  • 5 replies
  • 0 likes
  • 357 Views
  • 5 replies
  • 0 likes

Solved!! Songs for the Deaf by Queens of the Stone Age doesn't show

Hi, i have a premium subscription. When I search for Queens of the Stone Age, the 2002 album Songs for the Deaf doesn't show up, whereas previous and later albums do. Can anyone help me with this? RegardsBart

  • Visitor
  • Hi,   i have a premium subscription. When I search for Queens of the Stone Age, the 2002 album Songs for the Deaf doesn't show up, whereas previous and later albums do.   Can anyone hel...
  • hellodracon
  • Casual Listener
  • 1654 Views
  • 13 replies
  • 0 likes
  • 1654 Views
  • 13 replies
  • 0 likes

Favorites list doesn't sync and got messed up

Hi, I have the feeling that the favorites list (the starred tracks) can help me to benefit the great spotify experience. So, I would like to start over building my favorites list. I deleted my favorite tracks using the Mac client for Spotify. I thoug...

  • Newbie
  • Hi,   I have the feeling that the favorites list (the starred tracks) can help me to benefit the great spotify experience. So, I would like to start over building my favorites list.  ...
  • Peter__
  • Community Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Forgot my pasword, and the reply wasn't very helpful.

Hi, I am trying to log into my account on my ipod but I forgot my password, which means I can"t change it. I got a reply to check here, and I keep seeing that there is supposed to be a reset password link, but I am not finding it... Can anyone help m...

  • Newbie
  • Hi, I am trying to log into my account on my ipod but I forgot my password, which means I can"t change it. I got a reply to check here, and I keep seeing that there is supposed to be a reset password...
  • Peter__
  • Community Legend
  • 237 Views
  • 1 replies
  • 1 likes
  • 237 Views
  • 1 replies
  • 1 likes

Cant login to spotify ANYWHERE

I had been a long time spotify, since it came out in the U.S basically. However i stopped using it because it wouldn't let me log in. I cant log in via the website, the desktop client, on-line, or even via facebook. Spotify gives me no error memssage...

  • Casual Listener
  • I had been a long time spotify, since it came out in the U.S basically. However i stopped using it because it wouldn't let me log in. I cant log in via the website, the desktop client, on-line, or ev...
  • Jamie
  • Spotify Legend
  • 284 Views
  • 5 replies
  • 0 likes
  • 284 Views
  • 5 replies
  • 0 likes

Spotify

I paid for spotify on my phonebill but it isn't working and I already logged out and back in

  • Newbie
  • I paid for spotify on my phonebill but it isn't working and I already logged out and back in
  • Jamie
  • Spotify Legend
  • 232 Views
  • 2 replies
  • 0 likes
  • 232 Views
  • 2 replies
  • 0 likes

Retrieve old playlist which was deleted

HiI would be enormously greatful if a moderator could help me retrieve an old playlist. It means a lot more than just some songs in a descent order.Big thanks,Leo

  • Newbie
  • Hi I would be enormously greatful if a moderator could help me retrieve an old playlist. It means a lot more than just some songs in a descent order. Big thanks, Leo
  • Jamie
  • Spotify Legend
  • 957 Views
  • 1 replies
  • 0 likes
  • 957 Views
  • 1 replies
  • 0 likes

Solved!! Using Spotify abroad?

Hi! I am moving from the Netherlands to Peru this summer. I have a premium account, which I pay from a Dutch bank account. Can I fully use Spotify in Peru? Or do I need to unsubscribe? And my husband, he wants to have an account too, and will buy a n...

  • Casual Listener
  • Hi!   I am moving from the Netherlands to Peru this summer. I have a premium account, which I pay from a Dutch bank account.  Can I fully use Spotify in Peru? Or do I need to unsubscr...
  • Peter__
  • Community Legend
  • 1688 Views
  • 4 replies
  • 0 likes
  • 1688 Views
  • 4 replies
  • 0 likes

my account say to upgrade to premium and i was on premium

hi my brother has spotify premium and he says it was working in the morning and now it says he need to to upgrade and he paid it 2 weeks ago along with mine he has turn on and off his phone he doenst know what to do help ! please

  • Newbie
  • hi my brother has spotify premium and he says it was working in the morning and now it says he need to to upgrade and he paid it 2 weeks ago along with mine     he has turn on and off...
  • Peter__
  • Community Legend
  • 197 Views
  • 3 replies
  • 0 likes
  • 197 Views
  • 3 replies
  • 0 likes

Solved!! Help! Facebook doesn't show my shared playlists!

Hello, Ive recently tried to share a Spotify playlist I made on my facebook page. It has me set up the account conection but when I click the Share button it only shows up as a blank post with a option to "get spotify" "share" or like" with not info ...

  • Newbie
  • Hello, Ive recently tried to share a Spotify playlist I made on my facebook page. It has me set up the account conection but when I click the Share button  it only shows up as a blank post w...
  • Peter__
  • Community Legend
  • 874 Views
  • 1 replies
  • 1 likes
  • 874 Views
  • 1 replies
  • 1 likes

Solved!! Link Spotify to new Facebook account rather than old Facebook account

Hi I have a new Facebook account and would like to unlink my Spotify account from my old one and transfer my subscription and playlists to my new Facebook account. I have Spotify Premium through Virgin Mobile. What would I ned to do to link my Spotif...

  • Casual Listener
  • Hi   I have a new Facebook account and would like to unlink my Spotify account from my old one and transfer my subscription and playlists to my new Facebook account.   I have Spotify Pr...
  • Adam
  • Roadie
  • 2448 Views
  • 4 replies
  • 0 likes
  • 2448 Views
  • 4 replies
  • 0 likes

Won't work on iPad or iphone

When I try to use spotiffy premium on either iPad or iPhone it says I need to have a premium account? I already do, any suggestions as to how to solve this?Thanks

  • Casual Listener
  • When I try to use spotiffy premium on either iPad or iPhone it says I need to have a premium account? I already do, any suggestions as to how to solve this? Thanks
  • MikeyB
  • Community Legend
  • 255 Views
  • 3 replies
  • 0 likes
  • 255 Views
  • 3 replies
  • 0 likes

cant find the premium code

I got spotify premium for the first time today, but the premium code was sent to an old e-mail adress, who is deleted. What do to?? I have updated my emil now, but I still can't reach the code.

  • Newbie
  • I got spotify premium for the first time today, but the premium code was sent to an old e-mail adress, who is deleted. What do to??  I have updated my emil now, but I still can't reach the code....
  • MikeyB
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes