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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 406260 Views
  • 958 replies
  • 107 likes
  • Account
  • 406260 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175988 Views
  • 119 replies
  • 113 likes
  • Account
  • 1175988 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100027 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100027 Views
  • 68 replies
  • 10 likes

Debes aceptar los Términos y Condiciones <-- No puedo pasar!

I already have a credt card linked with my profile, but when I select "Try Spotify Premium" I'm sent to a page (Elegir Producto) where at the end of the last message there is a "Checkbox" that have this previous message:"Estoy de acuerdo con la recop...

  • Casual Listener
  • I already have a credt card linked with my profile, but when I select "Try Spotify Premium" I'm sent to a page (Elegir Producto) where at the end of the last message there is a "Checkbox" that have t...
  • 352 Views
  • 0 replies
  • 0 likes
  • 352 Views
  • 0 replies
  • 0 likes

The newest version of spotify was downloaded

Now all my playlist are gone and I use the spotify log in not the Facebook log in please help

  • Casual Listener
  • Now all my playlist are gone and I use the spotify log in not the Facebook log in please help
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Logging in

I have been using spotify premium for several months now. I signed up when a friend sent me a song on facebook. I want to continue using spotify but is there a way that I can switch my account to spotify details. I don't like logging in through anoth...

  • Regular
  • I have been using spotify premium for several months now. I signed up when a friend sent me a song on facebook. I want to continue using spotify but is there a way that I can switch my account to spo...
  • Stupify
  • Community Legend
  • 251 Views
  • 1 replies
  • 1 likes
  • 251 Views
  • 1 replies
  • 1 likes

Delete Facebook

I have to delete my personal facebook for personal issues. I am willing to make a fake one just so i can log into spotify, how do i do so (and keep premium membership)

  • Newbie
  • I have to delete my personal facebook for personal issues. I am willing to make a fake one just so i can log into spotify, how do i do so (and keep premium membership)
  • Peter__
  • Community Legend
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Unlink email from the old account to be used for a new account

Hello to all! I need help ... Currently I have two accounts on Spotify. I wonder if it is to unlink the e-mail from the old account to be used in the new? - Last year I created a linked account to Facebook and signed the Premium service. The service ...

  • Casual Listener
  • Hello to all! I need help ...   Currently I have two accounts on Spotify. I wonder if it is to unlink the e-mail from the old account to be used in the new?   - Last year I created a li...
  • Ique
  • Casual Listener
  • 16437 Views
  • 2 replies
  • 0 likes
  • 16437 Views
  • 2 replies
  • 0 likes

Solved!! What happened with my spotify premium?

I cannot use my premium account.. Help!

  • Casual Listener
  • I cannot use my premium account.. Help!
  • Peter__
  • Community Legend
  • 6504 Views
  • 16 replies
  • 0 likes
  • 6504 Views
  • 16 replies
  • 0 likes

Account help

I get into my account and can use it, but problemms is that my son has used it in my name / facebook for several years, but now he's got his own account and I will now continue to use my account.But the account is in some way been connected to my son...

  • Casual Listener
  • I get into my account and can use it, but problemms is that my son has used it in my name / facebook for several years, but now he's got his own account and I will now continue to use my account. Bu...
  • vidcin
  • Casual Listener
  • 315 Views
  • 6 replies
  • 0 likes
  • 315 Views
  • 6 replies
  • 0 likes

Premium not working, disabled

I pay for Premium automatically every month. This weekend I tried to use Spotify on my phone and was told that I am not a premium member and will only give me access to the radio. That's not the service I'm paying for? How do I get spotify to fix thi...

  • Newbie
  • I pay for Premium automatically every month. This weekend I tried to use Spotify on my phone and was told that I am not a premium member and will only give me access to the radio. That's not the serv...
  • Peter__
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Gift-Voucher while ongoing Premium by monthly VISA-payment

I'm a premium subscriber through monthly automatic payment with VISA. Recently I got a gift voucher for 3 months of Premium. How does this work.? I just use the voucher and the automated withdrawal will be put on hold for 3 month OR am I supposed to ...

  • Newbie
  • I'm a premium subscriber through monthly automatic payment with VISA. Recently I got a gift voucher for 3 months of Premium. How does this work.? I just use the voucher and the automated withdrawal...
  • sdb253
  • Casual Listener
  • 383 Views
  • 5 replies
  • 0 likes
  • 383 Views
  • 5 replies
  • 0 likes

Cancelled my old Facebook account and lost access to Spotify

Hello Community, I cancelled my old facebook account and lost my subscription access. And now I am geeting mails about subscription cancellations. Help,Alastor

  • Newbie
  • Hello Community,   I cancelled my old facebook account and lost my subscription access. And now I am geeting mails about subscription cancellations.   Help, Alastor
  • Liam
  • Community Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

I need help removing a device

I logged into my spotify account on another device and I like that one device to be deleted.

  • Newbie
  • I logged into my spotify account on another device and I like that one device to be deleted.
  • Liam
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Solved!! NUS Premium Subscription Error

Hello, Had an issue whilst trying to re-subscribe to my premium account with NUS discount. As I went to the validation page I then got this error message: This feature is currently unavailable. Please try again later. Any reasons why this might be ha...

  • Casual Listener
  • Hello,   Had an issue whilst trying to re-subscribe to my premium account with NUS discount. As I went to the validation page I then got this error message:   This feature is currently ...
  • Liam
  • Community Legend
  • 384 Views
  • 6 replies
  • 1 likes
  • 384 Views
  • 6 replies
  • 1 likes

Solved!! Can you change your name?

Can you change your Spotify name? Or only the name on this forum? And how do you get an avatar?

  • Regular
  • Can you change your Spotify name? Or only the name on this forum?   And how do you get an avatar?
  • Liam
  • Community Legend
  • 757 Views
  • 3 replies
  • 0 likes
  • 757 Views
  • 3 replies
  • 0 likes

Solved!! Changed payment type, lost Premium & Double Charged!

I wanted to change my payment type from Paypal to my credit card. So I deactivated my subscription via paypal and assumed Spotify would let me know when my subscription ended (in May) that I needed to add a payment type. Instead, they removed my Prem...

  • Visitor
  • I wanted to change my payment type from Paypal to my credit card.  So I deactivated my subscription via paypal and assumed Spotify would let me know when my subscription ended (in May) that I ne...
  • user-removed
  • Not applicable
  • 300 Views
  • 2 replies
  • 0 likes
  • 300 Views
  • 2 replies
  • 0 likes

Purchasing individual tracks

Hi, I have purchased tracks before, but I can no longer see how to do it again, anyone know how please???

  • Newbie
  • Hi, I have purchased tracks before, but I can no longer see how to do it again, anyone know how please???
  • Liam
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Free month trial is no longer free

I just signed up for Spotify Premium and was going to try it for the first month free and then decide if I want to pay the $9.99 a month. I changed my payment intervals, just thinking that if I did decide to keep it, the $9.99 each month option would...

  • Newbie
  • I just signed up for Spotify Premium and was going to try it for the first month free and then decide if I want to pay the $9.99 a month.  I changed my payment intervals, just thinking that if I...
  • Liam
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Old Account

Okkay so, I used to use Spotify back when you could only use Facebook to sign up in America, and I have stopped using Facebook completely, which means I deleted the Facebok account perminantly. Now that I can sign up without Facebook, I can't use my ...

  • Casual Listener
  • Okkay so, I used to use Spotify back when you could only use Facebook to sign up in America, and I have stopped using Facebook completely, which means I deleted the Facebok account perminantly. Now t...
  • TishonHeart7
  • Casual Listener
  • 230 Views
  • 2 replies
  • 0 likes
  • 230 Views
  • 2 replies
  • 0 likes

payment problems?

Why does my spotify account say 'spotify has been unable to withdraw funds from your account, to ensure that your spotify premium subscription does not expire please add funds to your bank account', when I clearly can see that spotify has taken money...

  • Newbie
  • Why does my spotify account say 'spotify has been unable to withdraw funds from your account, to ensure that your spotify premium subscription does not expire please add funds to your bank account', ...
  • Peter__
  • Community Legend
  • 763 Views
  • 13 replies
  • 0 likes
  • 763 Views
  • 13 replies
  • 0 likes

How do I upgrade from Unlimited to Premium

Just purchased Unilimited, however i realize I need premium.What is the best way to upgrade?

  • Newbie
  • Just purchased Unilimited, however i realize I need premium. What is the best way to upgrade?
  • Peter__
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Trying to sign up for free trial

Hi, I've been trying to sign up for the free trial but anytime it brings me to the card details or paypal details page, it doesn't load.Is there something wrong with the system?

  • Newbie
  • Hi,  I've been trying to sign up for the free trial but anytime it brings me to the card details or paypal details page, it doesn't load. Is there something wrong with the system?   &nb...
  • Peter__
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes