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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ku001i
  • Newbie
  • 407202 Views
  • 959 replies
  • 107 likes
  • Account
  • 407202 Views
  • 959 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1176751 Views
  • 119 replies
  • 113 likes
  • Account
  • 1176751 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100147 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100147 Views
  • 68 replies
  • 10 likes

Free trial premium not working

Hey guys, I suscribed yesterday to a free 30 days trial for Spotify Premium. I received today an email which said that my "payment" had a failure, so I reconnected on your website. I had to pay 10€ to be able to use Spotify on my phone, since it was ...

  • Casual Listener
  • Hey guys,   I suscribed yesterday to a free 30 days trial for Spotify Premium. I received today an email which said that my "payment" had a failure, so I reconnected on your website. ...
  • Richard
  • Community Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Solved!! Signing in without a Facebook account

Hello, I am trying to sign into my Spotify via my WD Live TV, except it wont let me login via Facebook, and this is how I created my account. Can anyone give me some advice on what to do. Thanks

  • Casual Listener
  • Hello, I am trying to sign into my Spotify via my WD Live TV, except it wont let me login via Facebook, and this is how I created my account. Can anyone give me some advice on what to do. Thanks
  • wongdog
  • Casual Listener
  • 407 Views
  • 2 replies
  • 0 likes
  • 407 Views
  • 2 replies
  • 0 likes

What happend to my playlists!?

I recently bought spotify premium after using spotify free for acouple of weeks(used to have premium before that but couldn't afford it for awhile), thing is that all my playlists have now for some unkown reason disappeared! What makes it even more c...

  • Newbie
  • I recently bought spotify premium after using spotify free for acouple of weeks(used to have premium before that but couldn't afford it for awhile), thing is that all my playlists have now for some u...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

delete or transfer account

I have a premium account, which i cannot access, since it is connected to an obsolete FB account. i can't acces with password either. i would like to delete the account and make a new premium account,which is linked to my new fb. How can i do that, s...

  • Newbie
  • I have a premium account, which i cannot access, since it is connected to an obsolete FB account. i can't acces with password either. i would like to delete the account and make a new premium account...
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

Can't change my country

Hi there, I've got this problem that's driving me nuts. A couple of days ago I decided that I wanted to become premium and when it was almost done and I tried to pay with my PayPal account I couldn't. I was confused since it said that I couldn't pay ...

  • Regular
  • Hi there, I've got this problem that's driving me nuts.   A couple of days ago I decided that I wanted to become premium and when it was almost done and I tried to pay with my PayPal account...
  • IñigoRivera
  • Regular
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Help me! I pay for premium but I don't get it!!

I've paid for spottily premium but it won't work. On my account side it says that I have spottily free. I've tried to send a couple of emails to the support, but no answer. So i'm trying this instead, hoping that somebody will answer me!

  • Newbie
  • I've paid for spottily premium but it won't work. On my account side it says that I have spottily free. I've tried to send a couple of emails to the support, but no answer. So i'm trying ...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

All gone :(

Where have all mine gone? I was signed it through Facebook and all my songs have gone!

  • Casual Listener
  • Where have all mine gone? I was signed it through Facebook and all my songs have gone!
  • Hols
  • Casual Listener
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

I'm not a country launcher resident

Hi, I am currently living in the USA but I'll leave in January, and i am interested in a monthly fee for the premium service, how do I pay when I'm in my country? It's Ecuador by the way, thanks

  • Newbie
  • Hi, I am currently living in the USA but I'll leave in January, and i am interested in a monthly fee for the premium service, how do I pay when I'm in my country? It's Ecuador by the way, thanks 
  • Richard
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Why was I charged TWICE for my Spotify subscription?

My account was charged TWICE this month for my Spotify Premium subscription through Paypal. Can I get one of the charges reversed, or have it apply toward October?

  • Casual Listener
  • My account was charged TWICE this month for my Spotify Premium subscription through Paypal.  Can I get one of the charges reversed, or have it apply toward October?
  • Richard
  • Community Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

spotify premium account changed to free (But im on virgin media)

Im about a month into my virgin media broadband, and have 6months free spotify premium. but ive just logged into spotify and my accounts gone to free and some offline songs not avail.ive been using premium for the last few weeks? is it a system error...

  • Casual Listener
  • Im about a month into my virgin media broadband, and have 6months free spotify premium.   but ive just logged into spotify and my accounts gone to free and some offline songs not avail. ive b...
  • Nicwilson07
  • Regular
  • 1770 Views
  • 14 replies
  • 0 likes
  • 1770 Views
  • 14 replies
  • 0 likes

Facebook/Spotify Sync Issue

I recently decided to deactivate my facebook profile for a short time. I needed a break but I wanted to keep using spotify. However, because I created my account though facebook, everytime I login through spotify my facebook account reactivates itsel...

  • Newbie
  • I recently decided to deactivate my facebook profile for a short time.  I needed a break but I wanted to keep using spotify.  However, because I created my account though facebook, everytim...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Solved!! Password error on trying to purchase downloads

Help! I'm ready to spend some serious money downloading tracks, but everytime I try to download a song it fails at the password stage in the Spotify client. My account page on the Spotify site states "You have an active Spotify premium account", but ...

  • Casual Listener
  • Help!   I'm ready to spend some serious money downloading tracks, but everytime I try to download a song it fails at the password stage in the Spotify client.   My account page on t...
  • Jer00n
  • Casual Listener
  • 410 Views
  • 5 replies
  • 0 likes
  • 410 Views
  • 5 replies
  • 0 likes

Someone is using my accont, though i changed the password!

Hey, some one else is using my accont, i tried to change password but it does not take for them allready logged in. Please help me.

  • Newbie
  • Hey, some one else is using my accont, i tried to change password but it does not take for them allready logged in. Please help me.
  • Richard
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

I can't search

In my mobile when I click on search It just brings up loading symbol and never allows me to search for music, any ideas why?

  • Newbie
  • In my mobile when I click on search It just brings up loading symbol and never allows me to search for music, any ideas why?
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Is the 'FREE' 30 day trial a scam..??

I posted this to the customer support forum, not feeling the love here with spotify...hope there is just a glitch on there part and they fix the error... ------- I was really impressed when my daughter showed me Spotify, so much so that I signed up a...

  • Newbie
  • I posted this to the customer support forum, not feeling the love here with spotify...hope there is just a glitch on there part and they fix the error... ------- I was really impressed when my da...
  • 2207 Views
  • 0 replies
  • 1 likes
  • 2207 Views
  • 0 replies
  • 1 likes

Help with deleted playlist please :) i

i lost a few of the playlists i had for some reason acidental delete maybe.. any way that any moderator can send me them to my mail: kristianluneborg@gmail.com i would be so thankfull ----------------------------------- Thanks, Kristian

  • Casual Listener
  • i lost a few of the playlists i had for some reason acidental delete maybe.. any way that any moderator can send me them to my mail: kristianluneborg@gmail.com    i would be so thankful...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Lost my Premium status

Hello, I paid for a premium renewal recently, but it changed to free a couple of days ago. I made the payment on 12-08-31, the money was transferred on 12-09-01 and it was booked by Swedbank on 12-09-03. If I look at the status of my credit card it s...

  • Newbie
  • Hello,   I paid for a premium renewal recently, but it changed to free a couple of days ago. I made the payment on 12-08-31, the money was transferred on 12-09-01 and it was booked by Swedba...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Changer de pays / change country

Bonjour, j'ai activé Spotify depuis les états unis lors des mes vacances et je souhaiterais souscrire a un compte premium mais je ne peux pas payer avec ma carte qui est francaise et il ne me permet pas de changer mon pays ( detecteur d'ip qui ne fon...

  • Newbie
  • Bonjour, j'ai activé Spotify depuis les états unis lors des mes vacances et je souhaiterais souscrire a un compte premium mais je ne peux pas payer avec ma carte qui est francaise et il ne me permet ...
  • 903 Views
  • 0 replies
  • 3 likes
  • 903 Views
  • 0 replies
  • 3 likes

Connect Spotify Artist Page to Facebook Artist Page

Hi, my music is on spotify and I would like to be able to put a link to my spotify page on my facebook page so my fans can go directly to my music. Thank you

  • Casual Listener
  • Hi, my music is on spotify and I would like to be able to put a link to my spotify page on my facebook page so my fans can go directly to my music.   Thank you
  • justinthornton
  • Casual Listener
  • 2562 Views
  • 2 replies
  • 1 likes
  • 2562 Views
  • 2 replies
  • 1 likes