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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 405633 Views
  • 958 replies
  • 107 likes
  • Account
  • 405633 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175383 Views
  • 119 replies
  • 113 likes
  • Account
  • 1175383 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99930 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99930 Views
  • 68 replies
  • 10 likes

Google Home mini CAN

PlanPremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi There - I was successful in ordering my Google Home Mini during the spotify promo but it w...

  • Newbie
  • Plan Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi There - I...
  • Billy-J
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 265 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Random Numbers as Username

Plan Premium Country US Device iPhone X Operating System iOS 12.4 My Question or Issue I have an another account, [snip - Community Moderator edit], and I have been wanting to cancel premium subscription but I forgot what email I used for this accoun...

  • Newbie
  •   Plan Premium Country  US Device iPhone X Operating System iOS 12.4 My Question or Issue I have an another account, [snip - Community Moderator edit], and I have been w...
  • Katerina
  • Spotify Legend
  • 425 Views
  • 1 replies
  • 0 likes
  • Account
  • 425 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant reset password

Plan Premium Device Samsung Galaxy 9 Operating System iOS 10 My Question or Issue I have no email connected to the account and I need someone to help me connect an email to it so I can reset my password. I am paying for premium and have no access to ...

  • Casual Listener
  •   Plan Premium Device Samsung Galaxy 9 Operating System iOS 10   My Question or Issue I have no email connected to the account and I need someone to help me connect an ema...
  • Katerina
  • Spotify Legend
  • 509 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 509 Views
  • 3 replies
  • 0 likes

if I have a spotify artist account I have to pay a premium subscription.

because if I have a spotify artist account I have to pay a premium subscription... I would like to know if it is necessary for me to pay for a subscription if I have music which is on your platform.

  • Newbie
  • because if I have a spotify artist account I have to pay a premium subscription... I would like to know if it is necessary for me to pay for a subscription if I have music which is on your platform.
  • OneByBoo
  • Roadie
  • 4403 Views
  • 1 replies
  • 2 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 4403 Views
  • 1 replies
  • 2 likes

Mute artist

PlanPremiumCountryUKDevice(iPhone Xs / Windows 10)Operating System(iOS 12, Windows 10,etc.) My Question or IssueI would like to know how to mute an artist. I have read it is now possible but I can’t find it either on my phone or Windows Apps.

  • Newbie
  • Plan Premium Country UK Device (iPhone Xs / Windows 10) Operating System (iOS 12, Windows 10,etc.)   My Question or Issue I would like to know how to mute an artist. I have read it is ...
  • ontvrgl
  • Regular
  • 1049 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1049 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't log in or reset password

Yeah I have a premium account and I randomly was logged out of my account and I can't use the reset password form because the email I used to set up the account I no longer have access to. The username for this account is jjdevoe2001 and I just want ...

  • Visitor
  • Yeah I have a premium account and I randomly was logged out of my account and I can't use the reset password form because the email I used to set up the account I no longer have access to. The userna...
  • Katerina
  • Spotify Legend
  • 1280 Views
  • 9 replies
  • 3 likes
  • Account
  • 1280 Views
  • 9 replies
  • 3 likes

Locked out of my login

PlanPremiumCountry Device(iPhone 6Operating System(iOS 10 My Question or IssueSuddenly Spotify is not recognizing my username and/or password.I set up the (premium) account a long time ago, and now can’t access the email address I used to try a passw...

  • Visitor
  • Plan Premium Country   Device (iPhone 6 Operating System (iOS 10   My Question or Issue Suddenly Spotify is not recognizing my username and/or password. I set up the (premium) ac...
  • user-removed
  • Not applicable
  • 793 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 793 Views
  • 2 replies
  • 0 likes

Facebook login not working

PlanPremiumCountrySingapore DeviceHP 840 G5Operating SystemWindows 10 Pro My Question or IssueI downloaded spotify on a new device and am trying to login with my existing facebook account, however, i keep encountering the 'Error code: 3' message. I h...

  • Newbie
  •     Plan Premium Country Singapore    Device HP 840 G5 Operating System Windows 10 Pro   My Question or Issue I downloaded spotify on a new device and am trying ...
  • A_Musicophile
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 250 Views
  • 1 replies
  • 0 likes

Solved!! Biblioteca do Spotify Premium

Minha conta Spotify está incluída no Plano Familiar, mas minha biblioteca não atualiza para o modo premium e permanece como se fosse a biblioteca do Spotify grátis. Alguém me ajuda!!!

  • Casual Listener
  • Minha conta Spotify está incluída no Plano Familiar, mas minha biblioteca não atualiza para o modo premium e permanece como se fosse a biblioteca do Spotify grátis. Alguém me ajuda!!!
  • Luan
  • Spotify Star
  • 533 Views
  • 3 replies
  • 0 likes
  • Premium
  • 533 Views
  • 3 replies
  • 0 likes

how i change my email ?

my spotify account is associated with my facebook account.i have changed my email on facebook, but still have the old email in spotify. how i change my email on spotify (when is associated with facebook ) ?

  • Visitor
  • my spotify account is associated with my facebook account. i have changed my email on facebook, but still have the old email in spotify.   how i change my email on spotify (when is assoc...
  • OneByBoo
  • Roadie
  • 339 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 339 Views
  • 3 replies
  • 0 likes

Solved!! Major Account Email/Password Troubles

Premium For Family SubscriptionCanada DeviceiPhone 7, Macbook Air (2017)Operating SystemiOS 12, MacOS Mojave My Question or Issue Recently, my account has been running into some major troubles, I've noticed that all of my devices have been signed out...

  • Newbie
  •   Premium For Family Subscription Canada   Device iPhone 7, Macbook Air (2017) Operating System iOS 12, MacOS Mojave   My Question or Issue   Recently, my account has b...
  • OneByBoo
  • Roadie
  • 319 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 319 Views
  • 1 replies
  • 0 likes

Spotify automatically logging in on other devices.

Plan: Spotify premium (student)Country: USDevice: iPhone 7Operating System IOS ?My Question or IssueI am signed in to Spotify on my phone. I got Spotify on another device with the same Apple ID and when I opened it I was automatically signed in to my...

  • Newbie
  • Plan: Spotify premium (student) Country: US Device: iPhone 7 Operating System IOS ? My Question or Issue I am signed in to Spotify on my phone. I got Spotify on another device with the same Appl...
  • OneByBoo
  • Roadie
  • 2290 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 2290 Views
  • 1 replies
  • 0 likes

[Music] Can't listen my songs in offline mode

PlanPremiumDeviceSamsung Grand Prime Operating SystemAndroid My Question or IssueI paid for Premium and I've downloaded my songs but I can't listen them in offline mode.

  • Newbie
  • Plan Premium Device Samsung Grand Prime  Operating System Android   My Question or Issue I paid for Premium and I've downloaded my songs but I can't listen them in offline mode.&nbs...
  • Billy-J
  • Spotify Star
  • 279 Views
  • 1 replies
  • 1 likes
  • Premium
  • 279 Views
  • 1 replies
  • 1 likes

Solved!! Spotify plays random songs after my current song

Premium Plan. MacOS 10.14.4. Spotify starts playing random song after my current song even if there are more songs left in the current Album/playlist that it is playing. I started seeing this issue recently probably after updating the app.

  • Newbie
  • Premium Plan.   MacOS 10.14.4.   Spotify starts playing random song after my current song even if there are more songs left in the current Album/playlist that it is playing. I started s...
  • Luan
  • Spotify Star
  • 750 Views
  • 1 replies
  • 0 likes
  • Premium
  • 750 Views
  • 1 replies
  • 0 likes

Solved!! Playlists gone. Activity isn’t mine. Still my account though.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 358 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 358 Views
  • 1 replies
  • 0 likes

I’ve changed my password 3 times in 1 week

I’ve changed it so many times because the first time my 20 playlists were erase, and it remain only one playlist that it was not even mine. Then after I changed the password, I recovered 2 of my playlists, and now i’m seeing a 3rd playlist that i did...

  • Newbie
  • I’ve changed it so many times because the first time my 20 playlists were erase, and it remain only one playlist that it was not even mine. Then after I changed the password, I recovered 2 of my play...
  • ListenToGlobal
  • Composer
  • 254 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 254 Views
  • 1 replies
  • 0 likes

Can't access my premium account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm asking this question for my daughter. She has a premium account and we think she might've...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm ask...
  • ListenToGlobal
  • Composer
  • 281 Views
  • 1 replies
  • 0 likes
  • Account
  • 281 Views
  • 1 replies
  • 0 likes

have i been hacked?

hi - the last few days ive noticed dozens of playlists and random songs added to my account. Most of these seem to be french language songs/albums and are definately not my downloads.i have just changed my password so im hoping this is resolved but h...

  • Casual Listener
  • hi - the last few days ive noticed dozens of playlists and random songs added to my account.  Most of these seem to be french language songs/albums and are definately not my downloads. i have j...
  • OneByBoo
  • Roadie
  • 291 Views
  • 1 replies
  • 0 likes
  • Account
  • 291 Views
  • 1 replies
  • 0 likes

Premium account hacked

At 3 am last night I received an email saying that control of my spotify account (Sassybooboobear) had been moved from my email to an unrelated email that is not owned by me. What's more, this email was written entirely in Hebrew. I responded to the ...

  • Visitor
  • At 3 am last night I received an email saying that control of my spotify account (Sassybooboobear) had been moved from my email to an unrelated email that is not owned by me. What's more, this email ...
  • osornios
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • Account
  • 308 Views
  • 1 replies
  • 0 likes

Im Anthony j Badalucca your company is double charging me.every month 9.99 on 2 diffent credit cards

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • osornios
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 249 Views
  • 1 replies
  • 0 likes