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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75902 Views

28 replies

0 likes

  • 75902 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93287 Views

9 replies

2 likes

Account
Login
  • 93287 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution Changing Countries after Family Account Subscription

PlanPremium FamilyCountryUS and CanadaDeviceSamsung S8, DesktopOperating SystemAndriod, Windows 10 My Question or IssueMy Wife and I are trying to get set up on my Family Premium account. I am from the US originally and moved to Canada when we got ma...

Regular

Plan Premium Family Country US and Canada Device Samsung S8, Desktop Operating System Andriod, Windows 10   My Question or Issue My Wife and I are trying to get set up on my Family Pre...

Darth_Bane

Regular

3338 Views

4 replies

1 likes

Account
  • 3338 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify doesn't recognise my username or email - CANT LOG IN

Hopefully someone can help. My username is Superbird and the long user name is 6itkc3twbvm3t5vtq862r4xmn.When I enter this to try to reset new password no email is sent through to the registered account. I also enter in my registered email to reset m...

Casual Listener

Hopefully someone can help.   My username is Superbird and the long user name is 6itkc3twbvm3t5vtq862r4xmn. When I enter this to try to reset new password no email is sent through to the...

Petya

Community Legend

2001 Views

3 replies

0 likes

Login
  • 2001 Views
  • 3 replies
  • 0 likes

Premium Family - Address confirmation

Plan Premium FamilyCountry GermanyDevice Samsung Galaxy 9 , Windows PCOperating System Android 9, Windows 10 My Question or IssueSince a couple of weeks I try to add an account for my younger son. Every time I try, Spotify asks me to enter our addres...

Visitor

Plan Premium Family Country Germany Device Samsung Galaxy 9 , Windows PC Operating System Android 9, Windows 10   My Question or Issue Since a couple of weeks I try to add a...

Billy-J

Spotify Star

653 Views

1 replies

0 likes

Premium
  • 653 Views
  • 1 replies
  • 0 likes

Want to sign up to Duo account, already using Vodafone link

Plan: Single premium account through VodafonePremiumCountry: Ireland Device(iPhone Xr, Macbook Pro Early 2015)Operating System(iOS 13, MacOS 10.15.1 ) My Question or Issue Hi there, I am currently using Spotify and paying through Vodafone, in Ireland...

Visitor

Plan: Single premium account through Vodafone Premium Country: Ireland   Device (iPhone Xr, Macbook Pro Early 2015) Operating System (iOS 13, MacOS 10.15.1 )   My Question or Issue...

Emilia_8

Community Legend

1766 Views

1 replies

0 likes

Account
Subscription
  • 1766 Views
  • 1 replies
  • 0 likes

Superuser Contribution random playlists keep popping up in my recently listened to

PlanPremiumCountryUnited statesDevice(iPhone 8, amazon echo dot, xbox one)Operating System(iOS 13.3, xbox, echo dot) My Question or IssueThere are 2 playlists that keep showing up in recently listened too that have the song “writing on the wall (feat...

Visitor

Plan Premium Country United states Device (iPhone 8, amazon echo dot, xbox one) Operating System (iOS 13.3, xbox, echo dot)   My Question or Issue There are 2 playlists that keep showi...

Petya

Community Legend

2869 Views

2 replies

0 likes

Account
  • 2869 Views
  • 2 replies
  • 0 likes

Superuser Contribution ACCOUNT CONNECTIONS

My Question or Issue I would like to disconnect all devices from my account. I broke up with my girlfriend but she keeps stopping my music and making playlists. Tried chaing password but didn't work. Hope spotify support team will help me!Best Regard...

Casual Listener

My Question or Issue  I would like to disconnect all devices from my account. I broke up with my girlfriend but she keeps stopping my music and making playlists. Tried chaing password but didn'...

Peter

Spotify Legend

1200 Views

3 replies

0 likes

Account
Security
  • 1200 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How to fingure out when I join spotify...

PlanPremiumCountryNorwayMy Question or IssueI can't figure out when I or my brother (account name fjogen, *snip*) joined spotify. We have located our first recites and they are both from 2009, but we can't find any traces of our older spotify history...

Casual Listener

Plan Premium Country Norway My Question or Issue I can't figure out when I or my brother (account name fjogen, *snip*) joined spotify. We have located our first recites and they are both from 20...

Peter

Spotify Legend

1903 Views

5 replies

0 likes

Account
Premium
  • 1903 Views
  • 5 replies
  • 0 likes

Superuser Contribution Account appears to have been compromised. Music and playlists on my acxount that are not mine

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm seeing music playing and playlists added to my account that are not mine. I've logged out...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm see...

Petya

Community Legend

882 Views

2 replies

1 likes

Account
  • 882 Views
  • 2 replies
  • 1 likes

Solved!! Username still changed with Facebook disconnected

Hello,I disconnected my Spotify account from my Facebook account but my Facebook username is still being displayed on Spotify.Is it only temporary or can I do something to recover my old username ?Thak you.

Casual Listener

Hello, I disconnected my Spotify account from my Facebook account but my Facebook username is still being displayed on Spotify. Is it only temporary or can I do something to recover my old username...

Emilia_8

Community Legend

794 Views

2 replies

0 likes

Account
  • 794 Views
  • 2 replies
  • 0 likes

Solved!! RECOVER PLAYLIST

hello,I would like to recover a deleted playlist but when I access the page for that use, the list doesn’t have any older than 1 year.how should I proceed?thank you,Ivo Lopes PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late...

Visitor

hello, I would like to recover a deleted playlist but when I access the page for that use, the list doesn’t have any older than 1 year. how should I proceed? thank you, Ivo Lopes   Plan F...

Emilia_8

Community Legend

806 Views

1 replies

0 likes

Account
Free
Login
  • 806 Views
  • 1 replies
  • 0 likes

Some random person is using my account

PlanPremium (Subscription cancelling soon)Country DeviceiPadiPhoneOperating SystemiOS 10 My Question or Issue I went on Spotify around a week ago and found that for some reason a random song was playing. I looked on it and found it was playing on an ...

Casual Listener

Plan Premium (Subscription cancelling soon) Country   Device iPad iPhone Operating System iOS 10   My Question or Issue  I went on Spotify around a week ago and found that f...

Emilia_8

Community Legend

6286 Views

3 replies

0 likes

Account
Security
  • 6286 Views
  • 3 replies
  • 0 likes

Solved!! User p88g8c27pc94u9z7ucl8gbwfe has been getting into peoples' accounts.

Userp88g8c27pc94u9z7ucl8gbwfe on spotify has accessed my account. I noticed that I started having EDM and disco in my listening history when I don't listen to those. He also followed his playlists like a dummy so that's how I was able to find it was ...

Regular

User p88g8c27pc94u9z7ucl8gbwfe   on spotify has accessed my account. I noticed that I started having EDM and disco in my listening history when I don't listen to those. He also followed his p...

Emilia_8

Community Legend

1717 Views

6 replies

1 likes

  • 1717 Views
  • 6 replies
  • 1 likes

I can’t unlink my Spotify to an old PlayStation

trying to link my Spotify account to a new PlayStation but it’s saying that my Spotify is already linked to another PlayStation. I don’t have the PlayStation linked with my Spotify nor do I know the PSN username or login

Newbie

trying to link my Spotify account to a new PlayStation but it’s saying that my Spotify is already linked to another PlayStation. I don’t have the PlayStation linked with my Spotify nor do I know the ...

OneByBoo

Roadie

833 Views

1 replies

0 likes

Account
Other
Premium
  • 833 Views
  • 1 replies
  • 0 likes

Google Mini not eligible

I have a family premium account but Spotify keeps saying I'm not eligible for free Google Mini. What gives?

Casual Listener

I have a family premium account but Spotify keeps saying I'm not eligible for free Google Mini. What gives? 

Billy-J

Spotify Star

744 Views

1 replies

0 likes

  • 744 Views
  • 1 replies
  • 0 likes

Spotify account only accessible on ps4

Hello,A few days ago I started using Spotify on my PlayStation 4 again, it signed me automatically to an account I already had made a long ago via Spotify on ps4 and it’s linked with my psn account. But I don’t I remember the email or password of the...

Visitor

Hello, A few days ago I started using Spotify on my PlayStation 4 again, it signed me automatically to an account I already had made a long ago via Spotify on ps4 and it’s linked with my psn account...

OneByBoo

Roadie

2440 Views

1 replies

0 likes

Account
  • 2440 Views
  • 1 replies
  • 0 likes

2 subscriptions deducted premium and premium family

PlanPremium/Premium FamilyCountryIreland DeviceHuawei powered by Android My Question or IssueHaving recently gotten a new Visa Debit Card, my monthly subscription payment failed as I hadn't updated it.I had until then been on the Family Premium Packa...

Visitor

Plan Premium/Premium Family Country Ireland   Device Huawei powered by Android     My Question or Issue Having recently gotten a new Visa Debit Card, my monthly subscription ...

OneByBoo

Roadie

902 Views

1 replies

0 likes

Account
  • 902 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription payment failed, but no obvious way to pay.

I have a Premium account, but my last payment didn't go through due to an issue with Paypal and my bank. I now get regular emails saying my subscription hasn't been renewed and to update my payment details etc, but the issue with Paypal/the bank has ...

Music Fan

I have a Premium account, but my last payment didn't go through due to an issue with Paypal and my bank.   I now get regular emails saying my subscription hasn't been renewed and to update m...

Petya

Community Legend

6183 Views

4 replies

0 likes

Premium
Subscription
  • 6183 Views
  • 4 replies
  • 0 likes

Changing country, payment method

PlanPremiumCountryBrazil changing to ItalyDeviceiPhone10s, MacAir, iPhone8, iPhone6, My Question or IssueOk, I have a Brazilian premium family account since 2014 I believe. I moved to Italy about 11 months ago and I didn't change anything on my accou...

Visitor

Plan Premium Country Brazil changing to Italy Device iPhone10s, MacAir, iPhone8, iPhone6,   My Question or Issue Ok, I have a Brazilian premium family account since 2014 I believe. I mov...

ListenToGlobal

Composer

929 Views

1 replies

0 likes

Account
Premium
Subscription
  • 929 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't connect with Facebook

I was using spotify until one day it suddenly logged me out and when I press connect with facebook, nothing happens. I try to enter login info and spotify app reacts. I still use app on my phone with no problems.Windows 10.

Visitor

I was using spotify until one day it suddenly logged me out and  when I press connect with facebook, nothing happens. I try to enter login info and spotify app reacts. I still use app on my phon...

Petya

Community Legend

865 Views

2 replies

0 likes

Account
Login
  • 865 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution [Spotify for Artists] If I go to my "artist page" it shows a blank white page

PlanFreeCountryIT My Question or IssueI log in to my "Spotify for Artist", but if I go to my artist page ("YOUR ACCOUNT") it shows a blank white page.What does it happen? I've always used Spotify for Artist and I've never had a problem.Please help me...

Composer

Plan Free Country IT   My Question or Issue I log in to my "Spotify for Artist", but if I go to my artist page ("YOUR ACCOUNT") it shows a blank white page. What does it happen? I've alwa...

Petya

Community Legend

2277 Views

3 replies

1 likes

Account
  • 2277 Views
  • 3 replies
  • 1 likes