Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 412998 Views
  • 965 replies
  • 108 likes
  • Account
  • 412998 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1180176 Views
  • 119 replies
  • 115 likes
  • Account
  • 1180176 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101147 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101147 Views
  • 68 replies
  • 10 likes

Solved!! How to change my username? ;-;

PlanFreeCountry DeviceSamsung Galaxy s8Operating SystemAndroid Oreo My Question or Issue I don't remember me created username like this!I think spotify made just random one and i hate this... does anyone know how to change my username?

  • Newbie
  • Plan Free Country   Device Samsung Galaxy s8 Operating System Android Oreo   My Question or Issue  I don't remember me created username like this! I think spotify&...
  • oburger04
  • Roadie
  • 1140 Views
  • 3 replies
  • 0 likes
  • Account
  • 1140 Views
  • 3 replies
  • 0 likes

All liked song gone missing

PlanPremiumCountryFinland DeviceHuawei Honor 7 Lite (in english Honor 5C?), PCOperating SystemAndroid 7.0 Nougat, Windows 8.1 My QuestionI don't know is this right place for this, so sorry if it not.I was walking home today around 2pm UTC+2. Middle o...

  • Casual Listener
  • Plan Premium Country Finland   Device Huawei Honor 7 Lite (in english Honor 5C?), PC Operating System Android 7.0 Nougat, Windows 8.1   My Question I don't know is this right pla...
  • Ugizawane
  • Casual Listener
  • 2939 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 2939 Views
  • 2 replies
  • 0 likes

disaster

i have been signed out the spotify app while it was set to offline and now i cant sign in and there is no way to set the app to online. what can i do.

  • Newbie
  • i have been signed out the spotify app while it was set to offline and now i cant sign in and there is no way to set the app to online. what can i do.  
  • Brunelicia
  • Community Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • Account
  • 358 Views
  • 1 replies
  • 0 likes

Solved!! special presale code from spotify is incorrect

I was sent an email this morning from spotify, saying a band is coming to my town and they gave me a code so i can use to get the tickets early. the artist is Rufus Du Sol playing in Miami on May 11th. Can anyone help me figure out why the presale co...

  • Music Fan
  •     I was sent an email this morning from spotify, saying a band is coming to my town and they gave me a code so i can use to get the tickets early. the artist is Rufus Du Sol playing in ...
  • Brunelicia
  • Community Legend
  • 1524 Views
  • 1 replies
  • 0 likes
  • Account
  • 1524 Views
  • 1 replies
  • 0 likes

Alguém está ouvindo música pela minha conta

PlanPremiumCountryBrasil Device(iPhone 7 plus)Operating System(iOS 10) My Question or Issue Há alguns dias têm aparecido playlists que eu não segui, músicas que não adicionei, e músicas escutadas recentemente que nunca escutei. Uma é sempre recorrent...

  • Newbie
  •   Plan Premium Country Brasil   Device (iPhone 7 plus) Operating System (iOS 10)   My Question or Issue  Há alguns dias têm aparecido playlists que eu não segui, músic...
  • Brunelicia
  • Community Legend
  • 1162 Views
  • 1 replies
  • 0 likes
  • Account
  • 1162 Views
  • 1 replies
  • 0 likes

Can't login web player

PlanFreeCountry GermanyDeviceLaptopOperating SystemWindows 10 My Question or Issue Hi, I'm writing this under a new username I had to create because I can't access my main account. (username: zoukoutloud)On 6th January I got email saying that Spotify...

  • Regular
  • Plan Free Country  Germany Device Laptop Operating System Windows 10   My Question or Issue  Hi,   I'm writing this under a new username I had to create because I...
  • sanamabeach
  • Regular
  • 853 Views
  • 5 replies
  • 0 likes
  • Free
    Login
  • 853 Views
  • 5 replies
  • 0 likes

BLOCKED FROM USING ? or Something

PlanFreeCountry CanadaDeviceNoneOperating SystemWindows10 My Question or Issue Why is this coming up and blocking me from using or viewing my Spotify account ? I do not have another window open per this is the only device I use.

  • Roadie
  • Plan Free Country  Canada Device None Operating System Windows10   My Question or Issue  Why is this coming up and blocking me from using or viewing my Spotify account ? I do...
  • 6xvr0_c-hyqe
  • Roadie
  • 1961 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 1961 Views
  • 4 replies
  • 0 likes

Becoming a Rockstar

PlanPremiumCountry USADeviceiPhone 6sOperating System My Question or Issue How long does it take to become a rockstar or a rising star? I've looked around ad all it says is to help around the community and that they will message you.

  • Regular
  • Plan Premium Country  USA Device iPhone 6s Operating System   My Question or Issue  How long does it take to become a rockstar or a rising star? I've looked around ad all...
  • WhoIsLondonBoy
  • Music Fan
  • 657 Views
  • 2 replies
  • 0 likes
  • Premium
  • 657 Views
  • 2 replies
  • 0 likes

Strange choices in history

Hi,I have some very odd songs in my player history. I have not listened to these. I have signed out of all devices and changed my password but the issue still occurs. It's very annoying

  • Newbie
  • Hi, I have some very odd songs in my player history. I have not listened to these.   I have signed out of all devices and changed my password but the issue still occurs. It's very annoying &...
  • Brunelicia
  • Community Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution Nonsense playlists and**bleep**

It says that I'm listening to weird playlists and sometimes it switches songs when I'm not doing that. What's wrong with my spotify?

  • Visitor
  • It says that I'm listening to weird playlists and sometimes it switches songs when I'm not doing that. What's wrong with my spotify? 
  • Katerina
  • Spotify Legend
  • 584 Views
  • 1 replies
  • 0 likes
  • 584 Views
  • 1 replies
  • 0 likes

Forgot Spotify Email

I use two different Spotify accounts in order to better tune the weekly recommendation playlist. Recently however, I signed out of my main one for about a week and when I tried signing back into it says my password is incorrect. I don't remember what...

  • Casual Listener
  • I use two different Spotify accounts in order to better tune the weekly recommendation playlist. Recently however, I signed out of my main one for about a week and when I tried signing back into it s...
  • Billy-J
  • Spotify Star
  • 837 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 837 Views
  • 3 replies
  • 0 likes

How do I change my artist header photo NOT profile photo?

Help! I cannot for the life of me figure out how to change my band's header photo on spotify and I'm gonna lose my mind. As an artist, I'm extremely frustrated with how completely un-user-friendly Spotify makes their artist interface. On the regular ...

  • Newbie
  • Help! I cannot for the life of me figure out how to change my band's header photo on spotify and I'm gonna lose my mind. As an artist, I'm extremely frustrated with how completely un-user-friendly Sp...
  • Maxim
  • Spotify Star
  • 23904 Views
  • 1 replies
  • 3 likes
  • Account
  • 23904 Views
  • 1 replies
  • 3 likes

Download Limit

Hiya, Sorry if I just couldn’t find this when I looked, but the 3,333 limit - if you delete a song you’ve downloaded, does this count towards the 3,333, or is it a total of 3,333 can be downloaded at one time, and if you hit that limit and deleted, s...

  • Newbie
  • Hiya,    Sorry if I just couldn’t find this when I looked, but the 3,333 limit - if you delete a song you’ve downloaded, does this count towards the 3,333, or is it a total of 3,333 can b...
  • jsannn
  • Community Legend
  • 1875 Views
  • 1 replies
  • 0 likes
  • Unlimited
  • 1875 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Login with facebook not working

Unable to login to spotify desktop app (windows 7) with facebook login credentials.

  • Newbie
  • Unable to login to spotify desktop app (windows 7) with facebook login credentials.
  • meahtenoha
  • Spotify
  • 696333 Views
  • 217 replies
  • 30 likes
  • 696333 Views
  • 217 replies
  • 30 likes

Perdi acceso a mi cuenta premium y no tengo contraseña de correo electronico

Hola,en dias pasado cerre sesion en mi cuenta premium y no tenia contraseña de la cuenta Spotify y del correo electronico y ahora no se como recuperarla y quiero asosiar esa cuenta a la nueva

  • Visitor
  •    Hola,en dias pasado cerre sesion en mi cuenta premium y no tenia contraseña de la cuenta Spotify y del correo electronico y ahora no se como recuperarla y quiero asosiar esa cuenta a la...
  • Brunelicia
  • Community Legend
  • 698 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 698 Views
  • 1 replies
  • 0 likes

Can account followers and playlist followers transfer over to a new account?

I was told the only way to change my display name was to create a new account. I'm now wondering if playlist followers and account followers will transfer over if I ask the support team to transfer my stuff to a new account. p.s. and if my student di...

  • Visitor
  • I was told the only way to change my display name was to create a new account.   I'm now wondering if playlist followers and account followers will transfer over if I ask the support team to t...
  • Maxim
  • Spotify Star
  • 968 Views
  • 1 replies
  • 0 likes
  • Account
  • 968 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Üyeliğime Aile üyesi ekleyemiyorum. ZIP code sorunu

Üyeliğimi başlattığı verdiğim bilgilerdeki zip kodunu unuttum. ZİP kodumu günceller misiniz. Premium Üyeliğime Aile üyesi ekleyemiyorum. posta kodu: 34882 PlanÖdülÜlke: türkiye

  • Newbie
  • Üyeliğimi başlattığı verdiğim bilgilerdeki zip kodunu unuttum. ZİP kodumu günceller misiniz.  Premium Üyeliğime Aile üyesi ekleyemiyorum. posta kodu: 34882   Plan Ödül Ülke: türkiye &...
  • Sytrus
  • Gig Goer
  • 775 Views
  • 2 replies
  • 0 likes
  • Account
  • 775 Views
  • 2 replies
  • 0 likes

My Spotify (display) name is not changing after I connected it to Facebook.

Hi! So as the title says, yesterday I connected my Facebook account to my profile in order to change my display name so people could find me easier. I looked today and I saw that it hadn't changed. I tried logging out, etc. Tried on my iPhone and two...

  • Visitor
  • Hi!   So as the title says, yesterday I connected my Facebook account to my profile in order to change my display name so people could find me easier.  I looked today and I saw that it h...
  • Maxim
  • Spotify Star
  • 1508 Views
  • 4 replies
  • 0 likes
  • Other
  • 1508 Views
  • 4 replies
  • 0 likes

Mysterious device connecting to my account

Recently a strange occurance has been happening. Someone has been connecting to my spotify account through their "kitchen speaker" and playing all sorts of music, and as a paying member...I don't really appreciate that. I have forced sign outs, forgo...

  • Visitor
  • Recently a strange occurance has been happening. Someone has been connecting to my spotify account through their "kitchen speaker" and playing all sorts of music, and as a paying member...I don't rea...
  • Maxim
  • Spotify Star
  • 631 Views
  • 3 replies
  • 0 likes
  • Other
  • 631 Views
  • 3 replies
  • 0 likes

[Account] Change Username

Hi, I wanted to upgrade my account from Premium to Premium Family and my username chenged from szrp1jjmk20i0a6oenehgpdfs to ozi4gbvdz3opoobhdirtk4tpe. Then, I completely lost my playlist.How can I retrieve my playlists?Best regards

  • Visitor
  • Hi, I wanted to upgrade my account from Premium to Premium Family and my username chenged from szrp1jjmk20i0a6oenehgpdfs to ozi4gbvdz3opoobhdirtk4tpe. Then, I completely lost my playlist. ...
  • Billy-J
  • Spotify Star
  • 528 Views
  • 1 replies
  • 0 likes
  • Account
  • 528 Views
  • 1 replies
  • 0 likes