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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ku001i
  • Newbie
  • 407177 Views
  • 959 replies
  • 107 likes
  • Account
  • 407177 Views
  • 959 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1176734 Views
  • 119 replies
  • 113 likes
  • Account
  • 1176734 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100143 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100143 Views
  • 68 replies
  • 10 likes

My account number is not login with premium account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • Premium
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abonnement

BonjourJe fais ce message car j'ai un problèmes d'abonnement le il y a cela 1 mois j'ai acheté un abonnement premium sur le site Spotify j'ai donc effectué l'achat à précisé que c'était la première fois que j'achète un abonnement premium et sur le si...

  • Newbie
  • Bonjour Je fais ce message car j'ai un problèmes d'abonnement le il y a cela 1 mois j'ai acheté un abonnement premium sur le site Spotify j'ai donc effectué l'achat à précisé que c'était la première...
  • Dian
  • Spotify Legend
  • 106 Views
  • 1 replies
  • 0 likes
  • Premium
  • 106 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Session Terminated & Can't Login

PlanPremiumCountryUnited States DevicePC/LG V30Operating SystemWindows 10/Firefox/Android 9 My Question or IssueMy session was terminated as of around 3:30p EST today 3/31 on my desktop, and when I attempted to log back in I was told my username and ...

  • Casual Listener
  • Plan Premium Country United States   Device PC/LG V30 Operating System Windows 10/Firefox/Android 9   My Question or Issue My session was terminated as of around 3:30p EST toda...
  • Dian
  • Spotify Legend
  • 9529 Views
  • 9 replies
  • 1 likes
  • Account
    Login
  • 9529 Views
  • 9 replies
  • 1 likes

unable to add certain audiobooks to a playlist I created

I am currently on the Premium plan (30 days trial) although I was on the Free plan when I created a new playlist. I then looked for the audiobooks I wanted to add to my playlist but the ones I wanted to add could not be added. There was no "right cli...

  • Visitor
  • I am currently on the Premium plan (30 days trial) although I was on the Free plan when I created a new playlist.  I then looked for the audiobooks I wanted to add to my playlist but the ones I ...
  • Maxim
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • Account
  • 270 Views
  • 1 replies
  • 0 likes

I have a premium family plan and would like to also add a premium student plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • Account
  • 91 Views
  • 1 replies
  • 0 likes

Accounts

How do I combine multiple accounts into one account 

  • Visitor
  • How do I combine multiple accounts into one account  
  • Maxim
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • Account
  • 201 Views
  • 1 replies
  • 0 likes

add family is not an option on the family plan

I have the family plan. I have only 4 members and would like to add another family (same address) but the 'add family button' is not showing up under my accounts family plan.

  • Visitor
  • I have the family plan. I have only 4 members and would like to add another family (same address) but the 'add family button' is not showing up under my accounts family plan.
  • Maxim
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Email change issue

I am trying to change the email associated with my account but when I enter the new address is says it is already associated with another account. However, when I sign in with that email (via the Gmail feature) it says there is no account associated ...

  • Casual Listener
  • I am trying to change the email associated with my account but when I enter the new address is says it is already associated with another account.   However, when I sign in with that email (vi...
  • Maxim
  • Spotify Star
  • 172 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 172 Views
  • 3 replies
  • 0 likes

Removed playlist

Plan PremiumCountry Spain Device All Hi, One of my favourite playlists seems to have disappeared. It was official spotify-collated playlist Called 'Radiante', which featured a mix of latino alt-pop songs. I had it saved as a favourite and it is no lo...

  • Newbie
  • Plan Premium Country Spain   Device All   Hi, One of my favourite playlists seems to have disappeared. It was official spotify-collated playlist Called 'Radiante', which featured ...
  • Maxim
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 91 Views
  • 1 replies
  • 0 likes

Changing email address on android phone account to new email address without losing music

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow can I transfer music on old email address to new email address

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How can...
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Deleted account, still paying

Hey, i bought Spotify premium, but on the wrong account, so i deleted this one and bought it one the right one. Now i pay for both accounts and cant log in to the one i dont want anymore. What should i do?

  • Visitor
  • Hey, i bought Spotify premium, but on the wrong account, so i deleted this one and bought it one the right one. Now i pay for both accounts and cant log in to the one i dont want anymore. What should...
  • BabyEcho0_YT
  • Roadie
  • 173 Views
  • 2 replies
  • 0 likes
  • 173 Views
  • 2 replies
  • 0 likes

Warum kann ich mich in meinen Account nicht einloggen

Wenn ich mich einloggen will steht bei mir error obwohl mein passwort und email richtig sind was soll ich jz machen

  • Visitor
  • Wenn ich mich einloggen will steht bei mir error obwohl mein passwort und email richtig sind was soll ich jz machen
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

how to change plan manager

i want to change my plan manager

  • Visitor
  • i want to change my plan manager
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

downloading songs with a premium duo account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am having a lot of trouble finding out how to download songs off my premium duo account. I ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am ha...
  • Maxim
  • Spotify Star
  • 470 Views
  • 1 replies
  • 0 likes
  • Premium
  • 470 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't Make New Account

PlanFreeCountryUSADeviceChromebook and LG My Question or IssueSo I have tried on multiple devices and accounts, but I can't make a new account. What happens is I delete my account, and confirm the email. Then I try to use my email for a new account a...

  • Visitor
  • Plan Free Country USA Device Chromebook and LG   My Question or Issue So I have tried on multiple devices and accounts, but I can't make a new account. What happens is I delete my accoun...
  • Yordan
  • Moderator
  • 28498 Views
  • 8 replies
  • 2 likes
  • Account
  • 28498 Views
  • 8 replies
  • 2 likes

Country and payment change

I have a registered premium account in the UK with a UK payment method. I want to change the account and payment method to a German one. Updating a payment method (PayPal and credit card) registered in Germany does not work, despite tips to the contr...

  • Visitor
  • I have a registered premium account in the UK with a UK payment method. I want to change the account and payment method to a German one. Updating a payment method (PayPal and credit card) registered ...
  • Maxim
  • Spotify Star
  • 196 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 196 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Problème paiement

Bonjour,Ayant changer de carte VISA, je dois actualiser les données de paiement. MAIS, une fois que tout est rempli, j'ai beau cliquer sur le bouton "démarrer mon abonnement spotify premium", rien ne se passe ! Help me please ! je ne sais plus quoi f...

  • Casual Listener
  • Bonjour, Ayant changer de carte VISA, je dois actualiser les données de paiement. MAIS, une fois que tout est rempli, j'ai beau cliquer sur le bouton "démarrer mon abonnement spotify premium", rien ...
  • OscarDC
  • Moderator
  • 3091 Views
  • 9 replies
  • 1 likes
  • Premium
  • 3091 Views
  • 9 replies
  • 1 likes

I'm trying to login into my account but it says that something went wrong

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • Free
  • 296 Views
  • 1 replies
  • 0 likes

Solved!! Importing songs from Google Play into Spotify

Dear Spotify Support, I presume that Google Play does not support or provide any tool to export songs + playlists into Spotify. If this was the case, I would like to know which steps I should follow in order to do it manually. Thank you in advanceAsi...

  • Music Fan
  • Dear Spotify Support,   I presume that Google Play does not support or provide any tool to export songs + playlists into Spotify. If this was the case, I would like to know which steps I shoul...
  • Oghenekaro
  • Casual Listener
  • 8132 Views
  • 5 replies
  • 0 likes
  • Account
  • 8132 Views
  • 5 replies
  • 0 likes

Follower count not showing up on my account

PlanPremiumCountry DeviceiPhone 11Operating SystemiOS 16 My Question or Issue A musician I know recently uploaded songs of theirs to Spotify and it's showing that they have 0 followers when I know that they have followers (myself included). Searched ...

  • Casual Listener
  •   Plan Premium Country   Device iPhone 11 Operating System iOS 16   My Question or Issue  A musician I know recently uploaded songs of theirs to Spotify and it's showin...
  • Maxim
  • Spotify Star
  • 201 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 201 Views
  • 3 replies
  • 0 likes