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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 405331 Views
  • 958 replies
  • 107 likes
  • Account
  • 405331 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175199 Views
  • 119 replies
  • 112 likes
  • Account
  • 1175199 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99905 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99905 Views
  • 68 replies
  • 10 likes

Solved!! All songs gone!

Hi everyone, Today I opened Spotify on my PC and on the account I've always used (I double checked), all the songs I had under "Songs" on the left have disappeared except one I added last night and another one I added this morning. I had -a lot- of s...

  • Casual Listener
  • Hi everyone,   Today I opened Spotify on my PC and on the account I've always used (I double checked), all the songs I had under "Songs" on the left have disappeared except one I added last ni...
  • SgtJulian
  • Casual Listener
  • 299 Views
  • 1 replies
  • 0 likes
  • Account
  • 299 Views
  • 1 replies
  • 0 likes

Solved!! Hacked account

Pretty sure my account has been used by another person. No one knows my password, unyet whenever I try and listen to any of my stations or playlists, it gets deverted to a another device. I have the devices number, but I won't post it here for priver...

  • Newbie
  • Pretty sure my account has been used by another person. No one knows my password, unyet whenever I try and listen to any of my stations or playlists, it gets deverted to a another device. I have the ...
  • Maxim
  • Spotify Star
  • 327 Views
  • 1 replies
  • 0 likes
  • Security
  • 327 Views
  • 1 replies
  • 0 likes

Another username change request

This is ridiculous, i am not a number. I'm certain i actually had a username at one point and it recently crapped itself. Please allow users to change or atleast request a username change, just look at this nonsense when i try to embed my spotify on ...

  • Music Fan
  • This is ridiculous, i am not a number. I'm certain i actually had a username at one point and it recently crapped itself. Please allow users to change or atleast request a username change, just look ...
  • IguanaSetup
  • Community Legend
  • 325 Views
  • 3 replies
  • 0 likes
  • Account
  • 325 Views
  • 3 replies
  • 0 likes

I am spotify premium user.Spotify keep asking for email & password.Given all info but call them erro

Dear Sir,I am a regular spotify premium subscribler.While wanted to get into the site,the browser kept asking for email and password.After filling the info, it stated they are errors.I also used facebook to log in but same situation happen.This is th...

  • Newbie
  • Dear Sir, I am a regular spotify premium subscribler.While wanted to get into the site,the browser kept asking for email and password.After filling the info, it stated they are errors.I also used fa...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

log-in with new Premium account

I upgraded to Premium and now cannot access my account on my phone. It says either the user name or password is incorrect. But the same user name and password work fine on a laptop. Any ideas, please?

  • Newbie
  • I upgraded to Premium and now cannot access my account on my phone.  It says either the user name or password is incorrect.  But the same user name and password work fine on a laptop. ...
  • Luke
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Premium doesnt works

Second time it happens and it doesnt work. Please someone from Spotify contact me and help!!!! Im actually really mad!!!!

  • Newbie
  • Second time it happens and it doesnt work. Please someone from Spotify contact me and help!!!! Im actually really mad!!!!
  • Luke
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Second premium user and echo dot.

HelloMy family recieved two echo dots for Christmas - lucky us! We are premium users, with three log ins for myself, my wife and my daughter. I've linked the main (living room) dot to my phone and spotify with no problem. However I cannot link my dau...

  • Newbie
  • Hello My family recieved two echo dots for Christmas - lucky us! We are premium users, with three log ins for myself, my wife and my daughter.   I've linked the main (living room) dot to my p...
  • 382 Views
  • 0 replies
  • 1 likes
  • 382 Views
  • 0 replies
  • 1 likes

kuendigung?

hallo ich habe ein spotify account moechte nun aber ein familienaccount von spotify. muss ich mein aktuellles acount loeschen um ein familyaccount zu machen?

  • Newbie
  • hallo ich habe ein spotify account moechte nun aber ein familienaccount von spotify. muss ich mein aktuellles acount loeschen um ein familyaccount zu machen?
  • Maxim
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Student Discount

I signed up for the student spotify and hulu subscription of $4.99 a month. It charged my account but my subscription says FREE on my account and it saying i need to upgrade to premium. There is no number to call to cancel it and start over. What do ...

  • Visitor
  • I signed up for the student spotify and hulu subscription of $4.99 a month. It charged my account but my subscription says FREE on my account and it saying i need to upgrade to premium. There is no n...
  • imattolo
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Location Change

Hi, I recently moved from Ireland to the Netherlands. My account is set to Ireland and in the edit options only 2 options come up; Ireland and Frnace. I live with my brother so am going to go onto a family account he has set up. He sends me the link ...

  • Newbie
  • Hi,   I recently moved from Ireland to the Netherlands. My account is set to Ireland and in the edit options only 2 options come up; Ireland and Frnace. I live with my brother so am going to g...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

Spotify secretly passes credentials to Facebook (and reactivated my Facebook account)

First of all, I've seen the various 'Disconnect from Facebook' tutorials on this site, Reddit and the rest of internet, but I don't think they apply. Please read my message first. I've deactivated my Facebook account months ago, and I've listened to ...

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  • Regular
  • First of all, I've seen the various 'Disconnect from Facebook' tutorials on this site, Reddit and the rest of internet, but I don't think they apply. Please read my message first.   I've deact...
  • stuballs1968
  • Newbie
  • 1750 Views
  • 11 replies
  • 1 likes
  • Account
    Login
    Security
  • 1750 Views
  • 11 replies
  • 1 likes

Solved!! Facebook and Spotify

Hello. I created my Spotify account by Facebook, and I took a premium subscription for € 0.99 for 3 months during Christmas sales. But I want to create an account without Facebook, but keep my subscription of € 0.99 for 3 months and 9 € 99. How can I...

  • Visitor
  • Hello. I created my Spotify account by Facebook, and I took a premium subscription for € 0.99 for 3 months during Christmas sales. But I want to create an account without Facebook, but keep my subscr...
  • IguanaSetup
  • Community Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • Account
  • 315 Views
  • 1 replies
  • 0 likes

DELETE ALL SONGS, RESET ACCOUNT TO ZERO

Hello, cant DELETE ALL SONGS, RESET ACCOUNT TO ZERO can anybody help me? regards Chris

  • Visitor
  • Hello,   cant DELETE ALL SONGS, RESET ACCOUNT TO ZERO   can anybody help me?   regards   Chris
  • Maxim
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Strange Device using Spotify

I know there's the option to remove Offline Devices but is there an option to see/remove any connected devices. There has sometimes been a device using my spotify called XF and some numbers following but I can't see an option to check what devices I ...

  • Newbie
  • I know there's the option to remove Offline Devices but is there an option to see/remove any connected devices. There has sometimes been a device using my spotify called XF and some numbers following...
  • Robert_W
  • Community Legend
  • 4244 Views
  • 10 replies
  • 2 likes
  • Account
    Security
  • 4244 Views
  • 10 replies
  • 2 likes

Renew Premium through globe telecom Philippines spotify said payment failed

I renew the Spotify Permium using pre-paid load Globe Telecom Philippines from Spotify web pagefor 7 straight months this January in the payment field I can see only Visa/Master Card and Paypal.... no more other choices Globe Ph and Smart Telecom Ph....

  • Casual Listener
  • I renew the Spotify Permium using pre-paid load Globe Telecom Philippines from Spotify web pagefor 7 straight months this January in the payment field I can see only Visa/Master Card and Paypal.... n...
  • deansf
  • Newbie
  • 1535 Views
  • 3 replies
  • 0 likes
  • 1535 Views
  • 3 replies
  • 0 likes

erro de email

Criei uma conta sportify a alguns anos e vinculei ela com o facebook, depois eu mudei a o email do facebook e agora quero atualizar o email na conta do spotify, mas eu nao consigo pois eles me direcionam pra pagina do facebook (onde ja esta meu email...

  • Newbie
  • Criei uma conta sportify a alguns anos e vinculei ela com o facebook, depois eu mudei a o email do facebook e agora quero atualizar o email na conta do spotify, mas eu nao consigo pois eles me direci...
  • guidreer
  • Music Fan
  • 595 Views
  • 1 replies
  • 1 likes
  • 595 Views
  • 1 replies
  • 1 likes

Can't update my email address

Hi There, I have updated my email on my facebook account which is linked to my spotify. Since my spotify is linked to my facebook profile, it still seems to be showing my old email address and I am unable to manually change it. Is there a way to upda...

  • Newbie
  • Hi There,   I have updated my email on my facebook account which is linked to my spotify.   Since my spotify is linked to my facebook profile, it still seems to be showing my old email ...
  • 244 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 244 Views
  • 0 replies
  • 0 likes