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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398573 Views
  • 948 replies
  • 107 likes
  • Account
  • 398573 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171543 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171543 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99115 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99115 Views
  • 68 replies
  • 10 likes

Staying sometime in foreign country.

Hi there, I´m from Brazil and manage to stay about 2 years in Portugal. My payment method of Spotify is paypal, whose my wallet has my credit cards in it. The fact it, I received the EU 0,99 3 months promotion and when I tried to make the payment by ...

  • Casual Listener
  • Hi there, I´m from Brazil and manage to stay about 2 years in Portugal. My payment method of Spotify is paypal, whose my wallet has my credit cards in it.  The fact it, I received the EU 0,99 3...
  • Maxim
  • Spotify Star
  • 311 Views
  • 3 replies
  • 0 likes
  • 311 Views
  • 3 replies
  • 0 likes

New User signing up for Premium

I'm a new user and I just signed up for Premium after seeing the promotion for 3 months @ .99 but under subscription it says that Spotify will charge me 14.99 on Jan.30/18. Can someone tell me why please!

  • Casual Listener
  • I'm a new user and I just signed up for Premium after seeing the promotion for 3 months @ .99 but under subscription it says that Spotify will charge me 14.99 on Jan.30/18.  Can someone tell me...
  • Maxim
  • Spotify Star
  • 329 Views
  • 3 replies
  • 0 likes
  • 329 Views
  • 3 replies
  • 0 likes

Superuser Contribution Someone keeps hacking into my account and playing music on their phone

every time I connect to my Bluetooth speaker someone hacks into my acoount front their phone . we fight over the music and I dont even know who this person is . I've changed my password twice . why does this keep happening

  • Newbie
  • every time I connect to my Bluetooth speaker someone hacks into my acoount front their phone . we fight over the music and I dont even know who this person is . I've changed my password twice . why d...
  • Jiachao
  • Newbie
  • 15199 Views
  • 2 replies
  • 1 likes
  • 15199 Views
  • 2 replies
  • 1 likes

What happens if I signup for the discounted annual plan while in monthly premium?

I'm already enrolled in the monthly premium plan but I would like to purchase the annual plan for the discounted rate. My current premium has a next billing date of 1/21/18. What happens to my billing if I get the annual one? Do I pay twice for one m...

  • Newbie
  • I'm already enrolled in the monthly premium plan but I would like to purchase the annual plan for the discounted rate. My current premium has a next billing date of 1/21/18. What happens to my billin...
  • Noah
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution MUSIC keeps cutting out

For the past few days, my music has randomly been cutting off and switching to another song on my playlist which does the same thing again on both my mobile app and laptop web player. It also cuts off and automatically plays a song from an artist I h...

  • Newbie
  • For the past few days, my music has randomly been cutting off and switching to another song on my playlist which does the same thing again on both my mobile app and laptop web player. It also cuts of...
  • Alfredo
  • Roadie
  • 978 Views
  • 1 replies
  • 0 likes
  • 978 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not playing complete tracks and adding unwanted music to library

I have been having the same problem with Spotify on both my MacBook an iPhone - when listening to music tracks will randomly stol and it will start playing music by someone called Mahmood Khan (who I have never heard of and is terrible) I have also h...

  • Casual Listener
  • I have been having the same problem with Spotify on both my MacBook an iPhone - when listening to music tracks will randomly stol and it will start playing music by someone called Mahmood Khan (who I...
  • Alfredo
  • Roadie
  • 1052 Views
  • 2 replies
  • 0 likes
  • iOS
    Mac
  • 1052 Views
  • 2 replies
  • 0 likes

Superuser Contribution Keeps Pausing and says my account is being used somewhere else

Recently, my player has been stopping and I get a message that says "Spotify has been paused because your account is being used somewhere else" I've read through some of the posts on here and have tried the following with no success:- Changed my pass...

  • Visitor
  • Recently, my player has been stopping and I get a message that says "Spotify has been paused because your account is being used somewhere else" I've read through some of the posts on here and have tr...
  • user-removed
  • Not applicable
  • 544 Views
  • 2 replies
  • 0 likes
  • Desktop
    iOS
    Mac
  • 544 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playback Controls

Listening on Android and when I am listening, it randomly pauses and skips. Someone was using the account on a web player so I changed password and logged out of all devices. Reinstalled Spotify on my phone as well but still having the issue. Tried d...

  • Newbie
  • Listening on Android and when I am listening, it randomly pauses and skips.   Someone was using the account on a web player so I changed password and logged out of all devices.   Reinst...
  • Alfredo
  • Roadie
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

I can't login! (Possibly hacked)

All my devices stopped working, my passwords don't work and when i reset pass i don't get an e-mail. I suspect my account might have been hacked since i have had a security breach in multiple programs lately. I've cancelled my premiu subscription for...

  • Newbie
  • All my devices stopped working, my passwords don't work and when i reset pass i don't get an e-mail. I suspect my account might have been hacked since i have had a security breach in multiple program...
  • IguanaSetup
  • Community Legend
  • 1311 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 1311 Views
  • 1 replies
  • 0 likes

premium for family

HiI have had Premium for Family since July, and I can see that the amount is taken from my account each month.But when I try to log on to my account because I want to invite another family member it pops up with Premium Free and I can´t get any furth...

  • Newbie
  • Hi I have had Premium for Family since July, and I can see that the amount is taken from my account each month. But when I try to log on to my account because I want to invite another family member...
  • Luke
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Diffrent email

Hi I have 3 emails that I wanted to completely removed from spotify. Because I already have a account that has been provided by my company how can I delete those email completely on the system record of spotify?

  • Newbie
  • Hi I have 3 emails that I wanted to completely removed from spotify. Because I already have a account that has been provided by my company how can I delete those email completely on the system record...
  • Luke
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
  • 192 Views
  • 1 replies
  • 0 likes

login issues

I recently bought soptify premium and I was told that it can take a day to register. The next morning it still hadn't registered so I logged out of my account to try and almost refresh my account and see if it would register that a have premium. Afte...

  • Newbie
  • I recently bought soptify premium and I was told that it can take a day to register. The next morning it still hadn't registered so I logged out of my account to try and almost refresh my account and...
  • Luke
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Spotify 1 year

Hello, a few minutes ago i bought spotify 1 year. Normally i paid for 1 month the 9,99. The last payment was on 9.12.2017. My spotify 1 year begins at 9.01.2017 or when starts it? thanks you for help,Dirk

  • Newbie
  • Hello,   a few minutes ago i bought spotify 1 year. Normally i paid for 1 month the 9,99. The last payment was on 9.12.2017. My spotify 1 year begins at 9.01.2017 or when starts it?   t...
  • Luke
  • Spotify Star
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Wrong account login

Hello, i did an account without Facebook in past. But i did another with Facebook.Today i did pay the premium but in the wrong account, the account without the Facebook login, and i can't login with the other account with Facebook because the other a...

  • Visitor
  • Hello, i did an account without Facebook in past. But i did another with Facebook. Today i did pay the premium but in the wrong account, the account without the Facebook login, and i can't login wit...
  • Bittencourt
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 263 Views
  • 1 replies
  • 0 likes

Charged twice

Hi, I used to have a student account that should have ended in the summer 2017. I thought that subscription ended and wasn't renewed. I then hopped on a promotion I received for 3 months at something like $3 which was charged in November. It expires ...

  • Casual Listener
  • Hi,   I used to have a student account that should have ended in the summer 2017. I thought that subscription ended and wasn't renewed.   I then hopped on a promotion I received for 3 m...
  • nabwong79
  • Casual Listener
  • 329 Views
  • 4 replies
  • 0 likes
  • 329 Views
  • 4 replies
  • 0 likes

Paying for Premium, but still have Free account

I have a Premium account a long, long time. I paying for this account. In the mean time: * Still have advertising. * Still missing premium functionalities. I Can't contact with spotify in any way. There is no emial, no chat, no telephone. I tried all...

  • Casual Listener
  • I have a Premium account a long, long time. I paying for this account.  In the mean time:  * Still have advertising.  * Still missing premium functionalities.    I Can't...
  • jsannn
  • Community Legend
  • 776 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 776 Views
  • 3 replies
  • 0 likes

My public playlists cannot be found when searched for

Some of my playlists are maded Public.However, my friends cannot find them, even when doing an exact search. An example:The Spotnicks in Berlin However, if they get the URL, they can view it.https://open.spotify.com/user/11170447524/playlist/29x29fSp...

  • Newbie
  • Some of my playlists are maded Public. However, my friends cannot find them, even when doing an exact search.   An example: The Spotnicks in Berlin   However, if they get the URL, t...
  • 295 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 295 Views
  • 0 replies
  • 0 likes

ReverbNation opened my hubby's account... HELP!?

So, my hubby's account was opened through his reverb nation album release. we are attempting to log him in so that he can update his user bio and whatnot but we can't get him logged in. The website is trying to force him to open the page via his face...

  • Newbie
  • So, my hubby's account was opened through his reverb nation album release. we are attempting to log him in so that he can update his user bio and whatnot but we can't get him logged in. The website i...
  • Maxim
  • Spotify Star
  • 626 Views
  • 1 replies
  • 0 likes
  • 626 Views
  • 1 replies
  • 0 likes

No puedo unirme a una familia premium

Inicialmente no me enviaron un correo diciendo que mi cuenta no pudo ser verificado por que no ingresé la dirección correcta. En el segundo intento no pude poner la información nuevamente por que ya se había validado que la información no es correcta...

  • Casual Listener
  • Inicialmente no me enviaron un correo diciendo que mi cuenta no pudo ser verificado por que no ingresé la dirección correcta. En el segundo intento no pude poner la información nuevamente por que ya ...
  • Cindy148
  • Newbie
  • 703 Views
  • 2 replies
  • 0 likes
  • 703 Views
  • 2 replies
  • 0 likes

Hacked account help

I am unable to log in to my Spotify account which has premium and my connected email address must have been changed as I cannot recover through that method either the card on the account is mine therefore can I verify this??

  • Newbie
  • I am unable to log in to my Spotify account which has premium and my connected email address must have been changed as I cannot recover through that method either the card on the account is mine ther...
  • Maxim
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes