Help Wizard

Step 1


preamium and free account

preamium and free account

i created two accounts with the same email i think. one is free and the other is premium. i do not remember the email or pasword for either of them. i would like to delete the free one and maybe keep the premium one... i dont know well see.

1 Reply

Hi there @user-removed, thanks for coming to the Spotify Community!


Sorry to hear you’re having some trouble.


If you’re not sure, I’d recommend having a quick scan of the email accounts you own, and looking for emails from ‘’. That way you can determine which one you used to sign up for 

We'd also recommend getting in contact with us directly.






The Support team will be able to help you out further and close your duplicate account.


We hope this helps 🙂


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