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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • 1286584072
  • Visitor
  • 265153 Views
  • 519 replies
  • 34 likes
  • Account
    Free
  • 265153 Views
  • 519 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13055 Views
  • 6 replies
  • 11 likes
  • Security
  • 13055 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529711 Views
  • 989 replies
  • 113 likes
  • Account
  • 529711 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128157 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128157 Views
  • 74 replies
  • 12 likes

Solved!! borrado de discos guardados

HolaSoy usuario premium y desde hace un par de meses se me están borrando los álbumes que gaurdo en mi musica. A veces lo que se borra es el modo offline del disco y otras veces se me borra todo completamente.

  • Newbie
  • Hola Soy usuario premium y desde hace un par de meses se me están borrando los álbumes que gaurdo en mi musica. A veces lo que se borra es el modo offline del disco y otras veces se me borra todo co...
  • Frabco_selak
  • Newbie
  • 6308 Views
  • 12 replies
  • 2 likes
  • Premium
  • 6308 Views
  • 12 replies
  • 2 likes

Payment issue

I have a payment issue, i dont know the email address of the account i am paying for. I want to cancel the payment, but i cant because i dont know which account it is. I need help to cancel the spotify premium account. Can you help me?

  • Newbie
  • I have a payment issue, i dont know the email address of the account i am paying for. I want to cancel the payment, but i cant because i dont know which account it is. I need help to cancel the spoti...
  • LordRollin
  • Community Legend
  • 553 Views
  • 1 replies
  • 0 likes
  • 553 Views
  • 1 replies
  • 0 likes

Charged Premium Overdraft Fee?

Has anyone experienced this before? I've been with Spotify Premium member for 6 years and there have been times, Ive had insuffient funds and they still took out money from my bank but I was never hit with a $25 fee, only an overdraft fee from my ban...

  • Newbie
  • Has anyone experienced this before? I've been with Spotify Premium member for 6 years and there have been times, Ive had insuffient funds and they still took out money from my bank but I was never hi...
  • LordRollin
  • Community Legend
  • 3298 Views
  • 1 replies
  • 1 likes
  • 3298 Views
  • 1 replies
  • 1 likes

Doppelte Abbuchung

Keine Vertragsaenderung, trotzdem doppelte Abbuchungen seit Monaten.Nicht moeglich Zahlbelaege bei Spotify einzusehen (Seite existiert nicht mehr)Was soll diese Abzocke?? Was kann ich tun, ausser sofort zu kuendigen?

  • Newbie
  • Keine Vertragsaenderung, trotzdem doppelte Abbuchungen seit Monaten. Nicht moeglich Zahlbelaege bei Spotify einzusehen (Seite existiert nicht mehr) Was soll diese Abzocke?? Was kann ich tun, ausser...
  • Stefanie89
  • Newbie
  • 656 Views
  • 1 replies
  • 0 likes
  • 656 Views
  • 1 replies
  • 0 likes

error al entrar a mi cuenta

A alguien mas le aparece este error al entrar a su cuenta?

  • Newbie
  • A alguien mas le aparece este error al entrar a su cuenta?
  • bybalon12
  • Newbie
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Does Not Recognize E-mail

Hello, I am trying to login to my spotify so I can change my payment settings, but when I try to login online it does not recognize my username, email, or password, which I know is correct because I wrote it down. When I got to reset my password, it ...

  • Newbie
  • Hello,   I am trying to login to my spotify so I can change my payment settings, but when I try to login online it does not recognize my username, email, or password, which I know is correct b...
  • izzyg77
  • Casual Listener
  • 634 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 634 Views
  • 3 replies
  • 0 likes

Missing details ...

When looking in account and selecting premium for family it shows what accounts are active... but there are no further details? when clicked on its showing all users as 'undefined' where have all the user names gone? im trying to find out a username ...

  • Regular
  • When looking in account and selecting premium for family it shows what accounts are active... but there are no further details? when clicked on its showing all users as 'undefined'  where have a...
  • Bilalgujjar
  • Newbie
  • 1323 Views
  • 17 replies
  • 4 likes
  • Premium
    Subscription
  • 1323 Views
  • 17 replies
  • 4 likes

Solved!!Superuser Contribution How To Advertise on Spotify?

I didn't know where to put this question so sorry in advance if it isn't in the right place. I have been trying to reach someone to advertise (for work) on Spotify for years but nobody has ever replied to my inquiries on the form on the advertiser si...

  • Visitor
  • I didn't know where to put this question so sorry in advance if it isn't in the right place. I have been trying to reach someone to advertise (for work) on Spotify for years but nobody has ever repli...
  • meahtenoha
  • Spotify
  • 18967 Views
  • 6 replies
  • 1 likes
  • 18967 Views
  • 6 replies
  • 1 likes

Superuser Contribution Paid but no access

Help.....i have paid for premium (incl payment confirmation and username) but when trying to login, it says “ no active account”. What do to ? Maybe more interesting, who can help ? Because after sending several messages without reply (yep, did check...

  • Casual Listener
  • Help..... i have paid for premium (incl payment confirmation and username)  but when trying to login, it says “ no active account”.  What do to ?  Maybe more interesting, who can h...
  • Jorik26
  • Casual Listener
  • 550 Views
  • 4 replies
  • 0 likes
  • Login
  • 550 Views
  • 4 replies
  • 0 likes

Solved!! 2 Phones same account

I have two phones. 1 Official and 1 personal. I have a spotify premium account and I want it to be available on both my phones. Is it allowed to use the same account for two devices if both belong to me ?

  • Newbie
  • I have two phones. 1 Official and 1 personal. I have a spotify premium account and I want it to be available on both my phones. Is it allowed to use the same account for two devices if both belong to...
  • TdeRochebrune
  • Newbie
  • 1284 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 1284 Views
  • 2 replies
  • 0 likes

Premium Subscription Concern

Greetings!I need help regarding on my subscription. Last month, Jan. 26 2017, I subscribed on Spotify for Free and upgrade it at the same time to Premium Subscription. According to the Photo below, I will be not charged until yesterday, Feb. 25, 2017...

  • Visitor
  • Greetings! I need help regarding on my subscription. Last month, Jan. 26 2017, I subscribed on Spotify for Free and upgrade it at the same time to Premium Subscription. According to the Photo below,...
  • MichellaMuñiz
  • Casual Listener
  • 576 Views
  • 6 replies
  • 0 likes
  • 576 Views
  • 6 replies
  • 0 likes

Old email used to sign up and can't reset password

I signed up for Spotify using an email address that I no longer have access to and I can't remember my password. Help!

  • Newbie
  • I signed up for Spotify using an email address that I no longer have access to and I can't remember my password. Help!
  • imattolo
  • Community Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Trying to apply student discount

I am trying to verify my student email in order to have the discount applied to my account, but it says my student email is associated with another account. I have no idea what account the notice is referring to.

  • Casual Listener
  • I am trying to verify my student email in order to have the discount applied to my account, but it says my student email is associated with another account.  I have no idea what account the noti...
  • imattolo
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • Account
  • 295 Views
  • 1 replies
  • 0 likes

Solved!! Can't log into spotify when on home wifi

Hi, A few weeks ago, I started experiencing an issue trying to log into Spotify through my home wifi on both my mac book air and my iphone, yet the minute I connect to spotify through my cell network eveything works fine and loads. When I try to log ...

  • Casual Listener
  • Hi,   A few weeks ago, I started experiencing an issue trying to log into Spotify through my home wifi on both my mac book air and my iphone, yet the minute I connect to spotify through my cel...
  • zippyjet
  • Casual Listener
  • 5083 Views
  • 11 replies
  • 0 likes
  • Account
  • 5083 Views
  • 11 replies
  • 0 likes

My account deleted for no reason

Hello, My account deleted and I just registered with same e-mail !? and now I haven't my premium. How spotify approves creating a new account with same email and just delete the active account?

  • Casual Listener
  • Hello,   My account deleted and I just registered with same e-mail !? and now I haven't my premium. How spotify approves creating a new account with same email and just delete the active accou...
  • EmineK
  • Newbie
  • 989 Views
  • 4 replies
  • 3 likes
  • Account
    Login
    Premium
  • 989 Views
  • 4 replies
  • 3 likes

Other User Have same profile name

its been bothering me for a month.I m sure there other person that can login into my account and share same account.he or she play and save bunch of music that i never play, he or she also deleted my playlist,sometimes i logout for no reason and the ...

  • Casual Listener
  • its been bothering me for a month.I m sure there other person that can login into my account and share same account.he or she play and save bunch of music that i never play, he or she also deleted my...
  • user-removed
  • Not applicable
  • 430 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 430 Views
  • 3 replies
  • 0 likes

Trying to leave iTunes for Spotify

Ive been a loyal itunes user for years. but I have had enough of them and want to leave. Spotify is what everyone has told me is the best alternative. But I have a lot fo music on itunes. I would like to import this music from itunes to spotify. I ha...

  • Casual Listener
  • Ive been a loyal itunes user for years. but I have had enough of them and want to leave.  Spotify is what everyone has told me is the best alternative. But I have a lot fo music on itunes. I wo...
  • crematedman
  • Community Legend
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

Solved!! cannot invite family member

Hi, recently upgraded my account to family, added my little brother, seems to work. But now I cant add my other brother. Shouldnt it be possible to add up to 4 family members? Invite button is not shown in family section of my account settings. Best

  • Casual Listener
  • Hi,   recently upgraded my account to family, added my little brother, seems to work. But now I cant add my other brother. Shouldnt it be possible to add up to 4 family members? Invite butto...
  • jemjimjay59
  • Casual Listener
  • 15515 Views
  • 74 replies
  • 11 likes
  • Account
    Premium
    Subscription
  • 15515 Views
  • 74 replies
  • 11 likes

2 accounts

How do I access both accounts,1 is via Facebook my old account premium and I know for some reason have a new account that is via Facebook standard?? And is setup on my phone

  • Newbie
  • How do I access both accounts,1 is via Facebook my old account premium and I know for some reason have a new account that is via Facebook standard?? And is setup on my phone 
  • avahofmann
  • Music Fan
  • 1013 Views
  • 3 replies
  • 0 likes
  • 1013 Views
  • 3 replies
  • 0 likes

Can't delete account without an email? (no email on spotify account)

I am trying to delete my facebook created spotify account. which I don't have an email associated with. and in order to delete my account I need a email. How do I permanently delete this account, now?

  • Newbie
  • I am trying to delete my facebook created spotify account. which I don't have an email associated with. and in order to delete my account I need a email. How do I permanently delete this account, now?
  • avahofmann
  • Music Fan
  • 524 Views
  • 1 replies
  • 0 likes
  • 524 Views
  • 1 replies
  • 0 likes