Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
285718 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
539570 Views
990 replies
114 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129530 Views
74 replies
12 likes
Made my spotify account when on holiday now I can' use it in my country.
Made my spotify account when on holiday now I can' use it in my country.
Community Legend
312 Views
1 replies
0 likes
So i made a new account and I want to connect it to facebook. How do i delete my previous account?
So i made a new account and I want to connect it to facebook. How do i delete my previous account?
Community Legend
360 Views
1 replies
0 likes
I have bought the Student Premium subscription that includes the hulu, but my account for Spotify is locked, and the email I have used to create this account is no longer existant, so, I am basically just paying for Hulu. Any help?
I have bought the Student Premium subscription that includes the hulu, but my account for Spotify is locked, and the email I have used to create this account is no longer existant, so, I am basically...
Not applicable
492 Views
2 replies
0 likes
Not sure when this happened , but one day I found my favorites list to be gone which is a real shame because I would listen to it regularly and I've been adding songs to it ever since 2013. Is there any way to fix this? T.
Not sure when this happened , but one day I found my favorites list to be gone which is a real shame because I would listen to it regularly and I've been adding songs to it ever since 2013. Is there ...
Not applicable
5393 Views
4 replies
1 likes
I've had Spotify premium since 22/03/16 and ever since I've been charged $11.99 per month by Spotify and $14.99 per month by Apple. Does anyone know how I can get a refund from Apple? I have tried but they have only refunded me for 2 months and refus...
I've had Spotify premium since 22/03/16 and ever since I've been charged $11.99 per month by Spotify and $14.99 per month by Apple. Does anyone know how I can get a refund from Apple? I have tried bu...
Casual Listener
860 Views
4 replies
0 likes
So accidentally I logged out of Spotify on my phone. I have had the premium service for about 3 months now. The email address that I used to register has since been cancelled due to massive spam and letters from Africa asking for free money. I never ...
So accidentally I logged out of Spotify on my phone. I have had the premium service for about 3 months now. The email address that I used to register has since been cancelled due to massive spam and ...
Not applicable
3904 Views
5 replies
0 likes
i got trouble with my playlists were suddenly faded after i reset my password and when i signed it in anymore then the account is just turned out like a new account. i thought i didnt try to make a new account instead intentionally only attempted to ...
i got trouble with my playlists were suddenly faded after i reset my password and when i signed it in anymore then the account is just turned out like a new account. i thought i didnt try to make a n...
Spotify Star
1099 Views
2 replies
0 likes
Whenever I log in to spotify, it says that I have to either update my profile for the country I am in, or upgrade to premium. I updated the country to match my IP, and it wouldn't work. Then, I upgraded to premium, and that doesn't work either. It wo...
Whenever I log in to spotify, it says that I have to either update my profile for the country I am in, or upgrade to premium. I updated the country to match my IP, and it wouldn't work. T...
Newbie
13749 Views
19 replies
1 likes
What should I do if the payment slip is not displayed?
What should I do if the payment slip is not displayed?
Casual Listener
696 Views
2 replies
0 likes
Hello, I recently created a new spotify account to purchase Spotify premium. I entered in all my information correctly but for some crazy reason when I chose the username "Triznok", spotify decided to just give me this user instead: r05mgsze3n1mcjd0j...
Hello, I recently created a new spotify account to purchase Spotify premium. I entered in all my information correctly but for some crazy reason when I chose the username "Triznok", spotify decided t...
Newbie
1966 Views
7 replies
0 likes
Hello, just a few things up front on my situation. I just made this username so I could make a thread here. My problem is that I can't figure out my username/password for the account I had and could log into, with premium, just a few days ago. I logg...
Hello, just a few things up front on my situation. I just made this username so I could make a thread here. My problem is that I can't figure out my username/password for the account I ha...
Casual Listener
14452 Views
13 replies
0 likes
Hello, I purchase Spotify Premium, with the new year's promotion, (the 3 months subscription for $0.99), it was working fine but after about two weeks my account become free. - I try to logout and login again in several occasions but it still does no...
Hello, I purchase Spotify Premium, with the new year's promotion, (the 3 months subscription for $0.99), it was working fine but after about two weeks my account become free. ...
Roadie
932 Views
1 replies
0 likes
After getting a new phone i will have no acces to my account to start spotify.I have spotify premium and i am the admin. Tried to get a new passwordBut it does not work.
After getting a new phone i will have no acces to my account to start spotify. I have spotify premium and i am the admin. Tried to get a new password But it does not work.
Not applicable
376 Views
2 replies
0 likes
Hello... Most ads I receive are the more generic national ads but sometimes I recieve ads that seem to be targeted to my location. Problem is, the ads seem to think I live in Raleigh, NC even though I live in Georgia. Can someone tell me why Spotify ...
Hello... Most ads I receive are the more generic national ads but sometimes I recieve ads that seem to be targeted to my location. Problem is, the ads seem to think I live in Raleigh, NC even though ...
Casual Listener
3871 Views
2 replies
1 likes
I just created a new account and when I'm logged in it shows my proper username but to log-in I have to use a random string of letters and numbers. Is there anyway I can get them to match because the reason I made a new account is becuse this is what...
I just created a new account and when I'm logged in it shows my proper username but to log-in I have to use a random string of letters and numbers. Is there anyway I can get them to match because the...
Not applicable
2009 Views
3 replies
0 likes
I connected spotify to facebook and then disconnected because my name and last name appeared in my created playlists and profile. The problem is that even after I disconnected spotify from facebook my name keeps showing up, I just want my username to...
I connected spotify to facebook and then disconnected because my name and last name appeared in my created playlists and profile. The problem is that even after I disconnected spotify from facebook m...
Regular
3484 Views
9 replies
2 likes
Hi,I have a Spotify premium account that was setup by my telco (German Telekom).I will terminate the contract with Telekom soon. My question is now:how can I keep my Spotify account? How will the charging be done?Uli
Hi, I have a Spotify premium account that was setup by my telco (German Telekom). I will terminate the contract with Telekom soon. My question is now: how can I keep my Spotify account? How will t...
Spotify Star
675 Views
1 replies
0 likes
For the last several days I have not been able to access Spotify. Going to the main or support website just gives me a little bit of text and my profile picture. open.spotify.com simply gives me a blank white page with nothing on it. I got a new rout...
For the last several days I have not been able to access Spotify. Going to the main or support website just gives me a little bit of text and my profile picture. open.spotify.com simply gives me a bl...
Casual Listener
1160 Views
5 replies
0 likes
i tried to sign up for premium and they charged my card by Paypal, but didnt give me it and im in UAE does anyone know how to do this?
i tried to sign up for premium and they charged my card by Paypal, but didnt give me it and im in UAE does anyone know how to do this?
Spotify Star
587 Views
1 replies
0 likes
Hey, I'm interested in buying the family premium package. Theres one question left which I cannot find an answer to. If I invite my brother that has an account already to the family package and he wants to make it his own account again at any time.. ...
Hey, I'm interested in buying the family premium package. Theres one question left which I cannot find an answer to. If I invite my brother that has an account already to the family package ...
Newbie
1011 Views
6 replies
1 likes
