Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
554317 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131226 Views
74 replies
12 likes
Olá! Gostaria de saber por que as pessoas do meu plano familiar premium não possuem a opção de importar suas músicas no spotify. Hi! I would like to know why the people on my premium familiar plan cannot import their music on their spotify.
Olá! Gostaria de saber por que as pessoas do meu plano familiar premium não possuem a opção de importar suas músicas no spotify. Hi! I would like to know why the people on ...
Spotify Star
656 Views
5 replies
1 likes
Hi there, A member of my family account was suddenly removed from it and she can no longer access her premium account. When I tried to invite her again by sending an invitation link, it didn't work. After she typed in the same address as me, the syst...
Hi there, A member of my family account was suddenly removed from it and she can no longer access her premium account. When I tried to invite her again by sending an invitation link, it didn...
Casual Listener
3487 Views
5 replies
2 likes
My iphone went black and died, got a new one, logged in on spotify and theres nothing there. Totally empty. What to do?? pelle
My iphone went black and died, got a new one, logged in on spotify and theres nothing there. Totally empty. What to do?? pelle
Casual Listener
377 Views
2 replies
0 likes
The email addressed linked to my Spotify account is a deactivated account from when I was in college. I followed the instructions to update the email address in my Facebook profile. That change was submitted and reflected in Facebook, but it is not u...
The email addressed linked to my Spotify account is a deactivated account from when I was in college. I followed the instructions to update the email address in my Facebook profile. That change was s...
Casual Listener
429 Views
2 replies
0 likes
Hello, I went to connect my phone's spotify to my ps4 but carelessly mis-clicked on devices in the app and temporarily connected to someone else's device on the same network as me. I was wondering whether this means my account is now signed in on the...
Hello, I went to connect my phone's spotify to my ps4 but carelessly mis-clicked on devices in the app and temporarily connected to someone else's device on the same network as me. I was wonde...
Community Legend
1675 Views
1 replies
0 likes
I attempted to upgrade my premium account to family account to add my daughter. When she hits the confirmation link and code in email and uses the autopopulated code, we get error. Pretty frustrated with how convoluted the whole process is to start w...
I attempted to upgrade my premium account to family account to add my daughter. When she hits the confirmation link and code in email and uses the autopopulated code, we get error. Pretty frustrated ...
Newbie
4825 Views
22 replies
11 likes
Please help me out, Since recently, my playlists are gone and a few new ones have been added...I have never deleted any nor added the new ones myself. However, nobody else knows my login or has been on my account as far as I know. Any solutions to re...
Please help me out, Since recently, my playlists are gone and a few new ones have been added... I have never deleted any nor added the new ones myself. However, nobody else knows my login o...
Community Legend
747 Views
1 replies
0 likes
I have been trying to register my family to my family subscription for two weeks now, because i cannot remember the EXACT info ive entered, it keeps refusing invitations. I am the only one in my family subscription and that kind of makes it pointless...
I have been trying to register my family to my family subscription for two weeks now, because i cannot remember the EXACT info ive entered, it keeps refusing invitations. I am the only one in my fami...
Newbie
7320 Views
22 replies
4 likes
Recently I got in trouble with a couple of accounts associated with social media and games being stolen. I installed malware protection and what not. Woe and behold when I googled my email - it popped up along my password on pastebin along with hundr...
Recently I got in trouble with a couple of accounts associated with social media and games being stolen. I installed malware protection and what not. Woe and behold when I googled my email - it poppe...
Roadie
6235 Views
1 replies
0 likes
Hello, I've a question about the settings of my account. I couldn't create my own username during registration, so currently my username is just numbers and letters. If I want to communicate my channel on social media, do I have to share this really ...
Hello, I've a question about the settings of my account. I couldn't create my own username during registration, so currently my username is just numbers and letters. If I want to communicate...
Spotify Star
12187 Views
3 replies
0 likes
I see in the TOS that developers need to obtain consent for games devlopment, and use of the above - how do I obtain consent? What is the process please ?
I see in the TOS that developers need to obtain consent for games devlopment, and use of the above - how do I obtain consent? What is the process please ?
Spotify Star
420 Views
1 replies
0 likes
First of all, I want to upload my own music to spotify, i've read a lot of articles that say I need to sign up for an artist account. I tried signing up with lead me to the page 'select artist'. I cant find my artist name when I search for it, nor wh...
First of all, I want to upload my own music to spotify, i've read a lot of articles that say I need to sign up for an artist account. I tried signing up with lead me to the page 'select arti...
Spotify Star
368 Views
1 replies
0 likes
I used to have Spotify connected to the last.fm scrobbling feature, and it worked fine until recently when i noticed it was no longer scrobbling, and when i went to turn it on again, it gives me a 'invalid username or password' message. I'm 100% sure...
I used to have Spotify connected to the last.fm scrobbling feature, and it worked fine until recently when i noticed it was no longer scrobbling, and when i went to turn it on again, it gives me a 'i...
Newbie
7383 Views
13 replies
3 likes
Hello all, I have disabled my facebook account.When I registered to Spotify I used the facebook button and now, when I login in Spotify, my facebook account is re-enabled back...How can I prevent this? Thanks a lot!Oscar
Hello all, I have disabled my facebook account. When I registered to Spotify I used the facebook button and now, when I login in Spotify, my facebook account is re-enabled back......
Casual Listener
622 Views
2 replies
0 likes
I have a family account. For some reason I can only listen to what another person is listening to if we are using our accounts at the same time. Is this how a family account works? If u want to listen to different music than another member of my fami...
I have a family account. For some reason I can only listen to what another person is listening to if we are using our accounts at the same time. Is this how a family account works? If u want to liste...
Spotify Star
433 Views
1 replies
0 likes
Hello guys. The account ive been using belongs to my father. Unfortunately my dad just passed away this past wenedsday. I am asking for your help since i dont want to erase all his music and i guess im just trying to keep the account active as a way ...
Hello guys. The account ive been using belongs to my father. Unfortunately my dad just passed away this past wenedsday. I am asking for your help since i dont want to erase all his music and i guess ...
Spotify Star
470 Views
3 replies
0 likes
Odd situation here. I decided to disconnect my Facebook and Spotify accounts, but found that my Spotify profile still featured my full name and Facebook profile picture. I've disconnected the accounts through both Spotify and Facebook and logged out ...
Odd situation here. I decided to disconnect my Facebook and Spotify accounts, but found that my Spotify profile still featured my full name and Facebook profile picture. I've disconnected the account...
Spotify Star
2741 Views
1 replies
0 likes
So I accidentally deleted my old account and I really want it back it has so many memories so can you guy help me get it back
So I accidentally deleted my old account and I really want it back it has so many memories so can you guy help me get it back
Spotify Star
1011 Views
1 replies
0 likes
hey,so today i noticed that my spotify was paused on song which i would never listen, and then i checked "devices available" and noticed someone who isn't me.so i went on website ,logged on and noticed that my email is changed,i tried to change it ba...
hey,so today i noticed that my spotify was paused on song which i would never listen, and then i checked "devices available" and noticed someone who isn't me. so i went on website ,logged on and not...
Spotify Star
392 Views
1 replies
0 likes
Hello, I just moved from Germany back to the states and when I try to change my current country to USA, I get the error code 408 (says my email address is already registered with another account) and it resets my country back to Germany and does not ...
Hello, I just moved from Germany back to the states and when I try to change my current country to USA, I get the error code 408 (says my email address is already registered with anoth...
Casual Listener
1043 Views
8 replies
0 likes
