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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

292929 Views

529 replies

34 likes

Account
Free
  • 292929 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13721 Views

6 replies

11 likes

Security
  • 13721 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541686 Views

990 replies

115 likes

Account
  • 541686 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129738 Views

74 replies

12 likes

Account
Login
Premium
  • 129738 Views
  • 74 replies
  • 12 likes

Family account

I have a family account. For some reason I can only listen to what another person is listening to if we are using our accounts at the same time. Is this how a family account works? If u want to listen to different music than another member of my fami...

Newbie

I have a family account. For some reason I can only listen to what another person is listening to if we are using our accounts at the same time. Is this how a family account works? If u want to liste...

Maxim

Spotify Star

427 Views

1 replies

0 likes

  • 427 Views
  • 1 replies
  • 0 likes

Help

Hello guys. The account ive been using belongs to my father. Unfortunately my dad just passed away this past wenedsday. I am asking for your help since i dont want to erase all his music and i guess im just trying to keep the account active as a way ...

Casual Listener

Hello guys. The account ive been using belongs to my father. Unfortunately my dad just passed away this past wenedsday. I am asking for your help since i dont want to erase all his music and i guess ...

Maxim

Spotify Star

455 Views

3 replies

0 likes

Account
  • 455 Views
  • 3 replies
  • 0 likes

Solved!! Removing your Full Name from your Profile

Odd situation here. I decided to disconnect my Facebook and Spotify accounts, but found that my Spotify profile still featured my full name and Facebook profile picture. I've disconnected the accounts through both Spotify and Facebook and logged out ...

Newbie

Odd situation here. I decided to disconnect my Facebook and Spotify accounts, but found that my Spotify profile still featured my full name and Facebook profile picture. I've disconnected the account...

Maxim

Spotify Star

2728 Views

1 replies

0 likes

Account
  • 2728 Views
  • 1 replies
  • 0 likes

How to get back deleted account

So I accidentally deleted my old account and I really want it back it has so many memories so can you guy help me get it back

Newbie

So I accidentally deleted my old account and I really want it back it has so many memories so can you guy help me get it back

Maxim

Spotify Star

991 Views

1 replies

0 likes

Account
  • 991 Views
  • 1 replies
  • 0 likes

Someone has my account details

hey,so today i noticed that my spotify was paused on song which i would never listen, and then i checked "devices available" and noticed someone who isn't me.so i went on website ,logged on and noticed that my email is changed,i tried to change it ba...

Newbie

hey,so today i noticed that my spotify was paused on song which i would never listen, and then i checked "devices available" and noticed someone who isn't me. so i went on website ,logged on and not...

Luke

Spotify Star

373 Views

1 replies

0 likes

Account
Login
Security
Subscription
  • 373 Views
  • 1 replies
  • 0 likes

Moved back to USA from Europe and Spotify won't let me change my current country, error 408

Hello, I just moved from Germany back to the states and when I try to change my current country to USA, I get the error code 408 (says my email address is already registered with another account) and it resets my country back to Germany and does not ...

Casual Listener

Hello,    I just moved from Germany back to the states and when I try to change my current country to USA, I get the error code 408 (says my email address is already registered with anoth...

Dbrush

Casual Listener

1039 Views

8 replies

0 likes

  • 1039 Views
  • 8 replies
  • 0 likes

Getting Billed for premium but spotify shows FREE

My username is ***************@gmail.com on FB - i'm getting billed every month but still showing free. I have reinstalled the client with no success. The accounts page asks me to sign up, when I do, I use the same CC# I used originally and it gives ...

Newbie

My username is ***************@gmail.com on FB - i'm getting billed every month but still showing free.  I have reinstalled the client with no success.  The accounts page asks me to sign up...

user-removed

Not applicable

385 Views

2 replies

0 likes

Account
  • 385 Views
  • 2 replies
  • 0 likes

I wanna switched my email but it says it's already taken

Hey I wanna switch my email adress to another one because current listed email is no longer in use. like 3+ years ago i opened and closed a spotify account with my current email and now it says it's already in use. How can i change this thank you

Casual Listener

Hey   I wanna switch my email adress to another one because current listed email is no longer in use. like 3+ years ago i opened and closed a spotify account with my current email and now it s...

gavin-150

Newbie

330 Views

1 replies

0 likes

Account
  • 330 Views
  • 1 replies
  • 0 likes

I can´t pay my account!

Hi Spotify Community, I am living in the USA for a couple of months, and a couple of days ago, my USA card for Spotify payment was under a fraud case, so I closed it and I am waiting for a new one. Meanwhile, I want to pay Spotify with another card I...

Newbie

Hi Spotify Community,    I am living in the USA for a couple of months, and a couple of days ago, my USA card for Spotify payment was under a fraud case, so I closed it and I am wait...

JamesBlond42

Casual Listener

278 Views

1 replies

0 likes

Account
Other
Premium
  • 278 Views
  • 1 replies
  • 0 likes

Limit on library

This is horse carp, if you pay for premium, you should not have a limit on artist or albums you can save. I can understand if your device cant download, but just the account being maxed out, thats stupid.

Casual Listener

This is horse carp, if you pay for premium, you should not have a limit on artist or albums you can save. I can understand if your device cant download, but just the account being maxed out, thats st...

Natelandros

Casual Listener

362 Views

2 replies

0 likes

Premium
  • 362 Views
  • 2 replies
  • 0 likes

Visibility of my account

Hi there, I have a problem with the visibility of my profile.First off all, my friend can find my profile, but they can't see my playlists, although they are public playlists. Second of all, I can't see who's following me. If I look at my followers, ...

Casual Listener

Hi there,   I have a problem with the visibility of my profile. First off all, my friend can find my profile, but they can't see my playlists, although they are public playlists.  Secon...

JosKemme

Casual Listener

1332 Views

2 replies

0 likes

  • 1332 Views
  • 2 replies
  • 0 likes

Remove full name from profile

My profile uses my full name. I don't want this associated with any account, and especially not with my Spotify user name. How do I change this to protect my privacy and personal information?

Newbie

My profile uses my full name. I don't want this associated with any account, and especially not with my Spotify user name. How do I change this to protect my privacy and personal information?

user-removed

Not applicable

541 Views

1 replies

0 likes

Account
  • 541 Views
  • 1 replies
  • 0 likes

Account Hack

Hi Spotify team!, I recently have lost access to my premium account and I checked my emails to see that the email has been changed. could you please help me? my origional email was and it was changed on 17/12/2017 Can you please help me? Many thanks...

Casual Listener

Hi Spotify team!, I recently have lost access to my premium account and I checked my emails to see that the email has been changed. could you please help me?   my origional email was <r...

Luke

Spotify Star

665 Views

3 replies

0 likes

Account
  • 665 Views
  • 3 replies
  • 0 likes

Solved!! Promoção de 3 meses por R$1,99

Olá gostaria de saber Como eu faço parágrafo Assinar um Promoção de 3 meses prémio por R $ 1,99

Casual Listener

Olá gostaria de saber Como eu faço parágrafo Assinar um Promoção de 3 meses prémio por R $ 1,99

Bittencourt

Spotify Star

148697 Views

30 replies

10 likes

Premium
  • 148697 Views
  • 30 replies
  • 10 likes

Solved!!Superuser Contribution How to wipe all songs from account?

Hi, I was wondering if there was any way to wipe clean my entire song library - songs, followed artists, playlists, radios, everything, all at once, instead of hunting down every single album or song and removing of which would take forever because I...

Casual Listener

Hi, I was wondering if there was any way to wipe clean my entire song library - songs, followed artists, playlists, radios, everything, all at once, instead of hunting down every single album or song...

JackSpecific200

Casual Listener

22158 Views

4 replies

0 likes

Account
  • 22158 Views
  • 4 replies
  • 0 likes

Where can I figure out when I signed up for spotify?

Hello! Where can I find out when I signed up for spotify? I'm just curious, I know it's been a few years but was interested in when. Thanks.

Casual Listener

Hello!   Where can I find out when I signed up for spotify?   I'm just curious, I know it's been a few years but was interested in when.   Thanks.

theryan722

Casual Listener

433 Views

2 replies

0 likes

  • 433 Views
  • 2 replies
  • 0 likes

Solved!! Access problem

Hi. I have a notify premium account on this PC which starts up as soon as I open it. If I try and open it on my pad it opens up a basic free account that I set up years ago. How do I link all my devices, ( including a new Amazon Echo) to my premium a...

Casual Listener

Hi. I have a notify premium account on this PC which starts up as soon as I open it. If I try and open it on my pad it opens up a basic free account that I set up years ago. How do I link all my devi...

Jeremy-SB

Casual Listener

572 Views

3 replies

0 likes

  • 572 Views
  • 3 replies
  • 0 likes

Unable to reset password

I forgot my Spotify password. Tried to reset it by using https://www.spotify.com/password-reset/ . I've tried many times today, and several hours later I still haven't received email from Spotify. Been in contact with Spotify support two times today,...

Casual Listener

I forgot my Spotify password. Tried to reset it by using  https://www.spotify.com/password-reset/  . I've tried many times today, and several hours later I still haven't received email from...

FF82

Casual Listener

395 Views

2 replies

0 likes

  • 395 Views
  • 2 replies
  • 0 likes

Can not creat a new account

helloI'm trying to create a spotify account. However, the registration page is unresponsive and can not be registered.When I sign up for a facebook account, the login page always gives me the following message: https://prnt.sc/i3hfcePlease let me kno...

Newbie

hello I'm trying to create a spotify account. However, the registration page is unresponsive and can not be registered. When I sign up for a facebook account, the login page always gives me the fol...

Luke

Spotify Star

396 Views

1 replies

0 likes

Account
  • 396 Views
  • 1 replies
  • 0 likes

How can people find me by facebook name?

Hi,I have connected my facebook with spotify, but i still got a username with a lot of numbers. Does anyone know how to change that?

Newbie

Hi, I have connected my facebook with spotify, but i still got a username with a lot of numbers. Does anyone know how to change that?

itu_

Community Legend

550 Views

1 replies

0 likes

  • 550 Views
  • 1 replies
  • 0 likes