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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9961 Views
  • 3 replies
  • 9 likes
  • Security
  • 9961 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 497174 Views
  • 982 replies
  • 112 likes
  • Account
  • 497174 Views
  • 982 replies
  • 112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1214228 Views
  • 119 replies
  • 117 likes
  • Account
  • 1214228 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122795 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122795 Views
  • 72 replies
  • 12 likes

Can’t access account and make payment

Hello I cannot access my account due to I cannot change my country in the edit section.Only USA given.Im currently living in Qatar .Please help and solve this situation

  • Newbie
  • Hello           I cannot access my account due  to I cannot change my country in the edit section.Only USA given.Im currently living in Qatar .Please help and solve th...
  • Maxim
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Gift Card not valid - Account Created through a Promo

I received a $30 gift card that I'd like to use for Spotify Premium. When I went to the redemption page, I received this error message: Unfortunately this Premium code does not seem to be valid. Try again or contact customer service. In searching thr...

  • Newbie
  • I received a $30 gift card that I'd like to use for Spotify Premium. When I went to the redemption page, I received this error message: Unfortunately this Premium code does not seem to be valid....
  • Fooshizzle
  • Newbie
  • 983 Views
  • 2 replies
  • 2 likes
  • Account
    Other
    Premium
    Subscription
  • 983 Views
  • 2 replies
  • 2 likes

Ik betaal voor Premium, maar ik heb nu alleen toegang tot een Free account

Hoi, Ik betaal al vanaf 27-06-2016 voor Premium en heb vorige maand (27-07-2017) dan ook keurig betaald, maar ik krijg ineens reclame tussendoor en overal staat aangegeven dat ik een Free account heb. Is het mogelijk dat mijn Premium account uit zich...

  • Newbie
  • Hoi,   Ik betaal al vanaf 27-06-2016 voor Premium en heb vorige maand (27-07-2017) dan ook keurig betaald, maar ik krijg ineens reclame tussendoor en overal staat aangegeven dat ik een Free ac...
  • Geertjan1970
  • Newbie
  • 1053 Views
  • 3 replies
  • 1 likes
  • 1053 Views
  • 3 replies
  • 1 likes

I am invited for spotify family and dit not receive any mail..

my husband sent several times his invitation for spotify family, I didn't receive any invitations. the email adress he used is correct.. please help..

  • Newbie
  • my husband sent several times his invitation for spotify family, I didn't receive any invitations. the email adress he used is correct.. please help..     
  • NickPembo
  • Casual Listener
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Solved!! Can't login

Can't login since yesterday. Login is not working on Xbox One X. And on my PC it says "no internet connection" But that is not the case....

  • Regular
  • Can't login since yesterday. Login is not working on Xbox One X. And on my PC it says "no internet connection" But that is not the case....
  • Luke
  • Spotify Star
  • 1984 Views
  • 15 replies
  • 0 likes
  • Account
    Login
  • 1984 Views
  • 15 replies
  • 0 likes

Trying to upgrade to Premium.

When I go to Account > in Username their is a name in there that is just a bunch of letters and numbers and the subscription says Free. I try to select each one but nothing happens? Not sure whey a Username is already there? Any suggestions?

  • Casual Listener
  • When I go to Account > in Username their is a name in there that is just a bunch of letters and numbers and the subscription says Free. I try to select each one but nothing happens?  Not sure...
  • Bach9070
  • Casual Listener
  • 226 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 226 Views
  • 2 replies
  • 0 likes

My Username

Hi, so my username that i chose for spotify is “amynewburg” but when I go to settings and look for my account it says my username is “swkomm7nnxx2gszj86j0a0k2n”. Every time I want to send someone a link to my spotify account, that shows up in the URL...

  • Newbie
  • Hi, so my username that i chose for spotify is “amynewburg” but when I go to settings and look for my account it says my username is “swkomm7nnxx2gszj86j0a0k2n”. Every time I want to send someone a l...
  • Maxim
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
  • 234 Views
  • 1 replies
  • 0 likes

List with hacked accounts / Lista com contas hackeads

My account was hacked. Someone good, saw that my account was hacked and warned me. In addition to my account, this person says that the following accounts have been hacked: * If this is on the list, change your email and password already. More Than 2...

  • Newbie
  • My account was hacked. Someone good, saw that my account was hacked and warned me. In addition to my account, this person says that the following accounts have been hacked:   * If t...
  • Maxim
  • Spotify Star
  • 3640 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 3640 Views
  • 1 replies
  • 0 likes

Premium

Hi there, so with my phone contract I got Spotify premium but for some reason it’s not working, could you help?

  • Newbie
  • Hi there, so with my phone contract I got Spotify premium but for some reason it’s not working, could you help? 
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

This can't be legit?

I recieved this sms minutes ago. Total scam or what? Translated swe to eng:Warning! Your Spotify account has expired. Activate 6 months Spotify Premium for just 9kr edit: (just over 1 US dollar)Click Here: m.mr4.co/2i7EgLOUT4 to 71180

  • Newbie
  • I recieved this sms minutes ago. Total scam or what?   Translated swe to eng: Warning! Your Spotify account has expired. Activate 6 months Spotify Premium for just 9kr edit: (just over 1 US d...
  • Sunnysingsalot
  • Regular
  • 242 Views
  • 1 replies
  • 0 likes
  • Account
  • 242 Views
  • 1 replies
  • 0 likes

I remember my username, but i can’t find the email account i used to create my account.

I can’t log into my account although i remember my username. I dont know which email i used to create the account So i cannot reestablish my password.thanks for helping!

  • Newbie
  • I can’t log into my account although i remember my username. I dont know which email i used to create the account So i cannot reestablish my password. thanks for helping!
  • kejt_
  • Community Legend
  • 303 Views
  • 1 replies
  • 1 likes
  • Account
  • 303 Views
  • 1 replies
  • 1 likes

Solved!! Account Compromised (AKA "Hacked")

I am a spotify premium user and for the second time in 6 months I am seeing strange behaviour on my account. My password is changed and I am forced to retrieve it by email, music that i do not listen to is added to my playlist, strange genre suggesti...

  • Newbie
  • I am a spotify premium user and for the second time in 6 months I am seeing strange behaviour on my account. My password is changed and I am forced to retrieve it by email, music that i do not listen...
  • Nightslash360
  • Roadie
  • 1156 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 1156 Views
  • 2 replies
  • 0 likes

Terms and Conditions

I denied the updated version of the terms and conditons to see what would happen. I soon learned that they would lock my account after 30 days if I do not accept them. I have premium and I do not want to cancel it. I do not want anything to happen to...

  • Casual Listener
  • I denied the updated version of the terms and conditons to see what would happen. I soon learned that they would lock my account after 30 days if I do not accept them. I have premium and I do not wan...
  • Maxim
  • Spotify Star
  • 561 Views
  • 3 replies
  • 0 likes
  • 561 Views
  • 3 replies
  • 0 likes

Acc Hacked via facebook

I am a premium user and today when I logged into spotify I checked out downloads of several French songs being made by my application on the Iphone, strangely there was a photo of two people and the account name had changed (it was previously my logi...

  • Newbie
  • I am a premium user and today when I logged into spotify I checked out downloads of several French songs being made by my application on the Iphone, strangely there was a photo of two people and the ...
  • IguanaSetup
  • Community Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • Security
  • 300 Views
  • 1 replies
  • 0 likes

Family member cant activate premium for family invite

First the error was with the address, and we already corrected it. Now I'm sure the address being entered is correct, I even personally entered the address but still getting an error, though the error is not specific to the address already.

  • Newbie
  • First the error was with the address, and we already corrected it. Now I'm sure the address being entered is correct, I even personally entered the address but still getting an error, though the...
  • huhuk81
  • Casual Listener
  • 240 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 240 Views
  • 1 replies
  • 0 likes

Someone made into my account

Hello, my name's Joao Bricki. I've been away from Spotify for quite a while now (last use at around November 2017) and today I decided to use it again, but I've noticed that someone may have got into my account, changing the password and email so I c...

  • Newbie
  • Hello, my name's Joao Bricki. I've been away from Spotify for quite a while now (last use at around November 2017) and today I decided to use it again, but I've noticed that someone may have got into...
  • imattolo
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 214 Views
  • 1 replies
  • 0 likes

Someone is using my account

Hi,I was listening to some music when suddenly my music stopped playing and I see an unkown device name connected through spotify connect and is listening with my account. The person keeps pausing, taking back control of the music whenever I switch b...

  • Casual Listener
  • Hi, I was listening to some music when suddenly my music stopped playing and I see an unkown device name connected through spotify connect and is listening with my account. The person keeps pausing,...
  • IguanaSetup
  • Community Legend
  • 527 Views
  • 5 replies
  • 0 likes
  • 527 Views
  • 5 replies
  • 0 likes

Account hacked!!!!!

Hey! I noticed a few days ago that my playlists were away from my Spotify and thought they were just a bug or something. Then I noticed that when I logged in to Spotify's website with FB, there was a completely different email address than I have !!!...

  • Newbie
  • Hey! I noticed a few days ago that my playlists were away from my Spotify and thought they were just a bug or something. Then I noticed that when I logged in to Spotify's website with FB, there was a...
  • user-removed
  • Not applicable
  • 431 Views
  • 2 replies
  • 1 likes
  • Security
  • 431 Views
  • 2 replies
  • 1 likes

Account hacked using PS4

Someone is using my account on a PS4. I want to play Spotify but then it says someone is using on PS4, I never gave my password to anyone. And I do not own a PS4 myself or know anyone who owns a PS4. I changed my password but it would not log people ...

  • Newbie
  • Someone is using my account on a PS4. I want to play Spotify but then it says someone is using on PS4, I never gave my password to anyone. And I do not own a PS4 myself or know anyone who owns a PS4....
  • user-removed
  • Not applicable
  • 1077 Views
  • 1 replies
  • 0 likes
  • 1077 Views
  • 1 replies
  • 0 likes

Issue about the changing the countries

I have a question, recently when I’m using the Spotify, and somehow there is a red bar on the top of the application, and it says update the payments information, and I trying to update the payment with my debit card in United States, the system won’...

  • Newbie
  • I have a question, recently when I’m using the Spotify, and somehow there is a red bar on the top of the application, and it says update the payments information, and I trying to update the payment w...
  • user-removed
  • Not applicable
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes