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cant acess a old account i still get charged for

cant acess a old account i still get charged for

Hi 

 

i am having problems with login i cant even remeber the account i had established my premuim on but it comes out monthly. i have since linked my facebook so i log in under it i had forgot about it for a while untill i gots some debt statment with it still coming. i had tryed to contact the customer support but there almost nonexsistent so its been like 4 or 5 months that ive been charged and havent been using the service and i can stop the charge from auto drawing i assume the old account name was (gundon) or (gundon1) the email associated should have been gundonwow@gmail.com i have my card statments with transaction number if proof is needed

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3 Replies

Have you got the 8-digit case number from the last time you got in touch with support? It is normally in the subject line of the automated confirmation beside a # symbol.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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i dont even know how to submit a ticket it was by email the first time the site is confuing as far as the help tab is concerned

Open a ticket here:

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

Then reply directly to the automated email you will get outlining to post on the community and someone will be in touch to lend a hand. 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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