Spotify keeps deleting all my downloaded songs

[Xpnova]

Hi, this is the 3rd time this has happened. The songs are removed from my phone, I don't think they are desynced since my SD card storage is cleared up of all the songs (about 5GB worth).

Any way to prevent this from happening again?

Thank you

[Algee]

Hi there,

What I do is to go online using the Spotify app within 30 days. If you're already doing this, you can do the following to re-sync your device to your offline music:

1. Log in to your account page on our website and click Offline devices in the menu on the left. 
2. Click REMOVE to disable offline playing on an individual device, or click REMOVE ALL DEVICES.
3. To enable a device for playing music offline, just download music to it.

I know you've got a big library of music there to redownload, but it's worth a shot!

[Xpnova]

Hi, Thanks for the help, but how do I re-sync them? That only removes the devices.

[Algee]

Hi there,

Just redownload your offline music by tapping the download option off and on. More details on how to do it here.

Cheers!