Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

I can't log-in from desktop computer

I can't log-in from desktop computer

I lost my phone and can't log in from my desktop computer for some reason. And then it says "Sending SMS code to use for logging in" but I don't have the cell-phone anymore so I'm not getting those texts with the code.  I tried resetting my facebook password because i log in through facebook, but that did nothing.  How the heck can i get around this and use spotify that I'm paying for?

Reply
2 Replies

Hi SebastianQ - It sounds like you've got some Facebook security settings interferring here. 

 

Have you asked to receive an SMS code as a Facebook security set when signing into your FB profile? If so, please disable that so you can sign into Spotify without any trouble. 

Hi I have the same problem and can't seem to find a solution. I do not have that option in Facebook, so it has to be another problem. I have uninstalled and reinstalled spotify several times, restarted my computer and it doesn't seem to work. 

Suggested posts

Staff
Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

Staff
ModeratorStaff / Moderator/ 3 years ago  in Social & Random

Type a product name

Did you find this article helpful?