Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
PlanPremiumCountryUkraineDevice(IPhone 12 pro max) Operating System(iOS 18.4.1) My Question or IssueHalf of the artists and their bios are written in Japanese. I reinstalled the program, logged out of my account and changed the language. Nothing help...
im entering an email that i’m pretty sure i used when logging in, but it’s not linked to an account, so it’s not what i used. i should have been able to log in if my passwords transferred since when i created the account, i was using a device that’s ...
PlanFamily planCountryUSADevice(iPhone 16 pro max, Mac book pro M3, Dell desktop running windows 11, and IPad Air. My Question or IssueWhen logging in it gives me an incorrect password message. Then when I try to reset password it says I don’t have a...
I'm following this spotify support article with instructions on how to switch a family plan member to a managed account.However when i follow the instructions, to Account>Manage Members>Select Member the only option available is a toggle for play exp...
I can log in to my Spotify account in browser after changing the password. After that, I tried to log in into app. But, it keep saying that "there is something wrong, try again letter". But it was a month now!!!! I really frustrated. PlanFree/Premium...
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
PlanPremium Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI added my Facebook account to Spotify and Spotify doesn't show my Facebook friends nor able to acess the...
PlanI want to use it on 2 devices phone and tablet - PremiumCountryAustria (Europe)DeviceSamsung Galaxy S 22 Ultra and Tablet Galaxy S7 +Operating SystemAndroid My Question or IssueIve seen a announcement thats now able to pay premium with google pla...
Is there a way to delete all the music that you have saved on your account and start like new?
I cannot login into my account anymore on the app, can do it on the web player but still unable to listen to songs, account doesn't work at any devices and i feel like it's banned or something?
I just moved from Germany to New Zealand for a one year stay abroad and I have a normal Spotify subsctiption. After my spotify stopped working I switched the country settings to NZ but it is still not working and keeps telling me that I only have a s...
PlanPremiumCountryUnited StatesDevice(Samsung Galaxy S25 Ultra)Operating System(Android 15) My Question or IssueI'm trying to listen to some podcasts on my phone but realized that when I signed up somehow Spotify listed my country as "Venezuela RB". ...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! I was looking for the reedem code feature of spotify and thought I would get there by writing my password in. And now I got a receipt telling me I've bought a premium subscription. Please, I'd like a refund and the premium subscription withdrawn!...
Every time I login I immediately get the password code option instead of logging in with my password. I have checked my login settings and there is nothing to delete or change. I don't want to use a code to complete the login. I want to use my passwo...
Plan PremiumCountry DeviceIPhone 11 My Question or IssueWhen I go to log into my account with my email it says the email is not attached to an account but when I go to create a new account with the same email it says that it IS attached to an account...
Plan - premium Country - USADevice - iPad&iPhone My Question or IssueI have had Spotify premium for a long time and have recently started using the audiobook feature. Supposedly this feature comes with 15 hours of audiobook time… I have yet to get th...
PlanPremiumCountryThe NetherlandsDeviceDell Latitude 5550Operating SystemWindows 10 Enterprise My Question or IssueIn the Dutch language setting 'Scroll' is spelled incorrectly. There is no translation for 'scroll' so it should just be 'scroll'. But ...
Hi all, The past few days, I noticed that my Spotify on the Windows app is playing random music I never started or wanted to listen to and the app volume is set to extremely low (as if to make sure I am not able to notice it playing) and setting the ...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue