I bought Spotify premium, was charged, but I still have Spotify Free.

[deweydabest]

Plan

Free

Country

USA

Device

IPhone XR

Operating System

IOS 11 

My Question 

I bought the 3-Month Solo Premium Plan for 9.99$, and my paypal account was charged, however it said there was error, and I didn’t get my Spotify Premium, My account was still charged for the money however.

[Billy-J]

Hey @deweydabest, thanks for reaching out to the Community!

Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!